Mercedes-Benz of Alexandria

Purchase of CPO 2016 GL350 Bluetec I have been looking for a replacement for my 2011 ML350 Bluetec for some time and I spotted on-line a "last of the breed" low mileage 2016 GL350 Bluet I have been looking for a replacement for my 2011 ML350 Bluetec for some time and I spotted on-line a "last of the breed" low mileage 2016 GL350 Bluetec with the right price. I sent out an email inquiry and was lucky to get Michael Prati to respond. A day later the wife and I are in the front seats on an extended familiarization tour. Michael explained everything about the newer gadgets and electronics, showed us how it all worked, and gave us a low pressure opportunity to think about the car. A day or so later we contacted Michael and put the deal together over the phone. We had travel plans for the weekend so Michael held the car, and bingo we get out there at 4PM on a Monday and two hours later we drove it home. BTW - we left the ML350 to be serviced BC we thought we'd keep it for a bit and see if one of the kids wanted to buy it from us. All in all a good visit to a familiar dealership (we've done maintenance on the old Benz there for years with Malike and George). More

Tire Protection Plan/First Class Tire and Wheel I purchased three vehicles from Mercedes Benz of Alexandria (one C300, one S 500, and one S 550). I purchased the tire and wheel protection plan for I purchased three vehicles from Mercedes Benz of Alexandria (one C300, one S 500, and one S 550). I purchased the tire and wheel protection plan for the current S550 vehicle offered by First Class Tire and Wheel through Mercedes Benz of Alexandria, to cover the run flat tires. The S 550 has 25,000 miles, and has undergone every required inspection. I had three tire blow outs on the highway, on different tires in two years. On the last blow out (the third), First Class Tire and Wheel initially denied my claim to replace the tire. I called the General manager, Peter Collins, to complain. I could not reach him personally, so I left a message on his answering machine. I never received a call back from Pete Collins, however, on the morning of the second day after my claim was denied, my claim to replace the damaged tire was mysteriously approved before the Service techs arrived at work. After all of the money I have spent at this dealership, I expect a return courtesy call from anyone I call, including the General Manager, to discuss my service problem. Customers deserve more respect than what was displayed. More

Michael Prati, Partner in Buying a Car, Not a Salesperson I hit the jackpot when Michael Prati was the person who responded to my email inquiry about the car I was interested in from the web. He made buying I hit the jackpot when Michael Prati was the person who responded to my email inquiry about the car I was interested in from the web. He made buying my car easy, even when I had a problem pop up. He somehow made the process of deciding which car to buy, completing paperwork, getting title, etc., proceed smoothly, and certainly faster than any other time I have bought a car. I never felt pressure from Michael. He was on my team helping me get the best match for my needs and my budget. I will use Michael to buy cars until he retires. Indeed, everyone I interacted with at MBZ Alexandria was patient and helpful, but no one more so than Michael. More

Jimmy Moore was my salesperson and he was great. He was very professional and provided excellent service. Jimmy was very knowledgeable of the vehicle and provided a thorough overview. I would recommend Jim very professional and provided excellent service. Jimmy was very knowledgeable of the vehicle and provided a thorough overview. I would recommend Jimmy to anyone! More

Troy Sergenton was an amazing sales expert! He got me out of my boring Highlander and into a beautiful GL550. Thank you for all your assistance and I would highly recommend him as a knowledgeable Mercedes Be of my boring Highlander and into a beautiful GL550. Thank you for all your assistance and I would highly recommend him as a knowledgeable Mercedes Benz representative. Remember "It's Smiles per Mile, not mpg 😉" More

My Salesperson Rudy Herrera Was Excellent Rudy was well-informed, diligent, attentive, accommodating, and a pleasure to work with. Andrejs Pilajevs, the Finance Manager, was efficient and also Rudy was well-informed, diligent, attentive, accommodating, and a pleasure to work with. Andrejs Pilajevs, the Finance Manager, was efficient and also a pleasure to work with. The dealership overall provides excellent customer service. I would recommend Rudy and the dealership without reservation. More

My salesperson Rudy Herrera was very knowledgeable and found me a Mercedes I could afford. He was not high pressure, which I greatly appreciated. I trust Rudy to be a man of his word, and I will refer found me a Mercedes I could afford. He was not high pressure, which I greatly appreciated. I trust Rudy to be a man of his word, and I will refer him to my friends and family. More

Professional, friendly staff with excellent customer service My husband and I bought a used 2017 Jeep from their Pre-owned services department. From the first phone call to driving off of their lot we received My husband and I bought a used 2017 Jeep from their Pre-owned services department. From the first phone call to driving off of their lot we received professional, friendly service from their entire team. Rudy Shirley met with us, braved a few test rides and ensured every detail of the sale was complete, including a follow up the next day. We were impressed with the director and staff as they really work as one team! The purchase process was very efficient and Mr. Pilajevs did an excellent job explaining and finalizing the paperwork. We would definitely recommend buying a car at Mercedes Benz of Alexandria! More

It was an awesome experience Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a place I would trust with my vehicle. More

I didn't have an appointment for my B Service but they accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. More