Mercedes-Benz of Anaheim

I had a nightmarish experience a month ago at Keyes Merecedes in Sherman Oaks. They sold me a new vehicle that had to be serviced three times starting from the day after I drove it off their lot. The Merecedes in Sherman Oaks. They sold me a new vehicle that had to be serviced three times starting from the day after I drove it off their lot. They could not fix the issue. Not only was the whole experience exhausting and emotionally draining there were tons of loose ends that I had to take care of with regard to insurance and financing on the vehicle that had so many issues. After a month, I finally got my money back, had to wait until my financing came full circle and then I was looking for the same car again with the options I had on the previous car. After calling numerous dealerships and speaking to tons of sales reps, I was still left with no car. My trust in dealerships and sales reps was at an all time low. Firstly, I knew exactly what I wanted and having to have someone sell me what they have in stock (not what I'm looking for) or someone trying to drag me to the dealership and wouldn't be straight forward and tell me what they have and/or their best price, it seemed like an endless situation. Meanwhile, I had no car. I finally decided to call dealerships outside of LA County. One was Fletcher Jones and the other Mercedes of Anaheim. First call I made was to Fletcher Jones, a lady in the sales department picked up. Again, she seemed not so interested in letting me know what she had in stock, she said she couldn't help with regards to the best possible deal until I came in. I explained that I can't just drive all the way from Sherman Oaks to Orange County to browse and that I was a serious buyer. She then said she'll call me back, which she never did. Thankfully, I ended up at Mercedes of Anaheim and spoke to John Gray. From the beginning, he was a straight shooter, got to the point, asked all the right questions, had no interest in selling me something that I did not want. Told me the price over the phone which was an unbeatable deal, better deal than the one I got from Keyes Mercedes. I thought it was too good to be true to be honest, but wanted to keep an open mind. Drove almost an hour to Anaheim 5 days later and left with the car of my dreams! I showed up, saw the car, it was gorgeous, test drove it. John was kind enough to show me how to use some of the cool features while the finance department was preparing my paperwork. The gentleman in Finance was wonderful as well. I don't have my paperwork in front of me and I can't recall his name. But it was the most pleasant car buying experience of my entire life. Between John and the gentleman in finance. It was worth the drive and the wait. John Gray gave me A++ quality customer service and I will HIGHLY recommend Mercedes of Anaheim and John to anyone looking for a car, never mind Mercedes, any car! More

My experience with this dealership was nothing less than perfect. Han Leef was knowledgeable and explained all my options very well. The car speaks for itself as i always drive a mercedes and plan to cont perfect. Han Leef was knowledgeable and explained all my options very well. The car speaks for itself as i always drive a mercedes and plan to continue doing business with this dealership. More

Great customer service!! Ken went over & beyond for us, he was very nice, listened to what we wanted & didn't want. Acct dept was great too! We were in & out, he didn't try to upsell us. Wonderful expe us, he was very nice, listened to what we wanted & didn't want. Acct dept was great too! We were in & out, he didn't try to upsell us. Wonderful experience! More

I am greeted immediately even without an appointment. The dealer has a car for me to use without waiting. Service is always excellent, friendly and thorough. My car comes back clean! The dealer has a car for me to use without waiting. Service is always excellent, friendly and thorough. My car comes back clean! More

Ivan at Anaheim MB is the best, I'm in and out quickly, he explains what's needed and my loaner car is waiting for me. the 40K service is expensive but I've never had a problem with my ML 350. quickly, he explains what's needed and my loaner car is waiting for me. the 40K service is expensive but I've never had a problem with my ML 350. More

Very clean facility and friendly staff. Person at greeting station is Johnny-on-the-spot, very efficient. Car was ready when promised and very clean greeting station is Johnny-on-the-spot, very efficient. Car was ready when promised and very clean More

The dealership is very personable, made me feel like a valued customer, and I appreciated they were well aware of my history with the dealership. They wanted to work with me to be sure I was happy. valued customer, and I appreciated they were well aware of my history with the dealership. They wanted to work with me to be sure I was happy. More

The service is always exemplary. I will continue to service my car at this location and will continue to purchase my future vehicles too. Everyone is always so accommodating and super nice service my car at this location and will continue to purchase my future vehicles too. Everyone is always so accommodating and super nice More

Gary Williams is a great service advisor. He is the only reason that I keep buying my cars at Caliber. He respects my busy schedule and provides prompt and efficient service. only reason that I keep buying my cars at Caliber. He respects my busy schedule and provides prompt and efficient service. More

Impeccable service. Fast, efficient, friendly thoughtful. Made me feel important. I left with a smile and a refreshing water. My car even got a wash! Made me feel important. I left with a smile and a refreshing water. My car even got a wash! More