Mercedes-Benz of Alexandria

First class all the way. I came all the way from New York to find a super car that matches my personality and swag, I found exactly what I was looking for and was treated like I came all the way from New York to find a super car that matches my personality and swag, I found exactly what I was looking for and was treated like a rock star from the second I stepped into the showroom. My salesman, George Jermstad was polite, professional and most importantly honest. The whole experience was amazing and myself and my father will be purchasing all our cars from this dealership from this day on. More

Mercedes Service Experience We recently got our 2015 E class Mercedes serviced at Mercedes of Alexandria. Our service advisor was Carlos Escobar and he did an outstanding job. He We recently got our 2015 E class Mercedes serviced at Mercedes of Alexandria. Our service advisor was Carlos Escobar and he did an outstanding job. He was polite, attentive, professional and a pleasure to work with. He kept my wife fully informed on the status of the vehicle and when it would be ready. This is her third Mercedes that’s been serviced by Mercedes of Alexandria and we wouldn’t go anywhere else for service. A first-rate service experience! More

The experience was great. I like the dealership as a hole. Chris took care of my situation 100 percent. It's good you have him on staff. I will come back. I like the dealership as a hole. Chris took care of my situation 100 percent. It's good you have him on staff. I will come back. More

Expert Knowledge and Superb Customer Service Best MB dealership in the DMV, I believe. Service department is first-class especially advisor Jack Lindeman who is absolutely the best service advis Best MB dealership in the DMV, I believe. Service department is first-class especially advisor Jack Lindeman who is absolutely the best service advisor I have encountered since buying our MB in 2003. He is especially talented because he listens to his customers' concerns, acts on those concerns, and follows-through to achieve total customer satisfaction. Jack is personable, relates well to customers, and doesn't oversell what is needed. He can be trusted to provide candid, expert advice about servicing your vehicle, but always keeps the customer in mind. Terrific guy who knows his business. More

Service Advisors are customer service orientated David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my c David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my car and explained how they work. David saw water spots on my car and wiped them off. Recently, the upgrade to my navigation system was not done. He brought the car back into service, found a loaner for me and corrected the upgrade. He is the reason I continue with the Alexandria service department. More

Excellent service I have nothing but good things to say. I called requesting simple and easy service. I had had two previous dealerships sell the car behind me and then I have nothing but good things to say. I called requesting simple and easy service. I had had two previous dealerships sell the car behind me and then continue to call and hassle me. I had been doing a lot of research on the car I wanted and was just looking for a good deal and found it here. I stated I knew I wanted the car and I knew what price was fair and they called me back and we agreed on a price which I solidified with a down payment. I stated I didn’t want to be at the dealership long due to me driving three hours for the car and wanted to go hiking. George Jermstad was nothing shy of amazing. He wasted no time. I showed up at 9am and was done with a test drive and all paperwork shortly after 10am. The only reason it took that long was I had an amazing lady help me beat my pre approved loan from my bank. So in all, I got the car I wanted, for a price I wanted, at a rate I didn’t expect to be so low. Great service all around. They even had a sweet coffee machine. More

George Boatright - Mercedes of Alexandria VA I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of custome I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of customer service!!! More