Mercedes-Benz of Alexandria

Service was outstanding and Mr. Moore took the time out to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instructio to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instruction from him, and his service was impeccable. He ensured me that if I have any questions, regardless of how minor they were, that I could give him a call anytime because he wanted me to have a positive experience. Thanks for such great customer service!!! More

My experience at Mercedes Benz of Alexandria went extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what car we wanted and our price range, it really helped. We had been pre-approved and that made it easier as well; although we ended up going with Mercedes Benz financing because we got a lower rate. Our sales person Carlo was really helpful and knowledgeable of the car. He didn't try to get over on us, or give us something we didn't ask for. He basically made the sale a smooth transition. I have no regrets of my experience with Mercedes Benz of Alexandria. More

I dealt with many dearlership but by far this one was one of the greates Carlo was by far the most honest and down to earth salesman i have ever met. After i left from my first test drive i knew i would by of the greates Carlo was by far the most honest and down to earth salesman i have ever met. After i left from my first test drive i knew i would by from this dearlership. Carlo and the other salesman were all just great. I appreciated how he anwser all my question and concerns. I also appreciated his follow up calls to make sure all was alright and to see if I had any more questions. Thanks Carlo for all you did Tamika (COWBOYS4LIFE) More

We are very pleased with Mercedes Benz of Alexandria and Jerry Chao. Jerry has provided us excellent customer service. He is very knowledgeable and was able to answer any question we had for him. We were ve Jerry Chao. Jerry has provided us excellent customer service. He is very knowledgeable and was able to answer any question we had for him. We were very impressed by Jerry not running back and forth to the manager haggling about price like other dealers do. Jerry has exceeded our expectations during our visit on 5/1/2010. We have been buying cars for a long time and Jerry has been the best saleman we ever had. More

After 8 months of car shopping I met many sales representatives but Carlo was by far the nicest and most honest, and he also gave me the best price. After we left from our first test drive our whol representatives but Carlo was by far the nicest and most honest, and he also gave me the best price. After we left from our first test drive our whole family commented, "even if we don't buy the car, Carlo is the best salesman around." He is not high pressure sales and is very knowledgeable. I appreciated how he took me to the different departments after I bought the car so I would be familar with the dealership and personnel. I also appreciated his follow up calls to make sure all was alright and to see if I had any questions. More

Mr. Daniels was efficient, knowledgable and professional. I got everything I wanted in the car and more at a great price. Having all the new features was a little intimadating, however Mr. Daniels was patien I got everything I wanted in the car and more at a great price. Having all the new features was a little intimadating, however Mr. Daniels was patient and took his time explaining all the features and followed up with calls to ensure my comfort and to answer any questions I had. It's going to take some time to learn all the features, and I'm relieved that I can pick up the phone at any time and get the same person I initially worked with. I appreciate Mr. Daniels friendliness and pleasant demeanor every time we speak and most important he never made me feel like I was just another sale. Thanks Mr. Daniels and Mercedes-Benz of Alexandria for a great experience with my first Mercedes-Benz! More

SHAWN MOORE IS A VERY FRIENDLY SALE'S PERSON, ALSO ENJOYED MY NEW Mercedes Benz GL550. I GOT TO MEET THE SERVICE DEPARTMENT, WHERE I FIND IT TO BE ALSO EXCEPTIONAL AS WELL. I WILL RECONMMEND MY FAMILY ENJOYED MY NEW Mercedes Benz GL550. I GOT TO MEET THE SERVICE DEPARTMENT, WHERE I FIND IT TO BE ALSO EXCEPTIONAL AS WELL. I WILL RECONMMEND MY FAMILY MEMBERS AND FRIENDS AND SOME OF MY CO-WORKERS TO DEALERSHIP. More

Jerry Cho was extremely professional and LISTENED to what we were interested in.He did not try to sell us something we did not want or need. He was very patient with us and did not try to put the HARD SEll O we were interested in.He did not try to sell us something we did not want or need. He was very patient with us and did not try to put the HARD SEll ON US. In fact, when I first test drove and met Jerry in October I told him that I wanted to wait until March to purchse ...he said no problem. He made one call to us in earlt March and told him I woudl return at the end of the month....I had soem personal issues to deal with....again he said no problem. At the end of March I came back and purchased the car. More

This is my third benz..two of which were purchased at Mercedes Benz of Alexandria dealership in the past 7 years. Carlo Genao is our salesperson who has become a good friend. From the first time we met Mercedes Benz of Alexandria dealership in the past 7 years. Carlo Genao is our salesperson who has become a good friend. From the first time we met Carlo he was very friendly as well as extremely helpful. I didn't feel like I was being pressured into purchasing a vehicle nor harassed, and when I did decide on the vehicle I wanted to purchase, Carlo took the time to show me how to work all the equipment. Needless to say I did receive a good price and wow also a good rate on the purchase of this vehicle. Since the purchase of my vehicle Carlo has called me several times not only to make sure everything is going well with my GL 450 but other times just to say hello and see how me and my husband are doing. This is the first time I have purchased a vehicle and had a salesperson that want to keep in contact with his customers after the purchase of their vehicle for any service needs or questions which arise. As a matter of fact, I just had a rear DVD entertainment center installed in my GL 450 which he personally made the setup the arrangement and made the appointment and after the install gave me step-by-step instructions on how to work the system. Never had I known a dealership that after you purchase a vehicle the salesperson still remembers your name. I brought my vehicle almost 2 months ago at Mercedes Benz of Alexandria and not only Carlo, but all the sales managers and several other salespersons not only remember me and my husband's faces, but remember our names. If you ever decide you are interested in purchasing a vehicle, whether new or used, I highly recommend purchasing your vehicle at Mercedes Benz of Alexandria and please make sure you see Carlo Genao. You won't go wrong with either one. More

Al was very imformitive and helpful in finding the right model of mercedes to fit my neats.Al was also very knowledgeable about all the system in the car and how to operate them correctly. Most importantly model of mercedes to fit my neats.Al was also very knowledgeable about all the system in the car and how to operate them correctly. Most importantly Al is very much a people person and the dealership should be very proud to have him as an employee. More