Mercedes Benz of Albuquerque

EXTREMELY Disappointed in MB of Albuquerque, the few times I have dealt with them, it was nothing but ridiculousness. I had an incredibly frustrating, disappointing and unacceptable experience to say th times I have dealt with them, it was nothing but ridiculousness. I had an incredibly frustrating, disappointing and unacceptable experience to say the least, with Mercedes-Benz of Albuquerque. I live over three hours away and called to see if an “illuminated Mercedes star” could be installed on my very first BRAND-NEW, no previous owner and no miles 2024 C300 4Matic—a car that I just purchased and have owned for just 13 days. I spoke with Joel, the “service parts manager”, he confirms the part installation and schedules an appointment for installation. Prior to my long drive ahead, I made it clear to Joel that I suffer from multiple severe back problems and that the trip would take a significant toll on my physical health as I would be driving over 7 hours, same day of appointment to the dealership and then back home. Despite this, I was willing to make the sacrifice because this was the only feature my car was missing from being perfect for me. It was something I really wanted. When I arrived, about 20 minutes after I hand the dealership my keys, Joel comes and finds me in the waiting area to inform me that the part was not compatible with my car—a fact Joel failed to verify before my long trip. When I asked him why he didn’t confirm compatibility beforehand, he had no reasonable explanation. As a small compensation, I was offered to pick something from the gift shop. Once I finally calm down figuring it’s the very LEAST they could do, I chose a chrome MB star-logo license plate for the front of my car. I asked that it, and the mount for the plate be installed, expecting and assuming it would be mounted in the standard center position on the front bumper as it is normally on every other car in America. No, they actually mounted the plate on the far right of the bumper on the drivers side. Regardless, someone should have informed and then asked my permission of the placement BEFORE installing. Period. Once I saw this, I immediately felt nauseous. It looked absolutely ridiculous and completely horrible!! After my over 7 hour drive home, I had to remove the plate and mount. Now…NOW, there are holes on the bumper of my brand-new Mercedes Benz. I attempted to resolve this issue directly with Joel, but he intentionally ignored my calls, messages, and emails. After days of being stonewalled, I was finally told that Joel had “been removed from handling my concerns” and that the dealership general manager would contact me by the end of the day. It’s now been over a month and a half, and I have yet to hear from anyone at the dealership. This level of negligence, lack of communication, and complete lack of accountability is far beyond unacceptable—especially from a prestigious brand that prides itself on luxury and excellence. My trust in Mercedes-Benz has been severely damaged, and I would only recommend this dealership to my WORST enemy, if I had one!! More

Very easy to work with, our salesman Eric Diaz was outstanding and also our consierge Max was very informative.. outstanding and also our consierge Max was very informative.. More

I realize that I was a "work in" for an overloaded schedule when I brought my vehicle in that seemed to be having an emergency problem.I was to receive an update within 2 days but the service dept. ph schedule when I brought my vehicle in that seemed to be having an emergency problem.I was to receive an update within 2 days but the service dept. phone went unanswered for 4 days.On day 5 I did receive a call revealing a simple problem and I ok'd the fix, not asking the cost. On day 7 I retrieved my car and paid the exorbitant bill. More

Faren and I enjoyed working with Eric. His professionalism and easy demeanor made this transaction seamless and stress free His professionalism and easy demeanor made this transaction seamless and stress free More

Gus, Fred, Keith and Hailey all informative about what expectations I could expect on my warranty work. Work was performed in a timely manner. Loaner vehicle, was new and ready to go. expectations I could expect on my warranty work. Work was performed in a timely manner. Loaner vehicle, was new and ready to go. More

Javier was my service advisor very helpful and went out of his way to make sure that service was outstanding and it’s people like him is what makes an amazing service department. Thank you. of his way to make sure that service was outstanding and it’s people like him is what makes an amazing service department. Thank you. More

The service team I deal with is dedicated to servicing my vehicle efficiently and as quickly as possible while making sure that my vehicle is serviced correctly. vehicle efficiently and as quickly as possible while making sure that my vehicle is serviced correctly. More

Tina and the team made this the most enjoyable and efficient auto purchasing experience ever! There was no pressure yet understood my urgency due to my limited time. Financing was also a breeze! I wou efficient auto purchasing experience ever! There was no pressure yet understood my urgency due to my limited time. Financing was also a breeze! I would highly recommend them to all! More

Porsche of Albuquerque Service Department is the best. Nile made sure I was taken care of and couldn't have asked for better service! Thank you, Nile! Nile made sure I was taken care of and couldn't have asked for better service! Thank you, Nile! More

The service provided by this dealer for my E350 was extremely efficient and very cost-effective. extremely efficient and very cost-effective. More