Mercedes-Benz of Alexandria

The best service we’ve ever experienced. We purchased a previously owned S 2015 and when my husband and I experienced some issues with this car the dealership took care of everything with no We purchased a previously owned S 2015 and when my husband and I experienced some issues with this car the dealership took care of everything with no cost to us. They could not have been more accommodating. We would never buy any car other than a Mercedes and we would always buy from this dealership. More

RAPID SERVICE I dropped in with a blown tire right after closing on a Friday night and it was fixed and ready the next day. Excellent service...none better. Cheer I dropped in with a blown tire right after closing on a Friday night and it was fixed and ready the next day. Excellent service...none better. Cheers, DD More

Nice experience. Mercedes-Benz of Alexandria 200 S Pickett St, Alexandria, VA 22304 Mercedes Benz Dealer Ruby Noelle Arthur 21 points 3 days ago I had outst Mercedes-Benz of Alexandria 200 S Pickett St, Alexandria, VA 22304 Mercedes Benz Dealer Ruby Noelle Arthur 21 points 3 days ago I had outstanding service during my last visit. My service advisor greeted me immediately even though he was on the phone. As soon as he was done, he apologized and proceeded to assist me. It was a Saturday afternoon and even though the wait was very long, Cesar Cardona (my service advisor) would check in with me occasionally. I have never worked with him but he treated me as if he had know me for years. He shared his love for cars, a passion he developed from childhood because his father and Uncle were in the business. I became hungry during my wait but some random employee took the trouble to search for snacks for me. It was near close of business and the snacks had run out. I appreciate all the trouble Cesar took to get me a good discount off my bill. He took my wait time into consideration and was very flexible. I opted out of a loaner because I find my car inferior after I drive those. Thank you for such a pleasant experience that day. More

Amazing George Boatwright is always professional, helpful, and above and beyond. I recommend this MB dealership to anyone. Great service, professional, and ab George Boatwright is always professional, helpful, and above and beyond. I recommend this MB dealership to anyone. Great service, professional, and above and beyond. Amazing. More

Their idea is to take you to cleaners. Needed EGR valve replace. They were to Lazy to take the old EGR out, Said needed new head instead. I told them how to take it out they refused. Needed EGR valve replace. They were to Lazy to take the old EGR out, Said needed new head instead. I told them how to take it out they refused. All they know is how to write large cost estimates, RIP off. More

Love getting my E43 service at Alexandria Mercedes dealersh Mr jack lindeman is my guy at Alexandria Mercedes dealership I must say all staff are really nice but for past 3 years I been working with jack he h Mr jack lindeman is my guy at Alexandria Mercedes dealership I must say all staff are really nice but for past 3 years I been working with jack he has so much knowledge when it comes to Mercedes Benz I could remember once my last lease ended I was thinking of getting into a Bmw after talking to him I went a test drive a M3 and all could remember him telling me Mercedes Benz is in a different class and that's really what made me to go back and lease my E43 AMG once again thanks for everything Mr lideman. More

Excellent Advice and Service I have been dealing with Alexandria Mercedes Benz for at least 6 years and have had the best service. Mr Malike Sallieu has always given me great advi I have been dealing with Alexandria Mercedes Benz for at least 6 years and have had the best service. Mr Malike Sallieu has always given me great advice and best deals. I would not change to go no where else but to Alexandria Mercedes. Then i purchased a new truck from Alexandria Mercedes Benz and the great customer service still continues. Thank you Malike and Team Alexandria. More

Great experience with Isa Lawrence! Book an appointment with Isa at Mercedes of Alexandria. He promised a great experience and did not fail me. I leased a 2018 GLC300 on New Years Eve Book an appointment with Isa at Mercedes of Alexandria. He promised a great experience and did not fail me. I leased a 2018 GLC300 on New Years Eve and am loving the ride! Isa got me the price and terms I was looking for without a lot of back and forth negotiating. He went over the features thoroughly and ensured me I'd love the comfort, accelaration, and smooth ride of the GLC300. Thanks for the great experience Is! More

Service A and safety check Excellent service coupled with professional advice. Accomplished all requested service well ahead of need and promised time. Reviewed all charges and Excellent service coupled with professional advice. Accomplished all requested service well ahead of need and promised time. Reviewed all charges and provided rationale for each item. Arranged for loaner vehicle and called to advise me of progress as well as when the auto was available for pickup. More

Help with GLC 300 Brake Squeal This review is about the service provided by CEASAR in trying to get the brake squeal fixed on my 2017 GLC 300. CEASAR was very accommodating and app This review is about the service provided by CEASAR in trying to get the brake squeal fixed on my 2017 GLC 300. CEASAR was very accommodating and appologetic about the problem and the fact that Mercedes had not yet found a fix for the problem that is apparently common in the GLC 300. I went to the dealership not less than 3 times before CEASAR recommended I call Mercedes Benz USA Customer Care. They were very responsive and helpful, calling me back several times until it was confirmed that the parts to deal with the problem were available. Despite the disappointment in Mercedes for having this problem in the first place - I can’t fault CEASAR for it - he was patient when I wasn’t and in the end - the problem (fingers crossed) is fixed. More