Mercedes-Benz of Alexandria

purchase of a 2018 GLE350 Natalie - was informative, gracious and knowledgeable. When I entered the showroom she greeted me with a smiling warm face. She was patient and under Natalie - was informative, gracious and knowledgeable. When I entered the showroom she greeted me with a smiling warm face. She was patient and understanding. I will recommend all family and friends to Mercedes Benz in Alexandria and to Natalie. I was very impressed. More

Excellent service for mytowed in car. My car was towed in on Sunday when the shop was closed. On Monday morning Zachary Farley, the service representative, gave me outstanding service by t My car was towed in on Sunday when the shop was closed. On Monday morning Zachary Farley, the service representative, gave me outstanding service by taking my car in, getting me a loaner car, getting my contact info, etc. Zachary was efficient, so courteous and accommodating as he helped me with my car. I am grateful to Zachary for putting me at ease and making my shop experience so positive. More

Jack is awesome! I have a 2017 C300 and I went to George to get an oil change and to take care of an issue that kept popping up on my dashboard...although he changed t I have a 2017 C300 and I went to George to get an oil change and to take care of an issue that kept popping up on my dashboard...although he changed the oil, he must've forgotten to look at the messages on my dashboard because after I picked up my vehicle, the messages were still there. Something about stopping my vehicle and letting my engine run. Worried the heck out of me. During the time my car was in service, George did give me a loaner vehicle but there was little to no gas in there and I wasn't happy with the type of car. He did let me pick up my personal vehicle after hours because he was so understanding of my work schedule so that was a big plus. All-in-all, George was hospitable and friendly although he forgot my other issues which made me have to go back to this place. I went back to the service department and spoke with Jack about the continuing problems on my dashboard and he was extremely knowledgeable and helpful from beginning to end. He made sure I was comfortable during my stay and even gave me a loaner that was better than my current car. He texted me with updates and reached out to me multiple times to let me know how everything was going and even allowed me to pick up my car after hours due to my hectic work schedule. Because of him, I am writing this review and giving five stars to this place. He's awesome!! More

Xavier Martinez Wow. Always a pleasure working with him when it comes to the maintenance of my vehicle. He is very attentive to my concerns and always willing to re Wow. Always a pleasure working with him when it comes to the maintenance of my vehicle. He is very attentive to my concerns and always willing to resolve any issues on my behalf. More

Awesome experience My experience with Xavier ,has always been awesome,he continues to wow me with his commitment to my car care needs and my schedule, Please Xavier, don My experience with Xavier ,has always been awesome,he continues to wow me with his commitment to my car care needs and my schedule, Please Xavier, don't ever leave More

Great salesmanship Natalie was amazing from the first time we spoke on the phone . I got exactly what i was asking for with all the features . Natalie made me feel comfo Natalie was amazing from the first time we spoke on the phone . I got exactly what i was asking for with all the features . Natalie made me feel comfortable about my purchase and has a great personality . More

Outstanding Service and Responsive Staff We have had our Mercedes Benz serviced at Mercedes-Benz of Alexandria since 2011. The service has been continuously excellent, and the staff exceptio We have had our Mercedes Benz serviced at Mercedes-Benz of Alexandria since 2011. The service has been continuously excellent, and the staff exceptionally helpful and professional. Actually, it is a pleasant experience, and I look forward to conversing with the employees. I would like to single out Service Manager David Getachew and Kathy Pines in Sales for their assistance, professionalism, and friendship over the years. More

Great! The entire management team helped to make our 7th Mercedes a reality—thanks! We met Alvin 3 years ago, when he helped me pick out my new car, a C3 The entire management team helped to make our 7th Mercedes a reality—thanks! We met Alvin 3 years ago, when he helped me pick out my new car, a C300. He wasn’t able to participate in the sale at that time, but kindly stayed in touch throughout the last three years—not in an intrusive way—just whenever he saw us at the dealership in a friendly and professional way. We are so pleased his management recognizes true talent! Thanjs Jerry Chou for supporting such a great team! We will be back! More

The best or nothing is quite fitting I've bought three Mercedes Benz from Mercedes-Benz of Alexandria. The buying experience from the salesman to the finance has always been a smooth exce I've bought three Mercedes Benz from Mercedes-Benz of Alexandria. The buying experience from the salesman to the finance has always been a smooth exceptional transaction. Additionally, it has been comforting to receive the same quality of attention by the service team. This team makes you feel like you're the only customer--very special & the work gets done accordingly and on time. I highly recommend this dealership if you're looking for the very best and nothing else! More

Great service, Recommend Michael Prati This was my first car purchase and Michael Prati made it a quick, painless process. He gave me all the information I needed, was willing to let me tak This was my first car purchase and Michael Prati made it a quick, painless process. He gave me all the information I needed, was willing to let me take my time and gave me a great deal. And, follow-up from the dealership to make sure that I had everything I needed was great. Definitely recommend! More