Mercedes-Benz of Alexandria

Jack Lindeman is my Service Manager and he is truly "Awesome". The customer service I received from him was outstanding. I felt truly special. Stephanie "Awesome". The customer service I received from him was outstanding. I felt truly special. Stephanie More

I was in the area working and needed my car serviced and this dealership was so accommodating. They got me an immediate appointment and once I arrived they were very attentive. The service was great and eve this dealership was so accommodating. They got me an immediate appointment and once I arrived they were very attentive. The service was great and every encounter with an employee was pleasant. I would definitely recommend this dealership to everyone. More

I have been coming to Mercedes Benz of Alexandria for quite some time now and I can say that Rick is consistently pleasant and very knowledgeable. He tells it to you straight and really appreciate that. quite some time now and I can say that Rick is consistently pleasant and very knowledgeable. He tells it to you straight and really appreciate that. More

This is the third Mercedes that I have bought and Mr Prati made this experience the most enjoyable experience ever for my wife and I. We did not feel like we were being rushed into making a decision on Prati made this experience the most enjoyable experience ever for my wife and I. We did not feel like we were being rushed into making a decision on whether or not to buy the vehicle. He took his time to ensure we understand everything regarding our trade-in value, the final pricing of the vehicle and provided us breathing room to make a decision. He was very professional, courteous and most of all very knowledgeable in his job. After we had made the decision to purchase the vehicle and completed the contract he took time to explain in detail the complete operational functions of the vehicle which was never done with us before. Mr. Prati should be commended for his salesmanship and his customer service that he provided to us. From this experience with Mr. Prati, if we decide to purchase another Mercedes, we will definitely visit Mercedes Benz of Alexandria first. Roosevelt and Sarah Ingram More

My car has been serviced by Mercedes-Benz of Alexandria for about 5 years. I've always received the best service--correct diagnosis and have not had to return the car to re-do a service. I've also been g for about 5 years. I've always received the best service--correct diagnosis and have not had to return the car to re-do a service. I've also been given out-of-warranty service for no charge or reduced charge when it was discovered that the maintenance should have been discovered during the warranty period. I'm especially pleased that for overnight service, the company has instituted the loaner system rather than having to rent a car. Of course, the cost for that is built into the final service cost. But sometimes you pay for convenience. Concerning pricing, I chose N/A because Mercedes Benz's are expensive to maintain, if taken to a dealership. David Johnson is my service manager and I'm pleased with his attention to the maintenance I've had over the years. More

Mr Horst Von Shilling and his team at Mercedes Benz of Alexandria are top-notch! My ML was serviced quickly, was returned spotless, and below the cost I estimated! Alexandria are top-notch! My ML was serviced quickly, was returned spotless, and below the cost I estimated! More

I would like make a special point that my service adviser, Mr. Steven Ong is truly exceptional. He is extremely courteous, punctual, very accommodating and went above and beyond my requests to addres adviser, Mr. Steven Ong is truly exceptional. He is extremely courteous, punctual, very accommodating and went above and beyond my requests to address issues that I have encountered with my vehicle. This is my 5th Mercedes Benz vehicle (2002 CLK, 2003 CLK, 2005 SLK, 2010 E coupe, and 2013 SL) in the past 10 years. Of all the service advisers I have engaged with between Mercedes of Arlington and Mercedes of Alexandria, Steven is by far the best adviser. Please keep up the good work! More

We call the Alexandria Mercedes after viewing the E550 on line. Mike became our sales representative. He quickly understood what we were in the market for, and made sure he was available for any questions or line. Mike became our sales representative. He quickly understood what we were in the market for, and made sure he was available for any questions or concerns. After our appointment and arrival, Mike was ready to show us the car and answer all our questions. The experience was exceptionally pleasant. We would highly recommend Mike to all our friends and associates. More

I have been coming to Alexandria of Virginia for a long time and every time Rick Savanh has been so accommodating. He makes me feel like he really care about making sure I am completely satisfied with the time and every time Rick Savanh has been so accommodating. He makes me feel like he really care about making sure I am completely satisfied with the service. With his knowledge and expertise, he explains everything in detail so I can really understand some of the problems and how it will get fix, etc. He is always polite and I have never seen him in any other way than polite and courteous. I hope he stays around for a long time. He is an asset to MBenz. More

I came to Michael Prati, Mercedes Benz of Alexandria, through a recommendation of a long-time family friend. After weeks of experiencing significant hassling from sales people from other dealerships, it through a recommendation of a long-time family friend. After weeks of experiencing significant hassling from sales people from other dealerships, it was refreshing to meet someone who could help me and accept my request for credit union financing. My long-time friend and I met Michael Prati before the dealership closed on a Friday night and by Monday afternoon I had made my purchase. Michael Prati was very courteous, treated me with respect, and made suggestions as to how to speed up the purchasing process. I would recommend Michael Prati and the Mercedes Benz of Alexandria to anyone. More