Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Alexandria
Alexandria, VA
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 924 reviews
April 04, 2018
Unbelievable Deal! I visited the Mercedes dealer to look at a used 2015 C300. I spoke to Rod and he educated me about leasing a vehicle. At first I wasn't interested in I visited the Mercedes dealer to look at a used 2015 C300. I spoke to Rod and he educated me about leasing a vehicle. At first I wasn't interested in leasing a Mercedes. I told him I was looking at a 2015 C300 at another dealer but the interest rate was too high . He told me that I could have a 2017 C300 for a less a month (leasing) than buying a 2015 model. I also traded in my car which was a 2013 Hyundai Sonata limited. I had a lot of negative equity and I didn't think he could help me but I was wrong....he was able to give me more than any other dealer including the Hyundai dealer was willing to give me. I was able to get what I wanted.....he made it happen!!!. Rod's customer service is on point. He is honest and he wants what is best for you. He told me that whenever I have a question I could call him on his cell. The deal was so great and my monthly payments are lower than expected. Thank you so much Rod and the entire Mercedes Benz of Alexandria. More
by TANJA OBRIANT
Employees Worked With
Rod Durden
April 04, 2018
Highly satisfied we never have to wait and they are truly professional in all aspects of service. They are always very competent in diagnostics of any issue we never have to wait and they are truly professional in all aspects of service. They are always very competent in diagnostics of any issue More
by Sheryl
Employees Worked With
I don't remember any of their names.
April 03, 2018
Left with a 😃 Mr. Michael Prati worked HARD to get us into that beautiful ride! Thanks for giving me and my fiancé your whole morning of service, you were great and Mr. Michael Prati worked HARD to get us into that beautiful ride! Thanks for giving me and my fiancé your whole morning of service, you were great and I know we didn’t make it easy👍 More
by Happy Benz
Employees Worked With
Michael Prati
April 02, 2018
Used Mercedes Purchase Service is always good. Purchased a new used Mercedes. Salesman was great. Wasn’t pushy nor did he hover. Answered all questions to my satisfaction! Service is always good. Purchased a new used Mercedes. Salesman was great. Wasn’t pushy nor did he hover. Answered all questions to my satisfaction! More
by NewcarforCrystal
Employees Worked With
Michael Prati
March 24, 2018
Alvin is fantastic This was the fastest and smoothest deal weve ever experienced with a new car purchase. Simply the best service and from Alvin all the way through fin This was the fastest and smoothest deal weve ever experienced with a new car purchase. Simply the best service and from Alvin all the way through finance. 10 stars! More
by Dc007
Employees Worked With
Al Daniels
March 17, 2018
Return Customer I just renewed my lease on my 3rd Mercedes with Mercedes of Alexandria. It was a seamless process and I am very pleased with my new vehicle. I will I just renewed my lease on my 3rd Mercedes with Mercedes of Alexandria. It was a seamless process and I am very pleased with my new vehicle. I will remain a repeat customer with this dealership for both services and purchases because to eh care and genuine thoughtfulness I experience time and time again. More
by MSimpson
Employees Worked With
Deborah Hannon, David Getachew
March 15, 2018
Jimmy Moore is Excellent! Jimmy sold me a beautiful S550 and his customer service was impeccable. This was my second purchase from Jimmy because I know he takes care of my vehi Jimmy sold me a beautiful S550 and his customer service was impeccable. This was my second purchase from Jimmy because I know he takes care of my vehicle needs with a high level of integrity and honesty. My service guy is usually George Boatwright who is FABULOUS and always gives me 5 star service. I had to bring my car in this week and Zachary assisted me and was 5 star too. These guys are the best! More
by Twill
Employees Worked With
Jimmy Moore, George Boatwright, Zachary Faley
March 15, 2018
Service Review I was extremely satisfied with the customer service I received at Mercedes Benz of Alexandria. Jack was my service provider and he did a phenomenal jo I was extremely satisfied with the customer service I received at Mercedes Benz of Alexandria. Jack was my service provider and he did a phenomenal job at easing my mind and the worries I had regarding my car. Not only did he show great patience and care for me/my service needs, but he truly listened and had my best interest in mind, which I greatly appreciated. Aside from his professionalism, his approach in dealing with customers is truly genuine and it's that kind of authenticity that keeps me coming back-a beautiful soul to say the least. More
by shayda
Employees Worked With
Jack Lindeman
March 15, 2018
Best Seen to Date! Alvin Daniels is simply put the best sales rep that I’ve ever worked with. Alvin first engaged us on a Sunday when the dealership was actually closed Alvin Daniels is simply put the best sales rep that I’ve ever worked with. Alvin first engaged us on a Sunday when the dealership was actually closed and he just happened to be in the dealership. He met us at our car when we pulled in to “just look” since it was closed. Needless to say, our first impression set the tone for the remainder of our interaction. Alvin noted all requirements of our vehicle and was able to find one that met our specs in a week’s rime. Alvin’s integrity, knowledge, courtesy, and professionalism were just a few of the outstanding qualities that would lead me to strongly recommend him to ALL of my Family, friends and my entire network who are interested in a Mercedes Benz. You have a gem in Alvin and you should feel blessed that he’s on your team. I also met Shawn Moore and Kathy Pines on our initial visit and they both are tremendous representativesof your Mercedes Benz dealership. I would also strongly endorse and recommend them. Deborah Hannon took care of our financing and was friendly, courtesy and efficient. More
by Michael Black
Employees Worked With
Al Daniels
March 14, 2018
Excellent customer service We recently took our 2014 ML 350 for service, and while there, decided to trade it in for a sedan. We worked with Roy and Alvin in the new car section We recently took our 2014 ML 350 for service, and while there, decided to trade it in for a sedan. We worked with Roy and Alvin in the new car section, and Michael Prati in the used car division. They all three tolerated my indecisiveness as I went back and forth between a new E400 and a used S550, weighing the needs of our lifestyle and budget against the pros and cons of the specific cars. Never did I feel pushed or hurried, and it was clear that the priority was my satisfaction with my purchase rather than their numbers. The S550 worked best for us, making this the second used car we have bought from Mike. His knowledge of the entire Mercedes line, and his willingness to take the time to be sure all my questions were answered and concerns were addressed have made him a truly exceptional person to work with. Anyone in the market for a used vehicle should go look up Michael Prati! More
by Patty V
Employees Worked With
Roy Hippert, Al Daniels, Deborah Hannon, Michael Prati, Jimmy Tareen, Cesar Cardona
