Mercedes-Benz of Alexandria

George Boatwright in Service Center George is a caring service advisor who provides outstanding customer. He pays attention to detail and makes sure that he gets the job done correctly t George is a caring service advisor who provides outstanding customer. He pays attention to detail and makes sure that he gets the job done correctly the first time. I'd recommend him to a king!! More

Great customer service! They took care of my issues quickly and efficiently. Got updates on the progress of my car. Overall a wonderful experience and Jack was very helpful! They took care of my issues quickly and efficiently. Got updates on the progress of my car. Overall a wonderful experience and Jack was very helpful! More

Service on 2009 R350 The service advisors checked out our power steering issues, recommended service, and took care of the problem under time and dollar estimates. My wife The service advisors checked out our power steering issues, recommended service, and took care of the problem under time and dollar estimates. My wife is very pleased. More

M-B of Alexandria Supports Their Customers I was a long time Lexus and BMW owner and last year, I bought a 2016 GLC from M-B of Alexandria. The buying experience was first rate. Unfortuna I was a long time Lexus and BMW owner and last year, I bought a 2016 GLC from M-B of Alexandria. The buying experience was first rate. Unfortunately, my edition of the 2016 GLC suffers from a very annoying squealing brake problem which M-B Corp finally acknowledged and have finally engineered a fix. Unfortunately, M-B Corp is having difficulty in getting the repair parts to its dealers. I am still awaiting repairs to the front brakes. This is not a fault of M-B of Alexandria and they are as frustrated as I am. Through all my upset with this problem, I want to specifically recognize the great customer concern and service that Patrick Mederos (Service Advisor) , Jesse Bragg (Service Manager) and Arthur Lauw (Sales Manager) have provided and I would recommend them all without question. More

Excellent Service! I only take my vehicle in about once a year for service, but that is only due to not putting very many miles on it. My wife's ML 350 BTC comes in a l I only take my vehicle in about once a year for service, but that is only due to not putting very many miles on it. My wife's ML 350 BTC comes in a little more often, but only due to the fact that we put a lot of miles on her car, and every time we drop it off (appoint or not) Chris and David are always all smiles and very accommodating to work with. We are always kept up to date on the status or unforeseen issues with the vehicle, and they always take care of with a great loaner to get home in. Thanks for all of the great service Chris and David. More

World Class I recently had my MB E350 serviced at the Alexandria dealership, Cesar Cardona is an outstanding service representative. He's very professional and co I recently had my MB E350 serviced at the Alexandria dealership, Cesar Cardona is an outstanding service representative. He's very professional and courtesy. He explained in detail what my car needed and services involved. I highly recommended taking your MB there for service, you will not be disappointed! Also ask for Cesar he's my go to guy! Thanks Cesar. More

enjoyable visit I had a enjoyable visit for service at Mercedes Benz of Alexandria. Malike did a fantastic job in explaining the service and informing me how long th I had a enjoyable visit for service at Mercedes Benz of Alexandria. Malike did a fantastic job in explaining the service and informing me how long the service would take. I thought I would have to drop off my E-class 350, but Malike informed me that It would take only a hour to complete so I stayed. I was truly impressed with the service department. I surely will be going back. John Christie II More

Buyer experience at Mercedes Benz of Alexandria Our experience in buying a new GLC 300 was excellent. Sales Rep Bryan Rickerson was extremely knowledgeable of the vehicle and the different packages Our experience in buying a new GLC 300 was excellent. Sales Rep Bryan Rickerson was extremely knowledgeable of the vehicle and the different packages that are available. He was very accommodating and listened to our needs, taking the time to find exactly what we were looking for. He answered all our questions, ensuring that our concerns were met. He also was knowledgeable about competitor products, giving us a good perspective on the advantages and disadvantages of the Mercedes vehicle compared to like vehicles from BMW and Jaguar. He did not push, and let us take our time in determining what was best for our needs. Highly recommend Bryan to anyone looking to buy a Mercedes. More

WONDERFUL AND UNDERSTANDING OF OTHERS ALWAYS!!!!!!!!!!!!!!!! George Boatwright is fantastic. Not only does he take care of your car, but he also believes in taking care of the customer. He is constantly keepin George Boatwright is fantastic. Not only does he take care of your car, but he also believes in taking care of the customer. He is constantly keeping you informed if you are waiting for your car and not leaving you wondering what is going on. I am very, very happy to have him as my service provider. More

My service experience with Malike Sallieu Malike Sallieu is motivated, concerned, and involved. Especially effective with people, management, and knowledge of material. Highly cooperative, and Malike Sallieu is motivated, concerned, and involved. Especially effective with people, management, and knowledge of material. Highly cooperative, and always willing to help. Top service advisor representing his organization superbly. More