Mercedes-Benz of Alexandria

Purchased a brand new 2018 Mercedes Benz C300 Mr Alvin Daniels worked very hard to get me and my wife into the exact vehicle we wanted. The price was perfect and the surprised delivery date was on Mr Alvin Daniels worked very hard to get me and my wife into the exact vehicle we wanted. The price was perfect and the surprised delivery date was on point. Thank you again Mr Daniels and your coworker. Thank you Malik for always having great customer service. More

Great car buying experience! My husband and I worked with Alvin Daniels to buy our first Mercedes. Al listened to what we wanted, answered all our questions, and offered us a grea My husband and I worked with Alvin Daniels to buy our first Mercedes. Al listened to what we wanted, answered all our questions, and offered us a great deal! Hands down it was one of the smoothest car buying experiences we have ever had. After we purchased, Jeff Deavers provided a very thorough orientation of all the SUV interior and exterior features and answered all our questions. We left the dealership with a superior vehicle and knowledge on it's complete capability. Highly recommend Al, Jeff, and this dealership! More

Service department My experience in the service department has always been exceptional. My Service Rep Mr. Boatwright is always helpful and a pleasure to work with. I al My experience in the service department has always been exceptional. My Service Rep Mr. Boatwright is always helpful and a pleasure to work with. I always bring it in for a car wash. Never a long wait. More

Perfect Car! Website was accurate with used car inventory thus enabling us to find the perfect car on-line. Sales Team (Michael & Jimmy) very responsive to phone Website was accurate with used car inventory thus enabling us to find the perfect car on-line. Sales Team (Michael & Jimmy) very responsive to phone calls thus allowing us to travel to the dealer, test drive, negotiate a fair price and drive out the door the same day. Michael Prati was very efficient and knowledgeable about the car during the car familiarity session and committed to closing open actions such as mats and keys. Wish I lived closer so I could use their service department too! More

Amazing My experience at Mercedes Benz of Alexandria is always amazing and excellent customer service. Especially my service advisor George Boatwright. I high My experience at Mercedes Benz of Alexandria is always amazing and excellent customer service. Especially my service advisor George Boatwright. I highly recommend this auto dealership to anyone. More

Superb Customer Service My husband and I had been looking to purchase a pre-certified SUV since late December. We had gone to several Mercedes Benz dealerships looking for t My husband and I had been looking to purchase a pre-certified SUV since late December. We had gone to several Mercedes Benz dealerships looking for the right vehicle for me. I received a call from Michael Prati concerning the vehicle I had called about earlier during that week. After speaking with Michael, him FaceTiming us so that we could visibly see the vehicle and negotiating a purchase price of the vehicle, my husband and I drove from NC to Alexandria, Va. on the same day we spoke with Michael and purchased my 2015 GL450. Michael went over and beyond in providing A+ customer service to us and we drove back home to NC very happy and satisfied customers! Thanks Michael for being a good example of what great customer service looks like and is! More

REMOTE DEAL WE WERE ABLE TO DEAL OVER THE PHONE. THEY SHIPPED MY 2015 SL550. TO ME IN DELRAY BEACH, FL BEAUTIFUL AS THEY DESCRIBED. HAPPY WITH MY NEW RIDE. THAN WE WERE ABLE TO DEAL OVER THE PHONE. THEY SHIPPED MY 2015 SL550. TO ME IN DELRAY BEACH, FL BEAUTIFUL AS THEY DESCRIBED. HAPPY WITH MY NEW RIDE. THANK YOU. More

Top Notch Customer Service Mercedes Benz in Alexandria has top notch customer service especially my service advisor, Chantal Kirby. She kept me posted every step of the way as I Mercedes Benz in Alexandria has top notch customer service especially my service advisor, Chantal Kirby. She kept me posted every step of the way as I waited for my car. She also returned calls promptly when I left her messages in reference to future appointments. Thank you to the techs and the entire dealership for great customer service! More

Excellent Service! Chantel did an awesome job of explaining every detail of what took place during our service vehicle! The whole staff there are awesome. A special shou Chantel did an awesome job of explaining every detail of what took place during our service vehicle! The whole staff there are awesome. A special shout out to Kathy Pines our sales rep she's always greets us when we come in for anything with a warm smile and great conversation! She is truly an asset to this dealership! More

My CLK.. I was unaware of this review service until I heard of if from one of the sales people. If so I would have sent a review at least 2 times by now.. both I was unaware of this review service until I heard of if from one of the sales people. If so I would have sent a review at least 2 times by now.. both David and George have helped me thought my REPAIR JOURNEY...David was very helpful. I had just lost my job my car seemed to be falling apart at the same time. I brought it in he (David) found the problems gave me a list and (David and George) worked with me until I was able to knock most of the issues off my list. They made sure I got the best prices on my repairs. They honored all estimates and they made sure if discounts were available I received them. Since I have been working they have worked with me to make sure the repairs are completed. I appreciate all of their help. More