Mercedes Benz of Albuquerque

Fred, my service advisor, was fantastic and very responsive! My whole experience was positive! Thank you! responsive! My whole experience was positive! Thank you! More

Kayla Anderson and Javier are definitely going to take care of you. Highly recommend Albuquerque Mercedes Benz service department. Honest, professional and friendly. care of you. Highly recommend Albuquerque Mercedes Benz service department. Honest, professional and friendly. More

This dealership is very welcoming and an absolute pleasure to do business with. I'm very happy with my purchase and purchase experience. pleasure to do business with. I'm very happy with my purchase and purchase experience. More

I just bought a car here 2 months ago, Jason is very friendly and found a car for me very quickly! I am very satisfied, thank you very much for your professional and efficient work! friendly and found a car for me very quickly! I am very satisfied, thank you very much for your professional and efficient work! More

Porsche of Albuquerque made a diligent effort to find the cause of an intermittent problem. cause of an intermittent problem. More

Service department was great and quick. Spoke to a sales woman (Cassandra) who showed me some of the new cars. I will consider buying from the dealer in the future when that time comes Spoke to a sales woman (Cassandra) who showed me some of the new cars. I will consider buying from the dealer in the future when that time comes More

Wonderful experience with Service Department—Javier and the Service team did a great job getting us on the road again as we were traveling!! Outstanding service and work!! the Service team did a great job getting us on the road again as we were traveling!! Outstanding service and work!! More

Nile did a great job. Got the check up done plus a recall !!! That saved me a second trip.!!! Got the check up done plus a recall !!! That saved me a second trip.!!! More

Service was fast, but I had to schedule my appointment out 3-4 weeks to get a rental car. out 3-4 weeks to get a rental car. More

We were traveling. Friday afternoon and engine light comes on our motorhome. Called this dealership. They took us right in and put it on the computer. It was a sens Friday afternoon and engine light comes on our motorhome. Called this dealership. They took us right in and put it on the computer. It was a sensor. Since it was Friday late they could not order the part until Monday. On Tuesday we called the person who gave us his card. He did not answer. We left a message. He did not get back to us. 3 more calls to the dealership unanswered so we decided to taxi to the dealership. Our contact left for Utah to a mandatory Mercedes training. Ok. He could have told us that on Friday. He left all his customers with a secretary. She looked us up and sure enough the part was in2 hours ago. She sent the part right o we but the techs were out to lunch. So we waited. In their showroom lounge. She came out an hour later and told us the techs said it would be 5:00 before they would have it done. The part said it would take 2 hours. So we waited more. Finally at 3:00 they said it was done and brought it out. So we left and got back on the road to our vacation 4 days later. I we finally got to our campsite only to find that the hood was not even closed properly. But the engine light is off so we are thankful for that and the fact that they did get us back on the road. We just did not like the fact that we lost communication with them for 4 days. I’m not sure the techs would have even hit the part if we had not went to the dealership ourselves, which prompted them to get the part to the techs. I would go there again if we had to but make sure you keep tabs on them. More