Mercedes-Benz of Alexandria

Al Daniels helped my wife and me replace her 2016 Mercedes C300 4Matic, which was totaled while parked at our front door. We were not in it, and no one washurt, helped my wife and me replace her 2016 Mercedes C300 4Matic, which was totaled while parked at our front door. We were not in it, and no one washurt, but we needed a new car and an expert who knew that we had to wait for GEICO (insurer of the person who totaled ours) before we could go ahead. Al was understanding, expert, patient and great to deal with. He showed us 2018s, and found the perfect one. GEICO, on the other hand, was horrible; it took more than 3 weeks for us to get us the go-ahead, and then only with GEICO information from Al's dealership. (GEICO is still calling us with questions.) In the interim, Al was very courteous and helpful. He took us instruction drives on features that had changed. He never pressed us to hurry and responded to our every question. In all, he was amazing. We recommend him and his work highly, to anyone who asks about car dealership. Thank you, Al. More

Service Was Out Standing I had my S430 in for a scheduled maintenance and part replacement along with that a had a problem with Mercedes Benz.Com. In explaining this problem a I had my S430 in for a scheduled maintenance and part replacement along with that a had a problem with Mercedes Benz.Com. In explaining this problem and how I felt it was unfair, Chris stated that not much could be done and I was not feeling very good about it. After receiving my car, I look at my charge sheet and found that Chris with that part replacement. It wasn't the best but it was the best that could be done and he made it happen and I thank him for that. More

Service technician David Getachew David has been my tech representative since my purchase. He always explains what I am having done on scheduled maintenance. He answers questions that David has been my tech representative since my purchase. He always explains what I am having done on scheduled maintenance. He answers questions that I have relating to my vehicle's operation. David is always professional and friendly. More

Great customer service Alvin recently helped us lease a GLE. He made the process easy for us and gave us confidence in our purchase. He went out of his way to explain the de Alvin recently helped us lease a GLE. He made the process easy for us and gave us confidence in our purchase. He went out of his way to explain the details, answer all our questions, and get us the best deal. His customer service is outstanding. We plan to return for future purchases. More

Happy Al Daniels is amazing. I met him 1 1/2 when I first started looking a car. He was very patient and very knowledgeable....so much so that even though Al Daniels is amazing. I met him 1 1/2 when I first started looking a car. He was very patient and very knowledgeable....so much so that even though I thought about buying a Tesla, my confidence in Alvin tipped the scale for me buying a Mercedes. More

Professional and Service Minded Natalie's attention to detail and above and beyond work ethic made my experience perfect. I will certainly be back to see her. Thank you, Natalie! Natalie's attention to detail and above and beyond work ethic made my experience perfect. I will certainly be back to see her. Thank you, Natalie! More

Really good price and service Alvin is a really kind and good guy. I buy my dream car with a great price! He didn't play price game with me. Really appreciate him. Alvin is a really kind and good guy. I buy my dream car with a great price! He didn't play price game with me. Really appreciate him. More

Expert service I had my Mercedes Benz of Alexandria perform the B 1 service on my E-400 Mercedes and Mr. Boatwright and team provided outstanding service and answere I had my Mercedes Benz of Alexandria perform the B 1 service on my E-400 Mercedes and Mr. Boatwright and team provided outstanding service and answered technical questions regarding my vehicle. I was very satisfied with Mr. Boatwright's professional knowledge regarding my vehicle. I will refer others to your dealership for service. Kudos to Mr. Boatwright and service team. More

Excellent Service by Zackery Faley My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced here. I have been coming since 2006. My service advisor now is, Z My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced here. I have been coming since 2006. My service advisor now is, Zackery Faley (never had a bad adviser). He is always friendly and professional and extremely knowleageable. He keeps me informed of the work that needs to be done, the projected costs and when the car will be ready. Whether its's scheduled maintenance or an unscheduled issue, Zackery lets me know what to expect. The work is done right the first time and if any problems come up relating to the work, they are immediately taken care of with no questions asked. The price is fair and Zackery always try to get me the best service price with discounts or promotions. I can't think of anything else that can be done to improve this service experience. More