Mercedes Benz of Albuquerque

The experience was great and the follow up I received from my sales person, Jesus was excellent! from my sales person, Jesus was excellent! More

The dealership is very clean and professional. The staff are very helpful and go out of their way to assist customers. Leland is a Service Advisor and knows his business well and helps to get what The staff are very helpful and go out of their way to assist customers. Leland is a Service Advisor and knows his business well and helps to get whatever is needed done! More

It took several weeks to schedule an appointment after a driver alert warning light appeared. I was scheduled just for a diagnosis and possible software update. I live out of town and had to wait. The servi driver alert warning light appeared. I was scheduled just for a diagnosis and possible software update. I live out of town and had to wait. The service advisor said that the diagnosis would take an hour and if needed the update another hour. He then said to check back in 4.5 hours. I reminded him that I had to wait as I lived out of town. He said that he would ask if it could be expedited, it did not sound promising. He next spoke to me almost 4.5 hours later to share the results of the diagnosis. I opted not to do the repair work at that time, a loaner was required and I had scheduling conflicts. An hour later he told me that the car wash was backed up and would need at least another half hour. I said never mind I need to leave. I was able to drive away 5 hours and 25 minutes after my scheduled hour appointment. I am disappointed that there was no attempt to provide service in a timely manner. They were polite , courteous, and respectful; unfortunately not timely. More

Javier is very help and answered all question I had. He also returns calls in timely manner. He always very professional. He also returns calls in timely manner. He always very professional. More

Pleasant and professional great service team. Just what you want from an automotive service department. Just what you want from an automotive service department. More

Pleasant, Professional. Just what you want from an automotive service department. I will bring my vehicle back. Just what you want from an automotive service department. I will bring my vehicle back. More

I took the car to be fixed. I got charged $825, and it is still the same, and now claiming it is a different problem. We are $825 down and received the car in the same conditi I got charged $825, and it is still the same, and now claiming it is a different problem. We are $825 down and received the car in the same condition. More

I was walking around your car lot while my 2022 Audi A5 was being serviced, when Mr. Thomas DeGroot walked up to me while I was looking a Mercedes E-Class that was beautiful. We talked a while and them th was being serviced, when Mr. Thomas DeGroot walked up to me while I was looking a Mercedes E-Class that was beautiful. We talked a while and them the sales manager get involved. All of this transaction was great, including a possible purchase deal. I mentioned that I would not purchase a new vehicle without my wife's presence. Once I got home that evening, my wife and I decided not to go forward with this purchase so I sent Mr. DeGroot an email describing why we made this decision, to which he never replied. Not very good customer service, I would say... Ezekiel Aragon, customer More

The Mercedes dealer in Albuquerque New Mexico was able to get us in that morning. Our service technician Javier was very professional and friendly. get us in that morning. Our service technician Javier was very professional and friendly. More

These guys are amazing! I am truly impressed with the service they provide. I could not be happier with the Sprinter service they give. Thank you!! I am truly impressed with the service they provide. I could not be happier with the Sprinter service they give. Thank you!! More