Mercedes-Benz of Alexandria

Exceptional Experience My experience overall with Alvin and with Mercedes of Alexandria was exceptional! Alvin, Arthur & Mr. Collins really put in the work for me to get my My experience overall with Alvin and with Mercedes of Alexandria was exceptional! Alvin, Arthur & Mr. Collins really put in the work for me to get my new Mercedes C300 and followed up with me every step of the way. At first I didn't think it was going to happen, but then they called and gave me some great news. The car is beautiful, the payment is what I was expecting it to be and I have to say this was by far the best car buying experience I've ever had. I cannot believe that my dream car is now a reality... Picking it up this evening!!! Thank you all so much, and thank you Alvin for making this process so smooth!!!! :-) When it's time for that upgrade I know just where I am going!! :-) More

Great experience and great customer service! I had a great experience at the Mercedes-Benz of Alexandria. Michael was absolutely amazing and very helpful! Thank you for an exceptional buying expe I had a great experience at the Mercedes-Benz of Alexandria. Michael was absolutely amazing and very helpful! Thank you for an exceptional buying experience! More

"Mike Made The Difference!" When I reached Mercedes-Benz of Alexandria, Mike Prati met me on the lot. He was not pushy and worked with me at my pace. He answered all of my ques When I reached Mercedes-Benz of Alexandria, Mike Prati met me on the lot. He was not pushy and worked with me at my pace. He answered all of my questions and concerns with patience and led me to the car that I purchased. Before I left the lot, he made sure that I knew the features that would be of greatest interest to me and did not overload me with information, but promised to provide further instructions at a time when most comfortable for me. I wanted to get in and out quickly, and Mike made it happen! I am extremely pleased with my car. Mike Prati's customer service was exceptional and he made the purchase of the vehicle a wonderful experience. A great salesman! More

the worst car buying experience of my life My experience with Alvin Daniels of Mercedes Benz of Alexandria was so stressful that I became physically ill knowing that I had to go back to that de My experience with Alvin Daniels of Mercedes Benz of Alexandria was so stressful that I became physically ill knowing that I had to go back to that dealership. I did follow through on the vehicle purchase because I had signed a contract to do so. Had I not signed that contract, I would have walked away (from what was for me a very good deal) rather than ever having to deal with him again. The first few times I interacted with Alvin Daniels he alternated between being flirty and offering disingenuous compliments. Being richly recognized for what you do—or who you are— is wonderfully confirming and it just feels good. Alvin Daniels’ words and actions were offered primarily to serve his own interests. It was all about the sale. It was manipulative. On one of these earlier visits I did a test drive. Before the actual drive Alvin Daniels went through the dashboard and explained the components. That was helpful. Awhile into the test drive began we were stopped at a red light. The acceleration from that light was clunky (because of the EcoBoost) and when I said “what was that?!” he responded (and this is verbatim) “Well you don’t have to buy it! These cars are flying off the shelves! You can’t INSULT my car! He was actually yelling. I didn’t respond to him. I was thinking (1) where exactly am I and how do I get from here to my car at the the dealership, (2) how do I put this car in park because I would really like to get out of this car right now, and (3) I wish it wasn’t raining because if I knew where I was and if it was not raining I would put the car in park and walk to my car. After about 90 seconds of an awkward silence I said “Well let’s go back then.” Although I believe in the Mercedes-Benz brand and their products, based on my horrendous experience with this purchase I am not really enjoying this vehicle. I would never recommend that anyone ever go to Mercedes-Benz of Alexandria. I will not return there for maintenance even though it's the dealership closest to my home. More

Helpful and Professional We bought a used car, but when we had it inspected in Maryland, it needed a few things to be corrected. Mike went the extra mile to take care of thos We bought a used car, but when we had it inspected in Maryland, it needed a few things to be corrected. Mike went the extra mile to take care of those things, keep us up to date on the progress, and even drove to another dealership to resolve one of the issues. Mike made us feel comfortable and appreciated. Many thanks to him. Anna & Will More