Mercedes-Benz of Alexandria

Once again, MB of Alexandria has delivered with the "A" Team! With unsurpassed commitment to excellence and customer satisfaction, the team again exceeded my goals! My second purchase from MBofA - I "A" Team! With unsurpassed commitment to excellence and customer satisfaction, the team again exceeded my goals! My second purchase from MBofA - I would be remiss to not herald the superior liaise with Debbie Hannon ( a finance genius) whose quick wit and keen abilities are second to none! Mr. Petronio is to be commended too for the above and beyond commitment to Mercedes Benz quality - knowing the art and science of every vehicle in the MB lineup.... Both Debbie and Mr. Petronio exude all that is good about the Mercedes Benz product and leave no stone unturned in pursuit of perfection. For that, I am grateful and will continue to be loyal to the MB brand and the MBofAlexandria family! One can look, but will not find, a more seasoned cadre of sales and service professionals! More

I have been going to Benz of Alexandria for over 6 years. Overall the service has been good but my last experience has been less than pleasant. I took my car in because the engine light was on and Benz repla Overall the service has been good but my last experience has been less than pleasant. I took my car in because the engine light was on and Benz replaced the thermostat. I picked up the car the next day and when I got home I noticed that my car custom grille was broken. I called Steve Ong and I was told to bring the car back so they could take a look at it and review the pictures they took when I dropped the car off. The pictures did not reveal any damage to the grille and I couldn’t believe that Benz wouldn’t see that a piece of the grille was missing. Steve had to notify the service manager and not only JOHN PETRONIO did not express any sympathy but he asked me if I had previously repaired and glued the grille together on the left side. First, I wouldn’t glue a grille on a Benz and secondly the piece missing was on the right side. He categorically dismissed any wrong doing from his mechanics and told me that it could have happened in the carwash? The last person to wash the car was a Benz’s employee! John finally agreed to replace the grille and asked me if I could purchase the part with my credit card!? Since it was an aftermarket part I had to spend hours on the internet and make numerous phone calls to Benz but John never asked nor does he believe that I should get some type of compensation for my inconvenience. It does not stop there! They purchased a new custom grille and painted it but when I picked up the car I noticed some unpainted areas. John initial response was to use touch up paint! I can’t believe that a premium car dealership would handle business in such a poor manner. I called DEAN HARNEY (service director) twice and never got a call back. It makes me wonder if Benz of Alexandria is providing service to their customers based on their financial and/or ethnic profile. More

Steven was very helpful while explaning the details involving the repair of my vehicle. He assisted me into a rental right away. Steven worked with the insurance company and expressed my wishes when involving the repair of my vehicle. He assisted me into a rental right away. Steven worked with the insurance company and expressed my wishes when I complained about being inconvenienced by returning to the dealership just to exchange vehicles because I was satisfied driving a Mercedes rental. More

No-one better than my service advsior, Rick Savanh. Anytime I need to bring my car in, he makes time, is totally responsive and throrough, and my car is like new in no time. Anytime I need to bring my car in, he makes time, is totally responsive and throrough, and my car is like new in no time. More

I rated Rick's service to my vehicle as outstanding! He is courteous, patient, considerate of my time and the best service advisor I have ever worked with since purchasing the car. He is courteous, patient, considerate of my time and the best service advisor I have ever worked with since purchasing the car. More

I purchased my ML350 from this dealership over three years ago and I have been extremely satisfied with every visit to their service center. My Service Advisor, Rick Savanh greeted me upon arrival for years ago and I have been extremely satisfied with every visit to their service center. My Service Advisor, Rick Savanh greeted me upon arrival for my first visit and has consistently done the same throughout the past three years. He’s professional, courteous, thorough, and very knowledgeable about Mercedes Benz products. All of my service visits have been great. I’m always provided with a loaner vehicle, and always kept abreast of the status of my vehicle. Once the service has been completed, Rick always calls me with the service details. My vehicle is always returned to me with a fresh wash, and most importantly, serviced correctly. I plan to purchase my future Mercedes Benz from this dealership and would highly recommend this dealership for all of your Mercedes Benz needs. More

I would like to give special mention to Mr. Steve Ong, my service adviser. Not only he is courteous but also he is knowledgeable and accommodating. He updates me on time if my CLK will be finished or not t service adviser. Not only he is courteous but also he is knowledgeable and accommodating. He updates me on time if my CLK will be finished or not to enable me to plan my activities for the day. And he fulfills his promise with regards to delivery.. very punctual! More

THE BEST SERVICE I HAVE EVER HAD IN MY LIFE.MR LINDEMAN WAS VERY PROFESSIONAL,AND HELPFUL.HE KNEW WHAT HE WAS DOING,AND THIS MADE MY CAR SERVICE ENJOYABLE,AND EASY.I AM VERY HAPPY TO HAVE HAD HIM SERVICING WAS VERY PROFESSIONAL,AND HELPFUL.HE KNEW WHAT HE WAS DOING,AND THIS MADE MY CAR SERVICE ENJOYABLE,AND EASY.I AM VERY HAPPY TO HAVE HAD HIM SERVICING MY CAR THIS TIME. I RECOMMEND HIM FOR A HIGHER POSITION IN YOUR COMPANY FOR HE DESERVES IT More

The overall service experience was great, very professional. I was greeted immediately upon arrival by my service adviser, Rick and we quickly reviewed the service to be preformed. I was then prov professional. I was greeted immediately upon arrival by my service adviser, Rick and we quickly reviewed the service to be preformed. I was then provided a loaner vehicle and was on my way within minutes. After receiving a status update on the service, I later pickup my washed and cleaned vehicle and was again on my way within minutes. Everyone was very friendly and professional. The service is always done correctly, I have experienced no returns on the service. I would highly recommend this dealership for all your Mercedes Benz needs. More

Steven Ong was very helpful and upfront about the Command Center failure on my vehicle as well as the best option on tires needed. Just wanted to say thanks for the honesty and great customer service, the p Center failure on my vehicle as well as the best option on tires needed. Just wanted to say thanks for the honesty and great customer service, the phone calls were great and truly appreciative as it definitely allowed me to better plan my day. Thanks More