Mercedes-Benz of Alexandria

Top Rated Service Advisor Patrick Mederos is a polished professional Service Advisor who really cares about the customer and service for the vehicle. When I walked in the serv Patrick Mederos is a polished professional Service Advisor who really cares about the customer and service for the vehicle. When I walked in the service area he immediately looked up, smiled, and welcomed me. He followed up with timely updates and presented the service issues with a clear and concise description. More

Alexandria Mercedes has the Best Service in the Region David Johnson runs a tight ship, with maximum efficiency and performance. Malike, my specific service provider, has a true professional approach towa David Johnson runs a tight ship, with maximum efficiency and performance. Malike, my specific service provider, has a true professional approach toward the maintenance of all my company vehicles. These two gentlemen always make my experience with the Alexandria dealership top notch in every way. More

Excellent Service I was so pleased and happy with Patrick Mederos, Service Advisor. I was really surprised. Patrick was very friendly, patient and courteous. I told him I was so pleased and happy with Patrick Mederos, Service Advisor. I was really surprised. Patrick was very friendly, patient and courteous. I told him that I'm hearing impaired and he understood I would need text messages, if and when my car would be ready and type of service I needed done my car. The customer service and the environment was very good. I was very happy. I felt like I could come to him for anything concerning my car. He took the time to explain the type of services I had gotten done on my car and I was pleased with price. I'm so happy and I know my car is happy, too. More

Excellent experience! We stopped by the dealership Saturday evening just to take a look. Bryan Rickerson greeted us and helped me out immensely: I really needed his advice We stopped by the dealership Saturday evening just to take a look. Bryan Rickerson greeted us and helped me out immensely: I really needed his advice to decide what the best choice would be for my specific needs. He was so helpful, nice, NOT PUSHY (this is a plus!!), and seemed to be a very honest person. I went back the next morning and finalized my purchase. Everybody else involved in the process, specially Debbie, were all fantastic! I would highly recommend Mercedes-Benz of Alexandria, if you are looking for a pleasant and smooth experience this is the place to go. More

Best sales person I have ever encountered Knowledgeable about financing and cars. Honest and not pushy. Very professional at all time. Explains everything that needed to know and all to the po Knowledgeable about financing and cars. Honest and not pushy. Very professional at all time. Explains everything that needed to know and all to the point. More

Great service! I am a new customer to the service department of Mercedes-Benz of Alexandria. Cesar Cardona is my Service Adviser and I have received nothing but top I am a new customer to the service department of Mercedes-Benz of Alexandria. Cesar Cardona is my Service Adviser and I have received nothing but top notch and first class service. Cesar is knowledgeable, professional, friendly and provides me with great advice and direction on caring for my S Class. I won't take my Benz anywhere else. I enjoy the quick service, the courtesy car, and the text updates on the status of my vehicle. Thank you and keep up the great work Cesar! More

Excellent Service by Patrick Mederos I was very pleased with my Service Advisor Patrick Mederos. He provided excellent service when I brought my car in a couple of months ago. I have be I was very pleased with my Service Advisor Patrick Mederos. He provided excellent service when I brought my car in a couple of months ago. I have been going to MB of Alexandria since 2006 where I purchased my car. Patrick greeted me with a at home like feeling. He was so patient and courteous. He took his time in explaining things to me. Also he was very knowledgeable in explaining things about my car after it was serviced and repaired. I liked how he breaks it down in writing of what needs to be done in the future and what to to look out for before the repair is needed. He helped me in deciding safety first items that need repairing first then to take care of others repairs later. Then a month later my husband and I took our other car for service and he was very impressed by Patrick and the MB of Alexandria service process and the staff. Cecelia More

Great Service Overall great service! I have always been very satisfied with my experiences. George Boatwright is a fantastic service advisor. He is very responsive Overall great service! I have always been very satisfied with my experiences. George Boatwright is a fantastic service advisor. He is very responsive and friendly. More

George Boatwright I found Assistant Service Manger George Boatwright to be very helpful in providing service to me and my family. Very courteous and professional, from I found Assistant Service Manger George Boatwright to be very helpful in providing service to me and my family. Very courteous and professional, from taking the car, having it evaluated, getting back as to what was needed, when the parts would be in, and when the service would be completed. He contacted us every step of the way. George did a great job. Thank you, Roy Bernardi More

Continual Bliss Have been having my Benz service done for over 5 years now at their facility and have always come away satisfied on all accoutns. They are not the che Have been having my Benz service done for over 5 years now at their facility and have always come away satisfied on all accoutns. They are not the cheapest in town and I did not search for that. But they are the most thorough repair faciltiy I have found in my 13 years in Alexandria. I will not go anywhere else. More