Mercedes-Benz of Alexandria

Exceptional Service George Boatwright continues to provide courteous customer service at every scheduled maintenance visit. He also provides detail explanation of all se George Boatwright continues to provide courteous customer service at every scheduled maintenance visit. He also provides detail explanation of all services provided and always offers a loan vehicle. More

Great Experience The service to get my car repaired was excellent from the beginning to the end, from intake to exiting. Mr. Stickell was excellent with making sure I The service to get my car repaired was excellent from the beginning to the end, from intake to exiting. Mr. Stickell was excellent with making sure I had all the necessary information on my vehicle as it became available as well as walking me through the process of what to expect and/or do. When my car was ready it looked and felt as if it was a brand new vehicle. Kudos to the service department... More

Great Service Great service done right all the time. Great service waiting area, great service staff. Over fours of car services always had great experiences.Great Great service done right all the time. Great service waiting area, great service staff. Over fours of car services always had great experiences.Great service staff More

Great Service Even though I arrived technically too late in the day to start my requested service, Patrick was very welcoming and somehow made it work. I really app Even though I arrived technically too late in the day to start my requested service, Patrick was very welcoming and somehow made it work. I really appreciated the above and beyond service. More

Outstanding sales manager, Alvin Daniels I was immediately impressed by my sales manager, Mr. Alvin Daniels when he came out to assist me in finding a place to park my car as I first drove in I was immediately impressed by my sales manager, Mr. Alvin Daniels when he came out to assist me in finding a place to park my car as I first drove into the lot. First impressions mean so much. I told him I was looking for a used MB for my wife and he connected me with someone from that department. After seeing what was available I decided to buy new and went right to Mr. Daniels who then worked very hard to find the exact car my wife was looking for. He then took the time to makes sure the cars was set up the way we wanted it and a loaner was provided while I waited for the car to come in. He then handed the delivery from beginning to end and went well above and beyond to make sure my wife was familiar with the car and we were satisfied. I would buy another car from Mr. Daniels tomorrow based on his performance and attention to detail. More

Great Customer Service Excellent customer service by Ceaser, Xavier, Malik and the whole staff over at Mercedes Benz of Alexandria. They take good care of you. They are Awe Excellent customer service by Ceaser, Xavier, Malik and the whole staff over at Mercedes Benz of Alexandria. They take good care of you. They are Awesome!! Great job!! More

I felt very welcome and talked candidly about what really Pat made helped me decide how to plan work to be done later., After work was done the service person who did the work explained the depth of the tire Pat made helped me decide how to plan work to be done later., After work was done the service person who did the work explained the depth of the tire treads was sub par on one and at a minimum level on the others. I'll phase the work in next service schedule comes up. David More

George Boatwright is experienced and focused. George Boatwright is pleasant and attentive. He appears to really care about his customers. He is willing to take the time to meet our needs. He is ge George Boatwright is pleasant and attentive. He appears to really care about his customers. He is willing to take the time to meet our needs. He is genuine and sincere. Don't change George. :-) More

Customer Service Always excellent service and quality of work. Malike is my rep and he is always most obliging. Delays on the telephone getting trough to someone in th Always excellent service and quality of work. Malike is my rep and he is always most obliging. Delays on the telephone getting trough to someone in the past seem to have lessened. Expedited bill payment through my rep is also a recent big plus thereby eliminating the former choke point at the cashier desk. If a situation arises, Horst von Schilling whom I have known for many years is always available to me and most courteous and helpful. My only issue is the expense involved with any visit. More

Customer Service I called Debbie Hannon to assist me with a problem I was having with Mercedes Benz Financial. Three calls to MBF and no resolution. I decide to give I called Debbie Hannon to assist me with a problem I was having with Mercedes Benz Financial. Three calls to MBF and no resolution. I decide to give my little problem to Debbie and 15 minutes after we ended our call, she had it resolved. If such [problems arise for me in the future, I will not waste 2 hours of my time with Corporate -- I will go to Debbie first. More