Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes Benz of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.7
3,956 Reviews
Call Dealership (505) 821-4000
View Awards

8920 Pan American Fwy NE

Albuquerque, NM

87113

Directions

By Type

Showing 3,957 reviews

May 21, 2026

Lionel Kinsel, Mr. Goodman, and the whole team are world class professionals! I'm grateful they took the time to understand the situation, accurately advise, and coordi More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Kinsel, Mr. Goodman, Anthony Jio, Trevor Skaggs, Javier Montes
Report | Print
May 22, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Marie! I’m thrilled to hear that Lionel, Mr. Goodman, and the team provided you with exceptional service. It's our goal to ensure that you feel valued and supported throughout the repair process. I appreciate your kind words and we hope to see you and your family again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 20, 2026

Took way too much considering I had an early appointment and was told it would be a simple service and I could wait while the service was performed. Ended up leaving 2.5 hrs later without my vehicle. Servic More

by ltgjr081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
May 21, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for sharing your experience with us. I understand that the length of your service appointment did not meet your expectations, especially since you had an early appointment. I appreciate your patience, and glad to hear that we were able to make it right by delivering your vehicle to your home. Your feedback is valuable to me, and we will continue to work towards improving our service times at Mercedes Benz of Albuquerque. If you have any further concerns or suggestions, please feel free to reach out to me directly. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 20, 2026

Excellent service. Fast, friendly and efficient. Very knowledgeable service staff and creative solution to my problem. More

by GREGGEF
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
May 20, 2026 -

Mercedes Benz of Albuquerque responded

Thanks for sharing how things turned out, Greg! I’m pleased to hear that you experienced excellent service at Mercedes Benz of Albuquerque. We take pride in being fast, friendly, and efficient while providing knowledgeable solutions. I appreciate your kind words, and we look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 16, 2026

Pepe, Trevor and Casandra were all amazing people to work with. We recently also had to purchase a couple more cars for business use and our experience with other dealers didn’t compare to the experience wit More

by RLGATAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casandra , Trevor Skaggs, Javier Montes
Report | Print
May 16, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review! I’m happy to hear you had an amazing experience working with Pepe, Trevor, and Casandra at Mercedes Benz of Albuquerque. It’s great to know that your recent vehicle purchases for business went smoothly and that our team could stand out among other dealers. We appreciate your support and look forward to assisting you with any future needs. Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

May 15, 2026

I'd rather discuss this with the service manager next time I'm at the dealership, which will be May 29th. More

by s.m.shaw
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
May 19, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback. I appreciate your intention to discuss your experience with me during your next visit to Mercedes Benz of Albuquerque on May 29th. Your insights are valuable to me, and I look forward to discuss any concerns you may have then. Safe travels. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 13, 2026

Really appreciated Carlos’ great customer service and the new technician video feature. Service like this is what keeps me coming back to ABQ Audi despite the expense and inconvenience. Thank you More

by KARENKOHUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 13, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Karen! I’m thrilled to hear that you appreciated Carlos' great customer service and the new technician video feature. At Mercedes Benz of Albuquerque, we always strive to provide an exceptional experience for our customers. Looking forward to welcoming you back on your next visit! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 12, 2026

Oscar is the best. He always keeps me updated and informed. Always mert8ng my needs. More

by IFUNAYIATIWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 12, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I’m thrilled to hear that Oscar has been able to keep you updated and meet your needs. At Mercedes-Benz of Albuquerque, I strive to provide the best service possible. We look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 12, 2026

Oscar was great, supportive as well as informative. I would like to work with him again. More

by BFAYODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar fuentes
Report | Print
May 12, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review! I'm thrilled to hear that you found Oscar to be great, supportive, and informative during your experience with me at Mercedes Benz of Albuquerque. I appreciate your feedback and look we forward to the opportunity to work with you again in the future! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

May 12, 2026

Service was ready when I arrived no waiting. The loaner car was ready and gassed up. Work was completed on time and was done right the first time. More

by WARHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile & Bryant
Report | Print
May 12, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I'm thrilled to hear that your service experience at Mercedes Benz of Albuquerque was seamless, and that everything was ready for you upon your arrival. It's great to know that the work was completed promptly and to your satisfaction. We look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 11, 2026

The estimated time for completed service was spot on. Javier is incredibly helpful and made the experience very pleasant. More

by INBOXLDCCG4.11.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
May 11, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I'm thrilled to hear that your service experience at Mercedes Benz of Albuquerque met your expectations and that Javier was able to assist you effectively. I appreciate your kind words and we hope to see you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

1
...
3
4
5
...
396