Mercedes-Benz of Alexandria

Carlo Genao is an outstanding salesperson. He is friendly, courteous, and professional with all of his clients. He listens to your needs and works with you. Buying my Mercedes with him was truly a p friendly, courteous, and professional with all of his clients. He listens to your needs and works with you. Buying my Mercedes with him was truly a pleasant experience. I have recommended him to my co workers, familiy, and friends. I will continue to do so without hesitation. He's a spectacular salersperson!!! More

I always have a positive experience whenever I visit Mercedes Benz of Alexandria. The service staff is extermely courteous, responsive and knowledgeable. I'm always in and out in a very short period o Mercedes Benz of Alexandria. The service staff is extermely courteous, responsive and knowledgeable. I'm always in and out in a very short period of time. I truly value that part of my experience. More

VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST CAR EXIST CLEAN AND SHINE price is reasonable service advisor very nice and easy to deal wit VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST CAR EXIST CLEAN AND SHINE price is reasonable service advisor very nice and easy to deal with him THANK YOU AGAIN MR/DAVID JHONSON More

Carlo was very attentive to our needs and listened to our concerns. He went beyond expectations as our intermediary with the dealership and has made himself readily available when we had questions and issue concerns. He went beyond expectations as our intermediary with the dealership and has made himself readily available when we had questions and issues. More

This is the best dealership that I have ever been to. That includes all dealers not just Mercedes Benz. I have been to three Mercedes dealerships for service and this exceeds the other two by far. I That includes all dealers not just Mercedes Benz. I have been to three Mercedes dealerships for service and this exceeds the other two by far. If you are looking for a car and want real customer service for the lifetime of your car, go to Mercedes Benz of Alexandria. Outstanding! More

I had my Mercedes Benz ML350 serviced at this dealership last month on a Saturday to replace a headlight. As we all know, Saturday is reserved for appointments only but the gentleman at the service station last month on a Saturday to replace a headlight. As we all know, Saturday is reserved for appointments only but the gentleman at the service station did not turn me away. There was no hassle with taking my vehicle in and replacing the light bulb. By the time I walked into the waiting area and sat down, my name was called because service was completed. That was the fastest service I ever received at any dealership. I can honestly say these guys aim to please. Thank you Mercedes Benz of Alexandria!!!!!! More

I was referred to this dealer by a long time friend. Stopped by randomly on the weekend and unfortunately, the person I was told to contact (Lowell Duckett) was out for the day. I was passed over to ano Stopped by randomly on the weekend and unfortunately, the person I was told to contact (Lowell Duckett) was out for the day. I was passed over to another salesman (Shawn Moore) to talk about the cars and dealership. Lowell actually stopped while on his way somewhere else during his day off to introduce himself and apologize for not being available. I really appreciated that personal touch and respect. After he left, I restated to Shawn that I was looking at pre-owned in model years 2010-11 and gave him my price range. He suggested I look at leasing one of the new cars b/c he could get me in a 2013 with lease payments for the same as the purchase payments. He took me on a good test ride and spoke some more about the new car. After leaving, I decided I really didn't want to lease since I plan to keep this vehicle for 5-10 yrs. I emailed Sean and told him what my criteria was and asked him to check his pre-owned inventory. The response I receive stated that the options I was looking for were not available in the 2011 model year. This was disappointing since I previously test drove several models that had the options I requested. Either the salesman was being incredible pushy about getting me into a 2013 or didn't know much about the recent history of the model. In my response, I stated that I had looked at cars that included those options. Since I felt he was pushing me to the lease which i didn't want, i ended my relationship with the dealership. The dealership itself is a very nice facility and looks state of the art but unfortunately, the interaction with the (new car) sales man was really disappointing and prevented me from returning. A month later I purchased the vehicle from another dealer... More

My salesman at Mercedes Benz of Alexandria was CARLO GENAO. His product knowledge is exceptional! Showing me different options in which I told him I needed, for example: lighting packages, keyless entry GENAO. His product knowledge is exceptional! Showing me different options in which I told him I needed, for example: lighting packages, keyless entry, navigation and bluetooth plus gizmos and gadgets with the navigation had no idea about. Overall he is very personable and explains everything throughly. A must see if you're going to Mercedes Benz of Alexandria. Credit also goes out to Zied Haragui, Jerry Chao and Lowell Duckett for their efforts. Thanks guys! More

When I started my search for the right Mercedes I visited the Alexandria location numerous times, before making my purchase. After my first visit, each time thereafter, Michael always came right out and met the Alexandria location numerous times, before making my purchase. After my first visit, each time thereafter, Michael always came right out and met me. He was and still is, after my purchase, quite knowledgeable and extremely helpful, with any questions or issues that have come up with my car. Whenever there's a question, I can call and if he doesn't answer the desk phone, I can leave a message and he gets right back to me. If need be, I can also reach him on his cell phone.....anytime! Everyone that I have come in contact with has been courteous and quite friendly. They treat me like we've been acquainted for years! More

I had my Mercedes Benz GL 350 serviced at Mercedes Benz of Alexandria last month and my service advisor is David Johnsn. Mr. Johnson is one of the most knowledgable service advisor there. I had a nosie i of Alexandria last month and my service advisor is David Johnsn. Mr. Johnson is one of the most knowledgable service advisor there. I had a nosie issue with my vehicle which I was not sure exactly where the noise was coming from. Mr. Johnson along with the technician worked diligently together to find the problem and had my vehicle fixed withn a reasonable amount of time. Mr. Johnsn is always friendly, courtesy and helpful and for this reason I will continue to come back to Mercedes Benz of Alexandria for all my service needs. I will continue to purchase vehicles from this dealership and request Mr. Johnson as my service advisor. More