Mercedes-Benz of Alexandria

Customer service - Jack Lindeman I did not purchase by Mercedes-Benz from Alexandria, but because of convenience I have taken it to them. Only service needs related to my tires. Jac I did not purchase by Mercedes-Benz from Alexandria, but because of convenience I have taken it to them. Only service needs related to my tires. Jack Linderman greeted me and provided friendly, helpful customer service from the initial meeting. It may no difference to him where I purchased the car - I was a M-B owner and he was there to service me. His communication by texting and usage of his cell phone made my experience even more effective and efficient. I expect superior customer service from Mercedes-Benz and Jack is determined to deliver this. More

Car of Angela's dreams Hello all, I'd like to thank Natalie publicly to recognized her wonderful salesmanship. My sweetheart Angela and I came to Mercedes of Alexandria look Hello all, I'd like to thank Natalie publicly to recognized her wonderful salesmanship. My sweetheart Angela and I came to Mercedes of Alexandria looking for a NICE commuter vehicle for me, and ended up with the car of her dreams 2018 E400 Cabriolet. Angela loved all the new gadgets in my 2016 S550, but wanted a more sporty look, but wanted to wait until the time was right to buy. But shortly into our test drive for me and listening to our wants; Natalie knew what the perfect fit would be for us both. Short version is Natalie closed the deal with her experience and forward thinking. Natalie along with her entire team made this purchase a wonderful experience. We are now part of the Alexandria Mercedes family with both of our vehicles. Thanks again Fam!! More

Great customer service I am writing to let the world know how great our experience was with Mr. Alvin Daniels. He treated us with respect and gave us an excellent customer. I am writing to let the world know how great our experience was with Mr. Alvin Daniels. He treated us with respect and gave us an excellent customer. This was our second purchase with him. I couldn't be more happier with my purchase. We highly recommend him. Thank you Mr. Daniels. Continue to be the best! More

Just purchase a 2018 E300 I have purchased two vehicles from this dealership in the last 16 months a 2017 GLS 450, and a 2018 E 300. Not because they are quality vehicles, but I have purchased two vehicles from this dealership in the last 16 months a 2017 GLS 450, and a 2018 E 300. Not because they are quality vehicles, but because of your representative Mr. Alvin Daniels who happens to be a “VERY” professional and reliable individual. His listening to my needs, knowledge, accessibility and honesty made it easier for me to decide to select him again. More

Customer Service I am writing to you to express my appreciation for the excellent customer service which I had received from Alvin Daniels on my last visit to your dea I am writing to you to express my appreciation for the excellent customer service which I had received from Alvin Daniels on my last visit to your dealership. Alvin Daniels was friendly, accommodating, and very helpful in my selection of a new car. I hope that this is the kind of service that will be present in your dealership permanently as this is what the customers want to have. More

Good Job George! My car was serviced and returned to me on time just as promised by George Boatwright. It is always a pleasant experience getting the car back with the My car was serviced and returned to me on time just as promised by George Boatwright. It is always a pleasant experience getting the car back with the required work correctly performed the first time. That I really appreciate. More

The service is exceptional and very professional I have been a client of the Mercedes Benz of Alexandria dealership for the last fifteen (15) years. Over the years, my three different SUV’s have alw I have been a client of the Mercedes Benz of Alexandria dealership for the last fifteen (15) years. Over the years, my three different SUV’s have always been serviced at the Alexandria dealership. The preventive maintenance and repair service afforded me has been second to none. The professionalism displayed by Mr. David Johnson, service manager, and his skilled staff is certainly appreciated. In the Washington Metropolitan area, there are several Benz dealerships to choose from. The fact that I continue to service my autos at Mercedes of Alexandria speaks volumes. The staff’s commitment to excellent and their refined people skills are a fleeting commodity that’s seldom available now days. So if you want first class service and worry free workmanship you can’t go wrong with this dealership!!! William White III More

David Getachew outstanding service manager David has taken ownership of ALL our service needs! Responsive, attentive, and aware. Expect nothing but the best from David. He monitors the service David has taken ownership of ALL our service needs! Responsive, attentive, and aware. Expect nothing but the best from David. He monitors the service and the results. More

Service Mersedes Benz Alexandria My experience as a customer that I am ten years ago was incredible Goerge is my expert in service and Ialways very professional and with ...me I will My experience as a customer that I am ten years ago was incredible Goerge is my expert in service and Ialways very professional and with ...me I will recommend olways thanks, Peter A Silva. More

Emergency tire replacement We're not from the area. On a Saturday afternoon, our 350E tire pressure indicator came on and we found a nail in one of our tires. We called a coup We're not from the area. On a Saturday afternoon, our 350E tire pressure indicator came on and we found a nail in one of our tires. We called a couple of area Mercedes dealers as well as tire dealers to see if anyone had the tire and could get us in that afternoon for the repair so we could make the long drive home the next day. Nobody could do it but MB of Alexandria, who confirmed over the phone that they had the part, and would be able to get us in for the work. Malike was great when we came into the service department, and we very much appreciated the service department getting the car in for us on what was obviously a very busy Saturday afternoon for them! More