Mercedes-Benz of Alexandria

Love this Dealership I've been coming to this location for the past 4 years. I've had nothing but good service. My rep (Malik Sallieu) is always available and helpful. I've been coming to this location for the past 4 years. I've had nothing but good service. My rep (Malik Sallieu) is always available and helpful. My car is always ready as promised and I haven't experienced any hiccups. I recommend them to all. More

In & out without interrupting my busy schedule Malik was great he got me in and handled my car with care. He got me over to the loaner service and within 30 mins I was back on the road. I didn't Malik was great he got me in and handled my car with care. He got me over to the loaner service and within 30 mins I was back on the road. I didn't have to worry about anything and the time it took was pretty amazing. Before my car was done but prior to closing Malik called to give me an update and insure me that my car would be ready in the morning. The next day he reached out to me to tell me my car was ready and when I got to the dealership he had my car cleaned and pulled out and ready for me to go. Again another seemless transaction where I was in and out. I loved it. I would tell everyone to visit Mercedes of Alexandria and ask for Malik S. he'll take good care of you. More

George Boatwright, The Go To Guy George is the go to guy for all your needs. He was able to to assist with my vechile needs. Not to mention, he has great customer service and views th George is the go to guy for all your needs. He was able to to assist with my vechile needs. Not to mention, he has great customer service and views the customer time. More

Malik the honest and trustworthy service advisor!!!!!!!!! It is always a pleasure to be greeted by Malik. He is polite, knowledgeable and genuinely shows interest in my concerns about my car. I am not a trus It is always a pleasure to be greeted by Malik. He is polite, knowledgeable and genuinely shows interest in my concerns about my car. I am not a trusting person when it comes to dealing with individuals concerning my car but I am fully at ease with him. I trust him to advise me correctly and honestly. I have no reservations with recommending him to others as the go to trust worthy service representative in your company!!! His promptness at greeting me when I brought my car in for service was not new to me. He always goes out of his way to provide his customers with an excellent experience. I received my loaner car, an e-mail and a cal letting me know when my car was ready. How about that!! More

Service- Whenever I need service I call my service rep George Boatwright. George is such a Professional and handles my service issues promptly, When I enter Whenever I need service I call my service rep George Boatwright. George is such a Professional and handles my service issues promptly, When I enter the service department George has already written up my service order and directs me to the rental car this is an extremely detail individual whom I am glad is my customer service representative. As a business owner, Time Is of an essence to me. On a scale from 1 to 10 I would give George Boatwrighy 10. More

Took vehicle in for a minor problem. Received a loaner. The 5 star is for my service advisory Patrick Mederos. He is an awesome person who made sure all of my needs were meet pertaining to my loaner and ser The 5 star is for my service advisory Patrick Mederos. He is an awesome person who made sure all of my needs were meet pertaining to my loaner and service More

Xavier is excellent!! Thanks Xavier for your dedication to great customer service. It was a lengthy process for using my warranty and getting brakes. Well worth the wait. Thanks Xavier for your dedication to great customer service. It was a lengthy process for using my warranty and getting brakes. Well worth the wait. More

Very reliable and great service George Boatwright took care of a tire problem I had. I had bumped a curb and ripped a hole in the sidewall. George quickly determined that the tire George Boatwright took care of a tire problem I had. I had bumped a curb and ripped a hole in the sidewall. George quickly determined that the tire was not reparable and since I had purchased the warranty on the tire, he quickly got approval from the manufacturer to have the tire replaced. They ordered a new tire and had me back in my car in a day and a half. George got me a loaner to use while the repairs were being made. This is a great dealership and they have always provided fantastic service. I take my car there for all maintenance work and will buy another car from this dealership based on the wonderful service I always get. George Boatwright is the face of the dealership and I have complete confidence in him. More

14 Years of Continuous Outstanding Service The service we have received over the years for our MB vehilcles has been outstanding. Most recently our Service rep, George Boatwright, has provided The service we have received over the years for our MB vehilcles has been outstanding. Most recently our Service rep, George Boatwright, has provided great customer serice , particularly the replacement of our CD player. Thank you George! More

First time maintenance, excellent service I purchased a new Mercedes at your dealership in March, 2016. I scheduled my yearly maintenance visit through my Mercedes-Benz representative, Ms. Ka I purchased a new Mercedes at your dealership in March, 2016. I scheduled my yearly maintenance visit through my Mercedes-Benz representative, Ms. Kathy Pines, for 04/11/2017. She was great! She showed me where to go to turn in the vehicle and set-up a loaner vehicle for me to get around in while my S 550 was being serviced. Additionally, she introduced me to Mr. Malik Sallieu who is my service manager. Mr. Sallieu greeted me on the day of service, took all of my information, answered all of my questions and walked me over to the loaner car station to pick up my loaner. He assured me that all would be taken care of and that I would have my car back as soon as service was completed. He also made note of the one issue with the car and said he would take care of it. When the maintenance was completed, Mr. Sallieu called me personally and told my vehicle was ready for pick-up. When I arrived, he greeted me and went over what service had been completed and answered my questions. This whole experience was wonderful! No issues, no problems just great people and service. Thank you for a great dealership and super employees especially Ms. Kathy Pines and Mr. Malik Sallieu. They are truly a credit to Mercedes-Benz. More