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Mercedes-Benz of Alexandria
Alexandria, VA
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 924 reviews
October 13, 2016
Great Service Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from there, pulled in and was promptly greeted by Chris who took the car, sent it off for service and returned it in 50 minutes washed and serviced. In between he checked in to see how I was doing in the lounge, updates the status of our service visit. Easy in and out. Bought the car from these guys too and that was a very positive experience as well. Also I like that they call a few days later to follow up on how they did. I have three MB's and this dealership has changed the paradigm for dealer service and cost. I'm a fan and will be back! More
by BigDaddyST
Employees Worked With
Chris
October 12, 2016
Excellent customer service. I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiri I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiries, and he was committed to ensuring my service needs were met. I highly recommend this dealership to everyone in the DMV! More
by sandi6608
Employees Worked With
Jack Lindeman
October 08, 2016
Great! I enjoyed the service that I had with Mercedes-Benz Alexandria in about two weeks ago. The customer service was excellent, and my car came out from th I enjoyed the service that I had with Mercedes-Benz Alexandria in about two weeks ago. The customer service was excellent, and my car came out from their shop in a perfect shape. I used to go somewhere else for my service, but for now, they will be my first choice, no doubt. I will definitely recommend them to my friends and neighbors. AndrayB More
by AndrayB
Employees Worked With
Nicholas Moon
October 04, 2016
Services Received at Mercedes Benz of Alexandria, VA I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thorough I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thoroughly pleased with their service. My Assistant Service Manager Mr. George Boatwright is excellent and he does an extremely good job in letting me know the issues my car is having in a very timely manner. The whole team always give me a smile and is willing and ready to accommodate me when I walk in. I have always received a loaner car that is clean and fill with gas, the staff in this department is pleasant, efficient and I am always in and out and to work on time. I have the warranty coverage and the service department is always willing to look up my warranty and make sure that it is covered before they start the work. All of my service visits have been completed in 2 days or less. Example: My last visit in August 2016 was a 2-day service. I took my S550 in for a hubcap repair that was damaged in about four places and the work done was so flawless that you could not tell that the damage was even there and I picked up my car the next day. Their work hours are very workable for my schedule. I am impressed with their professionalism from the sale of my car by Mr. Jimmy Moore, Mercedes Benz Representative Master Certified to Mr. George Boatwright my Assistant Service Manager and Mr. Nicholas Moon, Customer Service Representative. Mr. Moon always follows up with a courtesy call and E-mail to make sure that I was satisfied with my service experience at Mercedes Benz of Alexandria, VA. After speaking with Mr. Moon, I believe if I had a bad experience he would try to work it out to see that it is corrected and that it does not happen again. I WOULD RECOMMEND MERCEDES BENZ OF ALEXANDRIA, VA TO MY FAMILY, FRIENDS AND CO-WORKERS FOR THE PURCHASE OF A MERCEDES BENZ OR SERVICE. MS. GARNES SEPTEMBER 16, 2016 More
by Ladybug
Employees Worked With
SERVICE: George Boatwright and Nicholas Moon. SALES: Jimmy Moore
September 22, 2016
A great experience Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in th Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in the detail, they took care of it with no hesitation. More
by 12benz
Employees Worked With
George Boltwright
September 17, 2016
Simply Awesome. Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a couple days off and total respect for his outstanding service. More
by Suvdmr#1
Employees Worked With
George Boatwright
September 17, 2016
Excellent and outstanding support The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy wi The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy with the attention provided. More
by Sirmons
Employees Worked With
Jack Lindeman
September 15, 2016
Excellent Service My experience with Jack Lindeman has been great. He is very helpful, friendly ,courteous & more. My life and that of my cars are made so much easier My experience with Jack Lindeman has been great. He is very helpful, friendly ,courteous & more. My life and that of my cars are made so much easier by the MB of Alex staff. Thank you all ! More
by ROSITA CHANDANSINGH
Employees Worked With
Jack Lindeman
July 19, 2016
Awesome is an Understatement! If you want professionalism that makes you feel powerful, comedy to help ease buyer's woes, and top-notch customer service to ease your mind, then cho If you want professionalism that makes you feel powerful, comedy to help ease buyer's woes, and top-notch customer service to ease your mind, then choose Mercedes-Benz of Alexandria for your next vehicle! My experience with Avi Baider was cosmic; Rudy Shirley was meticulous and careful to hear everything I desired; Arnold Brown was patient, persistent, and very reassuring to me as a new buyer; and Debbie Hannon was more than kind and knowledgeable and put the icing on the cake with the magic she worked! This team made my first MB purchase the best ever. From the moment I began email correspondence and then once I walked in, I was greeted with kindness and warmth. I didn't feel too much pressure (I mean they worked hard to get me in my new 2016 C300, fully loaded at the price I wanted), but I received just enough to be serious about the decision I was making. I didn't even see the car before getting it, but it was because I trusted the staff SO much, that they knew exactly what I wanted. DON'T GO ANYWHERE ELSE! This dealership is awesome! More
by MJn3wc@rALLG0D!
Employees Worked With
Arnold Brown (5 stars), Deborah Hannon, Avi Baider, Rudy Shirley
July 11, 2016
Very Very unhappy with this dealer.. I took my car there for my engine fan running continuously. I was told it would cost $2,400 dollar to get fix. I get my car back and a couple days l I took my car there for my engine fan running continuously. I was told it would cost $2,400 dollar to get fix. I get my car back and a couple days later my radio is malfunctioning. They told me to return my car. I told Rick to service guy that his mechanic had to make some sort of mistake because I had absolutely no problems with my radio. He promise me that this problem would be taken care of if I bought my car back. Now they are trying to cover up the mistake they made saying this problem just happen. But you clear my car from any problems when I pick it up the first time.. Don't take your car here. They are running up bills. I'm sure everyone from the Director of service to the services writer are involved. Not to mentioning I it took them 3 weeks to find the problem( ripping me off) If there are others that have had theses problem with this dealer. Please lets unite together and have these guys sent to jail. Cause the are stealing thousands of dollars from customers by rigging there cars to fail.. Trust me you don't want your car here. I will never refer anyone or take my car here if the were to work on it for free. More
by djones
Employees Worked With
Rick in service, jesse services manager and Mr. Johson the dircetor of service that you will never be able to contact
