Mercedes-Benz of Alexandria - Service Center

I visited establishment on 19 July for a simple check on voice command for navigation and key battery. Vehicle still tells me to replace battery. Svc labor dept is irresponsible, unqualified individuals who voice command for navigation and key battery. Vehicle still tells me to replace battery. Svc labor dept is irresponsible, unqualified individuals who showed there results they are not certified technicians! Horrible experience and establishment holds no integrity representing and representatives of the brand " Mercedes Benz." I will be filing complaint with corporate! More

Less than what you're used to from typical Mercedes service...find someone else to do it! service...find someone else to do it! More

I would also give zero stars or negative 5 stars for the service department's apathetic, uncompassionate attitude towards new customers who have had excellent service for over 20 years from other dealership service department's apathetic, uncompassionate attitude towards new customers who have had excellent service for over 20 years from other dealerships [read: MB of Arlington]. I had my car towed there at 2:30 on a Friday afternoon. It is 5 minutes away from my house. My calls were not returned until after 5 PM, when I was told that my car could not be looked at until Monday, even though they are open until 7 PM on Friday and are open on Saturdays, and until they could look at it (i.e., LOOK not repair) until Monday, they would not be able to provide a loaner until Monday. How much looking does it need if it does not work and has to be towed??? I immediately requested to have my car towed from there to another dealership who will provide me with a rental car. For the love of all things holy, do not use this service center if you expect any Customer Service. More

I wish I could give zero star for their service. I called two weeks ahead to make an appointment for the week I was off. When I called to make sure what time I have to drop my car they said I don’t have any two weeks ahead to make an appointment for the week I was off. When I called to make sure what time I have to drop my car they said I don’t have any appointment which was shocking esp when I heard they had a wrong date for my appointment and they were not willing to change it since it was their mistake because I’d never make an appointment on the day I work all day. I will definitely not going there very bad customer service HORRIBLE SERVICE ATTITUDE. More

Made an online appointment for an oil change and a loaner vehicle. Got a text confirming the appointment and loaner. On arrival was informed that they had no record of my appointment, and do not give out vehicle. Got a text confirming the appointment and loaner. On arrival was informed that they had no record of my appointment, and do not give out loaners for oil changes. My choice was to wait in a waiting room with people within 6 feet or take a ride home in a shuttle van. Neither was a healthy choice, but riding in a van with a non-COVID tested driver seemed less risky than sitting in a waiting room. A short time later I got a text with multiple upsells/recommended maintenance. While I do enjoy paying $100 for wiper blades and an amazing $2000(!) for tires, the fact that I even got this text shows that they did have a record of my appointment. The fact that they were too lazy to provide a loaner car means I went and got tires elsewhere. Wipers I did myself. To state the obvious point....no, you aren't making any money on the oil change when you hand out a loaner car. But the whole point of a dealership service department is to get FUTURE business. Treat someone right on a loss leader and they'll return for the big stuff......if a dealer service department provides a positive experience, people WILL return, even if the dealer is more expensive. This is simple basic stuff. A Mercedes service department should be able to hit a home run on this. Had I been in a loaner car there's a 95% certainty I would have had the additional $2500+/- work done just to get it done. More

My first time coming to this service center and I had an awesome experience. The bat was clean and well monitored by the staff. I walked in and was immediately greeted and sent over to Zachary who was mo awesome experience. The bat was clean and well monitored by the staff. I walked in and was immediately greeted and sent over to Zachary who was most polite and helpful. He explained the next steps of what my experience would be. Went out to take pictures of my vehicle and asked the required questions for my purpose of visiting them. Told me about a time frame, sent me a contact link. In all I will return to Alexandria Mercedes Benz service department. I felt like the care and service my car needed was met to its highest. Thank you. More