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Mercedes Benz of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.7
4,020 Reviews
Call Dealership (505) 821-4000
View Awards

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 4,020 reviews

July 17, 2026

Eric was great! This was a great experience and everyone was really nice. Made the process super easy. More

by SKINNUNEN8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Skaggs
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Jul 17, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I’m thrilled to hear that you had a great experience with me at Mercedes Benz of Albuquerque. It's wonderful to know that Eric made the process easy for you. I appreciate your feedback, and we look forward to seeing you again! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

July 17, 2026

Had great customer service experience! Thank you Javier! He got our vehicle in and completed and back on the road in record time! Thank you Javier!! More

by roast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
Jul 17, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I’m excited to hear that you had such a positive experience with us at Mercedes Benz of Albuquerque and that we were able to assist you efficiently. I appreciate your kind words, and we look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 17, 2026

Excellent service-all on time and everything fixed that was requested! Excellent facility and everyone very nice. More

by TILLEYVETMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake, Trevor Skaggs
Report | Print
Jul 17, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I’m honored to hear that you received excellent service and that everything was taken care of as requested. At Mercedes Benz of Albuquerque, our team strives to provide a welcoming environment and top-notch service. We look forward to seeing you again! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 17, 2026

40K service on the car was fine. However, as I drove 60 miles from Santa Fe it wold have been if when I booked the service by phone with the service department they had warned me it More

by KINTIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago Mendoza= Service; Justin - Sales
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Jul 19, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback about your recent service experience at Mercedes Benz of Albuquerque. I appreciate your understanding regarding the 40K service, and I acknowledge your concerns about the extended wait time and the lack of a loaner car. We strive to provide clear communication and options for our customers, and your input is valuable in helping us improve. Please feel free to reach out to me directly if you have any further concerns or if there's anything I can do to assist you in the future. We hope to see you again soon. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 16, 2026

The service is what you would expect from a Mercedes Dealership. They are the best in Albuquerque More

by mtw8773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Speis, Trevor Skaggs, Javier Montes
Report | Print
Jul 17, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I greatly appreciate your feedback and am thrilled to hear that you found our service to meet the high standards expected from a Mercedes dealership. At Mercedes Benz of Albuquerque, we strive to provide the best experience possible. We look forward to welcoming you back in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 15, 2026

They had our service done when promised. Have parts on order. Should be good when we take it back. Thanknyiun More

by HATCHRUSSELL
Service Time
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
Jul 16, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback! I'm glad to hear that your service was completed as promised and that we have the parts on order for your vehicle. I appreciate your trust in Mercedes Benz of Albuquerque, and we look forward to seeing you again when you bring your vehicle back. If you have any further questions or need assistance, feel free to reach out. Safe travels! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 15, 2026

Very easy to drop off and pick up of my car. Only issue was that I asked that the coolant be checked and topped off but no where was that written on my receipt of the work performed More

by COMANCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Speis
Report | Print
Jul 16, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback, Chris! I'm glad to hear that you found the drop-off and pick-up process easy. I appreciate you bringing the coolant issue to our attention. Our team takes all feedback seriously and will ensure we are reminded to accurately document requests. Please feel free to reach out to us directly if you have any further concerns or questions. We look forward to seeing you again at Mercedes Benz of Albuquerque! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 15, 2026

I like that the technician sent a video explaining what was done to the vehicle. More

by ZAMARRONCHRISTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
Jul 15, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review, Christy! I’m glad to hear that you appreciated the video explanation from the technician regarding the service performed on your vehicle. At Mercedes Benz of Albuquerque, we strive to provide transparency and excellent service. We hope to see you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 13, 2026

Took my Cayenne for it first service. As always Nile and everyone in service was friendly and professional. Thank you all for an excellent job. More

by EAKANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile Reneker
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Jul 14, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Eakania! It's fantastic to hear that you had a great experience during your PorscheCayenne's first service at Mercedes Benz of Albuquerque. Nile and our team always strive to provide friendly and professional service. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 12, 2026

Great friendly customer service my car needed a recall part replaced. Excellent communication and friendly environment. More

by CANTONGUITARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Report | Print
Jul 12, 2026 -

Mercedes Benz of Albuquerque responded

Thank you so much for your wonderful review! I’m thrilled to hear that you experienced great customer service at Mercedes Benz of Albuquerque, and that we're able to assist you with your recall part replacement. We pride ourselves on excellent communication and a friendly environment. Looking forward to seeing you again! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

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