Mercedes-Benz of Alexandria

Great Service Experience! We discovered that we had a flat tire due to a nail puncture over the NYE weekend and my husband took the car to Mercedes Benz of Alexandria on Jan. 2 We discovered that we had a flat tire due to a nail puncture over the NYE weekend and my husband took the car to Mercedes Benz of Alexandria on Jan. 2. Our vehicle was covered under a warranty that included wheel and tire protection. David Getachew was our service advisor and told us that he would be able to replace the tire the same day. My husband got a ride back home using the shuttle service and as promised, a few hours later they called to tell us the car was ready and the shuttle came back to pick him up. Not only was the tired fixed, but the car was nice and clean, which was great because of all of the winter weather that was on the interior/exterior of the car. David took great care of us and our car and is always very responsive. Great customer service! More

Wonderful experience. We live in Solomons md which is about 1 1/2 hr drive to Alexandria Va. We decided on this dealership due to the inventory displayed online. We met M We live in Solomons md which is about 1 1/2 hr drive to Alexandria Va. We decided on this dealership due to the inventory displayed online. We met Michael Prati right away who met all of our needs. We had narrowed down our interests prior to arrival - so once Michael showed us our preferred inventory, it only took a few minutes to make a deal. He was experienced, professional, and made us important. We are very happy with the service of this dealership, especially with Michael. We will be a repeat customer! Thank you, Paula and Scott Gray of Solomons! More

Overall great service, bottomline. Team was honest and fair. I will definitely continue to have both of our vehicles serviced at this location. I have no issue referring this MB locati Team was honest and fair. I will definitely continue to have both of our vehicles serviced at this location. I have no issue referring this MB location. More

The best! Absolutely the best service department I've experienced in nearly 50 years of driving. Attentive, courteous, knowledgeable staff across the board, al Absolutely the best service department I've experienced in nearly 50 years of driving. Attentive, courteous, knowledgeable staff across the board, all personified by my service rep Chris McGrane. They have always over-delivered in terms of prompt service within the promised time and price. More

10k maintenance Came in without appoinment and was assisted quickly. The service was done within the promised time and also cleaned both inside and outside of my vehi Came in without appoinment and was assisted quickly. The service was done within the promised time and also cleaned both inside and outside of my vehicle. More

Excellent Service! Mercedes finished the 10K mileage service in a timely manner, replaced batteries in my key fob, called when completed, and cleaned the car inside and Mercedes finished the 10K mileage service in a timely manner, replaced batteries in my key fob, called when completed, and cleaned the car inside and out. More

Most responsive service manager David Getachew in the Service Dept. is the man! Actually, everyone in the Service department were great, but David was our Service Advisor when we too David Getachew in the Service Dept. is the man! Actually, everyone in the Service department were great, but David was our Service Advisor when we took the car in for a few minor things. He kept us abreast of everything going on, what we needed and when we need to get done More

A model for car dealerships across the nation I purchased a preowned certified Mercedes from Mercedes of Alexandria and I was very much impressed with the entire operation, from sales and financin I purchased a preowned certified Mercedes from Mercedes of Alexandria and I was very much impressed with the entire operation, from sales and financing, to parts and service! It is one of the most immaculate dealership environment I have ever seen anywhere in the country (including Nissan, Chevy, Honda, Toyota, Jeep, and Ford), and I'm sure you'd also be impressed with its cleanliness, presentation, selection, service, and attention to the customer. A special thank you to Jimmy M. from sales, and David G. from the service department. They are always ready to provide you with the best service and particular attention you expect for your car. It is also the only Mercedes dealership in my area that offers Mercedes cars as loaners, and not Enterprise rentals. I can highly recommend Mercedes Benz of Alexandria for any discerning Mercedes owner, you will not be disappointed. More

First Mercedes Purchase I found my way to Mercedes Benz of Alexandria because I was looking to purchase a used Mercedes truck. I went to another dealership that did not hav I found my way to Mercedes Benz of Alexandria because I was looking to purchase a used Mercedes truck. I went to another dealership that did not have the truck that was advertised on the truecar website. So my husband and I decided to drive to Alexandria to have a look. The salesman, Alvin Daniels greeted us within minutes of arriving. I let him know what we were looking for. He was generous to look for a vehicle for us and took us on a test drive. We did not purchase that day but came back a week later to purchase. On the day of purchase he was patient as we took our time to decide on a vehicle. We left with a new vehicle instead of used. We are very pleased with our purchase, Alvin Daniels, and the staff at Mercedes of Alexandria. More