Mercedes-Benz of Alexandria

I cannot say enough nice things about our experience with Carlo Genao and Mercedes-Benz of Alexandria. Carlo was friendly, attentive to our needs, and helped us find the exact right car for us. I have re Carlo Genao and Mercedes-Benz of Alexandria. Carlo was friendly, attentive to our needs, and helped us find the exact right car for us. I have recommended him to our friends who are interested in getting a new car, and I will continue to reccomend him in the future. More

Kathy was absolutely divine to work with. She is an exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the inc exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the incentives thoroughly and took the time to answer all of my questions considering the fact that I had quite a few. I was not able to get all the information, i.e, the differences in the numerous models I needed from the web site, so Kathy made sure I was getting exactly what I expected in the 2010 C300 4 Matic. She made sure all of the controls were set for me including my phone. Brilliant!!! I was asked by numerous individuals about my overall experience with Mercedes Benz of Alexandria and the sales persons I worked with. I must say I was more than happy to share my total experience with them including the friendly reception I received from the moment I arrived at the dealership. Kathy is definitely a very, very valuable asset to your sales department. I would work with her again and again. More

While waiting on my vehicle to be serviced I ventured onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales representative. I advised Carlo that I would not be in the market to purchase a new vehicle until next year. Instead of losing interest, Carlo seemed more willing to assist and educate me as car buyer. I can honestly say that when I am ready to purchase my next Mercedes Benz, I will seek out Carlo as my sales representative for his expertise and charming personality. I have used the Mercedes-Benz American Service Center in Arlington several times and each time I was very unsatisfied with the courtesy and respect of the service advisor! Issue were: emission test was never done but I was charged for it, needed return visit to repair oil leak although I was told it was resolved, giving incomparable rental (dirty Toyota Camry), told by a manager that those who originally purchased their vehicle from American Service Center receives better service. More

Carlo provided exceptional customer service. He was personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I need personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I needed to know to operate my car comfortably, including setting up my cell phones and customizing my settings. He was extremely patient!! More

The Dynamic Team of Keith Odle as Manager and Bryan Rickerson as Rep. is unbeatable in customer survice and fair pricing and incredible knowledge of their cars and the industry overall. An educated co Rickerson as Rep. is unbeatable in customer survice and fair pricing and incredible knowledge of their cars and the industry overall. An educated consumer will want to work with these two. They make sure you are happy with you decision and provide the honest facts to help you make that choice. I have bought 3 cars from Keith, my first with Bryan. I'd not want to buy another car without them. With them I believe I get the right car at the right price. Follow on service is equally responsive, knowledgeable and helpful. More

Carlo Genao was terrific, easy to deal with! I've already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car wit already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car with the options I wanted and quickly get it to the dealership--unlike when I purchased my last car and it took Acura 3+ weeks to get the car from less than a 100 miles away. Thanks, Carlo! I love the car! More

I brought my '08 E350 in for repair of the intermittent "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I wa "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I was very pleasantly surprised when Eddie informed me there was a "black box" in the car that records all malfunctions. Sure enough, they found a code which advised that a sensor behind the steering wheel was defective. Replacing the sensor had me back in my car before the end of the day. The point here is all personnel were extremely knowledgeable about the vehicles which are becoming more technically challenging every year and were able to make an expeditious repair. Eddie and Rick are very friendly service people who genuinely leave you with the feeling that you and your car are the most important things to them. More

My experience with Bryan Rickerson was wonderful - he was knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience. I knew Mr. Horst Von Sc knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience. I knew Mr. Horst Von Schilling was looking out for my best interests as usual when he introduced me to Bryan. Thank you. LCAnderson More

Overall, I was not impressed by the level of service at this dealership. I initially called the dealership to inquire about buying a new car. The person who answered the phone took my contact information, this dealership. I initially called the dealership to inquire about buying a new car. The person who answered the phone took my contact information, and although I said I would be in next week or two to look at the cars, the salesperson kept emailing, calling my cell phone, and leaving message after message. When I went in to look at the cars, that salesperson was not in, so I was helped by another salesperson, who I very much liked. At the end of the test drive, I told her I would love to continue working with her on the purchase. However, when I went back outt here to discuss price, she indicated I was going to be dealing with the intial person. After negotiating on the price for quite a while, we finally arrived at a deal, at which point I was sent in to speak with the sales manager, who I found to be very arrogant and quite honestly not very pleasant to deal with. His tone was cocky--as if he was doing me some favor by selling me the car. In the end, I agreed to purchase the car and set an appointment to come in to pick it up 2 days later. That day, I arrived at the dealership on time, only to find out the car I wanted had arrived damaged and was thus not availabe. Why did no one call me to tell me that? I drove 45 minutes to get there that day and had cleared my Sunday schedule. They told me they had the same car I wanted, only 4WD rather than 2WD available and that they could bring it in from the other dealership within an hour or so. I reluctantly agreed to wait. During that time, no one seemed at all apologetic about my having to spend my entire afternoon waiting while they fixed their mistake. I ended up being there for 4 hours, which left me with a bad taste for the entire process. Overall, I would not recommend this dealership to others looking to buy a Mercedes in the area. More

My boyfriend and I visited several dealerships in Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his fri Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his friendliness and professionalism without the high pressure sales tactic), the condition of the car, and the price were by far the best we've seen. I'm thankful that Bryan made my car-buying experience easy and painless. Now, I always recommend Mercedes Benz of Alexandria to anyone I know who's looking for a great car minus the hassle. More