Mercedes-Benz of Alexandria

Great Service, Relaxed Environment The dealership is inviting, the people are friendly and professional, and the waiting area for the service department is second to none. I was kept i The dealership is inviting, the people are friendly and professional, and the waiting area for the service department is second to none. I was kept informed about the service and texted when my vehicle was ready. More

Mercedes-Benz of Alexandria Great service, on time and car returned really clean! Get waiting area, video feed from garage so you can see your car in there, great coffee machine Great service, on time and car returned really clean! Get waiting area, video feed from garage so you can see your car in there, great coffee machine. More

When they say "no cost to you" they mean it. I love being able to drop off the car and be almost immediately handed another car to get going to continue my day. And there is no hassle in when yo I love being able to drop off the car and be almost immediately handed another car to get going to continue my day. And there is no hassle in when you return in case you have conflicts - they wave the extra day fees easily. Dave is my service provider, and other than underestimating how long the repairs will take, the "extra" work they do on the car that they see it needs is fantastic. More

Save yourself $$$ and go see Bryan Rickerson. Amazing!!! I don't usually write reviews and that is why this review has take so long but I felt obligated to write one since I has such an amazing experience of I don't usually write reviews and that is why this review has take so long but I felt obligated to write one since I has such an amazing experience of car buying at this dealership. Me and my wife went on the day before thanksgiving at around 5PM to buy a Mercedes GLC. Bryan Rickerson, was our salesman. He was very politely and friendly and listened carefully to what features we were looking for in our car and then suggested a few options that actually made more sense than what he had initially thought of. For example, we were planning to get white exterior with an aluminium interior but he suggested it will not go well with the white exterior. He actually showed us a car on the lot that had the aluminium interior and we could actually see that were making a mistake by going with this combination. He then discussed all the features in detail. I didn't want to go on a test drive since I had already taken one at another dealership but he insisted on me taking one as this was such a big investment. This made me feel that he genuinely cared that I get the car that I definitely like. Then came the time which I usually dread at car dealerships, "Negotiations". I have had some bad experiences in the past but Bryan was amazing and didn't play any games. There were no pressure tactics, no sitting at table for 4 hours going back and forth. We discussed the price a couple of times in a very non pressure way and I actually ended up paying $5100 below MSRP and $1500 below the true car value price of Kelly Blue book and edmunds. I was surprised at how smotthly and easily this negotiation part was over. After this I went to the finance person named David. He was also very polite and went over coverage options. This took some time as there was paperwork to sign but was surprised to see that Bryan was still waiting for me when I got done at around 7PM the day before thanksgiving when the most of the staff had left to spend time with family. Bryan waited for me all this while and then took us outside and again went over all the features of the car for good 30 min. He then asked me "Do you feel comfortable driving this car now?". This was so refreshing to see that someone at a car dealership actually cared about whether I felt comfortable driving out with the car. It actually felt he was like my family member making sure I felt comfortable in my new car and new all the features. He also gave us a free cargo package that my wife had been asking for. A couple of weeks after the purchase we received a box of chocolates and a Thank You note from Bryan and the dealership thanking us for the business. But for a change, I want to thank everyone at this dealership and especially Bryan for making this special occasion a very memorable and stress free for us. I suggest you to save yourself some headache(which you normally get at other dealerships) and dollars and go see Bryan Rickerson at Mercedes-Benz of Alexandria. More

Customer Service Friendly Dude. He was patient enough to answer all our questions. He unveiled a good knowledge of the process. He was constantly on task and gave us Friendly Dude. He was patient enough to answer all our questions. He unveiled a good knowledge of the process. He was constantly on task and gave us some useful advice. More

Excellent customer service Our MB service advisor, Patrick Mederos, customer service was exceptional in his communication, setting up a loaner car, and personal attention, when Our MB service advisor, Patrick Mederos, customer service was exceptional in his communication, setting up a loaner car, and personal attention, when we recently brought our C350 in for warranty repair. Mr. Mederos's attention to detail with regards to our repair made our overall experience very pleasant. More

Services is excellent. My experience with the overall service at Mercede benz has been nothing short of superb. I highly recommend this service to anyone. I can't say enoug My experience with the overall service at Mercede benz has been nothing short of superb. I highly recommend this service to anyone. I can't say enough about how please I have been with the services I have receive from this dealership. More

Excellent POC Bryan Rickerson M-Benz of Alexandria VA excelent technical knowledge of vehicles and helpful with purchase of vehicle. Provided superior review of vehicle after purchase and before driving excelent technical knowledge of vehicles and helpful with purchase of vehicle. Provided superior review of vehicle after purchase and before driving off. thank you Bryan Dickerson. More

Service on vehicle I was very pleased with the service that I received when I took my vehicle in for service. I was told what the service would entail, and my wait was I was very pleased with the service that I received when I took my vehicle in for service. I was told what the service would entail, and my wait was not long at all. I will always bring my vehicle in for service here. More