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Mercedes-Benz of Alexandria
Alexandria, VA
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 924 reviews
December 10, 2012
Carlo and Jerry are great! Never a hassle. This is my 3rd Mercedes with them. I know I can call on them at any time should I have a question or problem. Excellent customer service. 3rd Mercedes with them. I know I can call on them at any time should I have a question or problem. Excellent customer service. More
by Deb Mesen
Employees Worked With
Jerry Chao
December 02, 2012
This was my fourth Mercedes from this dealership and my best experience yet. Carlo Genao couldn't have been more helpful or easy to work with, and he made a real effort to show me all the options that sui best experience yet. Carlo Genao couldn't have been more helpful or easy to work with, and he made a real effort to show me all the options that suited my wants, needs and budget. This was a low stress, low pressure experience that was all about fitting me as the customer to the best vehicle and price, and letting me buy the vehicle. I dislike being subjected to shallow, transparent sales pitches designed to pressure me into buying something someone else wants me to buy. Carlo's approach was to let me do the buying while ha acted as the facilitator, and that i really appreciated. It may take a bit longer but I'm a much happier customer! More
by RobinJAdams
Employees Worked With
Carlo Genao, Dave Hanbury
December 01, 2012
This is the second time I've worked with Carlo, he helped me with my 2010 GLK and today with my 2013 C250. From beginning to end Carlo has been more than amazing! He is sure to get you the best deal and the me with my 2010 GLK and today with my 2013 C250. From beginning to end Carlo has been more than amazing! He is sure to get you the best deal and the vehicle that works best for your current needs. He isn't pushy and does not rush you into a decision. He truly cares about his customers and goes above and beyond to help you get the best deal. Dave in finance was great as well, he was even able to add additional miles to the lease for a few extra dollars! Another great experience at Mercedes Benz of Alexandria. If you are in the market for a Mercedes Benz please visit Mercedes Benz of Alexandria and ask for Carlo Genao. You won't regret it! More
by msbmw81
Employees Worked With
Dave Hanbury
October 18, 2012
LYING ABOUT AVAILABILITY OF CAR ON STOCK TO BRING ME IN THE DOOR THEN TRYING TO SELL ME ANOTHER ONE WHEN I REFUSE TO BUY IT FROM SHAWN MOOR THEN LOWELL DUCKETT CAME IN TELLING THAT HE HAVE IN STOCK BUT HE THE DOOR THEN TRYING TO SELL ME ANOTHER ONE WHEN I REFUSE TO BUY IT FROM SHAWN MOOR THEN LOWELL DUCKETT CAME IN TELLING THAT HE HAVE IN STOCK BUT HE DECIDED NOT TO SELL IT ME . More
by JK PAUL
Employees Worked With
Shawn Moore
July 30, 2012
My sales rep Carlo Genao has been great during my first lease term with Mercedes. He contacted me every other month for two and a half years to ask if things were going well with me and my C300. When I was lease term with Mercedes. He contacted me every other month for two and a half years to ask if things were going well with me and my C300. When I was eligible to exchange my car, he contacted me to remind me. I ended up getting a E350 and I'm really happy with it. I was also happy with the service department. I dropped my car there twice during the term of my lease and they were fantastic. I was able to get a loaner once at last minute on a Saturday after the car rental employee had already left for the day. Management at this dealer is also really good. Lowell Ducket is a great GM and he was able to negotiate a price with me that best met my financial demands. He and Carlo worked with me till I was comfortable with my new deal. More
by rafaela
July 27, 2012
Excellent service and professional. Some sales departments can be pushy, not these guys. They not only listened to what I was looking for but went out and found it! Very knowledgable staff... Ev departments can be pushy, not these guys. They not only listened to what I was looking for but went out and found it! Very knowledgable staff... Even on the non-Mercedes cars on their lot. Highly reccomend MB Alexandria. More
by j_l_simmons
Employees Worked With
Bryan Rickerson and Camron, Bryan Rickerson
June 16, 2012
I've been working with Carlo for over 4 years now. He was the reason why I purchased a Mercedes in the first place instead of a BMW (the sales associate was such an a**hole!) or a Jaguar. He is also helped u the reason why I purchased a Mercedes in the first place instead of a BMW (the sales associate was such an a**hole!) or a Jaguar. He is also helped us in the decision to get an SUV instead of a sedan. His passion, his knowledge, his clear admiration, and his respect for the fine machine was infectious. He taught us so much about the car and how it's many features could make our life so much easier. Unfortunately, he wasn't working at MB of Alexandria at that time and since the dealer that he was working at did not provide us with the USAA discount, we had to find another dealer. That's how we ended up at MB of Alexandria. One month after we bought our precious ML 350, I ran into Carlo in the showroom. Boy! Was I upset that I did not know that he transferred to MB of Alexandria just a week earlier because my husband and I so wanted to buy our car from him. No worries though because we would see him frequently during our service visits at the dealership. He was always happy to see us, was always personable, and made us feel like old friends. Well, just 3 days ago, my husband and I were finally able to do what we wanted to do exactly 3 years earlier, buy a car from Carlo. First, he helped us decide on whether to purchase an extended warranty for our current ML or to get a new ML, he then helped us decide whether to get a new 2012 or to wait an order the 2013, and then he was able to locate a 2012 in the process of being finished with the options that we wanted and more (gotta say, husband's right. That pano roof is something I love best about the car). The car arrived sooner than we expected and so starts the financing stage. Carlo was able to pull in discounts for us and get us a REALLY awesome deal. He was even able to work with his Sales Manager, Lowell, to get us an even better deal. He took care of us all the way through and even though the purchase of the car is complete, Carlo still treats my emails and texts like we are VIPs. Love that guy! More
by MsNguyen
Employees Worked With
Linda Nguyen Tran, Dave Hanbury, Deborah Hannon
April 25, 2012
This is what a new car buying experience should be like. People should take note of Ron Rodriquez - because they could learn how to sell cars. I met Ron at the DC Auto show and from that moment he had me. People should take note of Ron Rodriquez - because they could learn how to sell cars. I met Ron at the DC Auto show and from that moment he had me. He never made me feel obligated to do anything. The subsequent weeks after the auto show, he would follow up with me - but never in a way that forced me to come into the dealership. He made it seem as if he was there to help me make an informed decision about buying a car in general, not just a MB. So, once Saturday went in to look and next thing you know, I was driving off the lot with a new C-Class -- and I have not looked back since. Another great thing about Ron is, that he has continued to follow up with me and make sure everything is going well with the car. I am telling all of my friends that are in the market for me MB, to buy their car from Ron. More
by brandon.daniels
April 22, 2012
I had an amazing buying experience at Mercedes Benz of Alexandria. Carlo Genao was extremely professional and went above and beyond to get me the car of my dreams. When the car I wanted could not be lo Alexandria. Carlo Genao was extremely professional and went above and beyond to get me the car of my dreams. When the car I wanted could not be located locally, he expanded the search and was able to find one in North Carolina which was delivered a few days later. In addition, he was very knowledgeable about the car and company. His attention to detail, professionalism, and sense of humor made the process incredibly easy. I will definitely refer others car buyers to work with Carlo. More
by kalfred721
April 19, 2012
So far i am very pleased with the experience and the service they provided to my Mercedes Benz Slk . Than to Edward Eppes for the being helpful service they provided to my Mercedes Benz Slk . Than to Edward Eppes for the being helpful More
by Mr SLk320
Employees Worked With
Service department, Eddie Eppes, Rick Savanh
