Mercedes-Benz of Alexandria

Prompt and thoughtful service. My service advisor George is awesome. He made sure I was kept informed and taken care of worry free. I don't like the costs for service but I guess th My service advisor George is awesome. He made sure I was kept informed and taken care of worry free. I don't like the costs for service but I guess that comes with my vehicle choice 😊 More

Excellent advisory and service department service! I recently had maintenance, repair work, and tire replacement. My service adviser, Xaiver Martinez, was amazing in helping me decide timing of repair I recently had maintenance, repair work, and tire replacement. My service adviser, Xaiver Martinez, was amazing in helping me decide timing of repair and tire replacement in order to get the best prices considering my travel needs. He was professional, courteous, and made me feel as though my concerns were his and that he had my best interests at heart. I am very pleased he's my adviser. I also want to thank the service department for working to meet my timing needs and for the quality of their work. More

Outstanding prompt Service Your service advisor or any other service advisor are seconds away from providing quality service and excellent recommendations and attention to your Your service advisor or any other service advisor are seconds away from providing quality service and excellent recommendations and attention to your concerns and needs. I have been coming for over 4 years and still happy. More

Super Friendly Service As always the service was quick, friendly and well done. I love your dealership, and the super people. You keep me coming back with your great servi As always the service was quick, friendly and well done. I love your dealership, and the super people. You keep me coming back with your great service. More

Service Mercedes Benz of Alexandria always excels in customer service. The team is efficient and friendly oriented. My son took one of our cars for service an Mercedes Benz of Alexandria always excels in customer service. The team is efficient and friendly oriented. My son took one of our cars for service and was pleased by the expedite and courteous attention. Thank you! More

Stress free and professional Troy Sergenton was fair, professional and informative in his dealings with me concerning my purchase of a 2016 Mercedes Benz E 400. I would defini Troy Sergenton was fair, professional and informative in his dealings with me concerning my purchase of a 2016 Mercedes Benz E 400. I would definitely buy from Troy again, and recommend him to anyone concerning the purchase of a Mercedes Benz. More

Customer Service at Mercedes Benz of Alexandria is Great! My experience at Mercedes Benz of Alexandria was simply great! Never thought the day would come but with the help of Troy Sergenton my service provi My experience at Mercedes Benz of Alexandria was simply great! Never thought the day would come but with the help of Troy Sergenton my service provider who did a phenomenal job getting me into a 2019 Mercedes Benz C300. I also want to thank Troy's manager, his name slipped my mind but between the two of you, y’all made this happen and i am greatly appreciative. Troy's customer service was impeccable. He was easy to talk with in regards to any questions or concerns I had and he just made the entire experience seamless, from the introduction, car overview, test drive as well as any paperwork that needed to be completed. I can't forget Deborah Hannon the financial manager at Mercedes Benz of Alexandria. What an amazing person she is. She walked me through all of the paperwork, again answering any and all questions I had along the way. What a fun lady to be around. This is the first luxury car I've ever purchased and I only have one regret, work is only a 20 minute drive from home. What a shame! More

The service manager was very attentive to my needs Overall I was very pleased with the Service Manager. I have been visiting this company for over 10 years and I would recommend them for any of my ser Overall I was very pleased with the Service Manager. I have been visiting this company for over 10 years and I would recommend them for any of my services. Kuddo's To Mercedes Benz of Alexandria. keep up the great work. Note I purchased a new vehicle and Al Daniels provided me outstanding service with my purchase. More

The Mercedes of my Dreams Todd Barnicki at Mercedes-Benz Alexandria was a terrific salesman to deal with. He checked in with me frequently, answered all my many questions, and Todd Barnicki at Mercedes-Benz Alexandria was a terrific salesman to deal with. He checked in with me frequently, answered all my many questions, and stayed in touch after the sale, even reaching out 6 months afterwards. Plus he and his manager were terrific during negotiations. My "go to" MB dealership had always been the American Service Center in Arlington, but in negotiations, they were unbending and brittle. They seemed not eager to accommodate the customer. Exactly opposite at MB Alexandria. I've found a new MB home. Thank you, MB Alexandria. I recommend them without reservation! More

Fantastic As Usual This place always goes the extra mile when it comes to a low stress and quick service. The team is well trained and their communication is just as go This place always goes the extra mile when it comes to a low stress and quick service. The team is well trained and their communication is just as good. More