Mercedes Benz of Albuquerque

Excellent service - provided by Nile My excellent service experience at Albuquerque Porsche started the very second I pulled into the garage. Nile came out to greet me and quickly process My excellent service experience at Albuquerque Porsche started the very second I pulled into the garage. Nile came out to greet me and quickly processed my service docs. I also also promptly provided shuttle service to my home, and picked up the following day after my vehicle was repaired. This was an awesome, very professional team to work with. More

Great Service I have always been approached with a friendliness and efficiency. Providing a Loaner is a convenience that I appreciate during servicing. I also val I have always been approached with a friendliness and efficiency. Providing a Loaner is a convenience that I appreciate during servicing. I also value that the service employees call me with the process and servicing of the car and when it will be ready for pickup. More

Improvement Needed I have been a customer for 24 years. I am on my fourth S Class and the service I have gotten over the years has been very good. First Rick Ferrari a I have been a customer for 24 years. I am on my fourth S Class and the service I have gotten over the years has been very good. First Rick Ferrari as my service agent and then Leland has always done a great job. I have had a loaned vehicle over the years and the experience has been fine. But now when I am loaned a car I do not feel good about the process. The volume of documents, initials and signatures are fairly extensive and the demand for a credit card now surprises me. The Audi/Porsche people are not as friendly and one is almost made to feel like we are not to be trusted with the loaner. I do not like it. You may feel this is necessary because some have done you wrong but I feel I am being treated shabbily by Mercedes Benz. Not something I have experienced in the past. The last loaner the agent goes out thoroughly inspects the car, crawls in to verify the tank is full, gives me the key and leaves. Now when I start the car the air conditioning does not work. Now back into Mercedes, they check it and it does not work. Now I wait on another car and have to go through the whole process again, Initialing, signing, inspecting. When I rent a car from Hertz I do none of this.I am normally at their counter less than 2 minutes and they require one signature, no initialing, no walk around inspection and no one goes into the car before me and sometimes they make me show a drivers license. They certainly do not require any insurance information and they do not make a copy of my drivers License. While waiting on my second car I asked a salesman about one of the four door cars on their floor. The answer I got was somewhat hostile. It was like I should have known the answer or I should not have been there. I was asking why someone would pay $150,000 for the GT model on the floor when they could buy a very nice S Class for much less money. Apparently my question offended him and at first he did not answer. After a long pause he then described in terse language about how theirs was more of a sports car ride and handing and not like a Mercedes at all. I do not consider a car with four doors a sports car. The loan process, the lack of friendliness, and the hostile attitude made this about my worst experience with this dealership. Leland was fine but the rest of it was quite poor. More

My 2000 TT thanks you. Quick in and out. Actually done sooner than expected. I feel confident with the safety inspection. Looking forward to driving my TT for many more mi Quick in and out. Actually done sooner than expected. I feel confident with the safety inspection. Looking forward to driving my TT for many more miles. More

Awesome Met me at my car and quickly started in my Service B. The car was done in an hour and a half. Comfortable and friendly dealership. Met me at my car and quickly started in my Service B. The car was done in an hour and a half. Comfortable and friendly dealership. More

Great Job! I am so glad you fixed the loaner car process had waited 30 minutes, this time it only took 5 minutes . Love the service team! I am so glad you fixed the loaner car process had waited 30 minutes, this time it only took 5 minutes . Love the service team! More

Always friendly and helpful Love this dealership. Always welcoming and friendly. Loaners are great when servicing my baby and a good way to tempt me with a newer model. Love this dealership. Always welcoming and friendly. Loaners are great when servicing my baby and a good way to tempt me with a newer model. More

Nice experience Dealership was clean and friendly. Jesse came out to meet us when we first came to look at inventory. Offered water several times, let us test drive v Dealership was clean and friendly. Jesse came out to meet us when we first came to look at inventory. Offered water several times, let us test drive vehicles, and was very knowledgeable. He was not high pressure. Staff worked well together. Have not bought a car in 13 years. It was a pleasant experience. More

Routine Service and Recall I really appreciate the convenience of a pickup and drop-off in Santa Fe, and the use of a loaner car during servicing, which the dealership provides I really appreciate the convenience of a pickup and drop-off in Santa Fe, and the use of a loaner car during servicing, which the dealership provides each time. The Service Department did a great job, and my car is running much better than before. The entire team was efficient and friendly, as always. I have no hesitation in recommending this service center. More

Routine Maintenance Easy in and out and as always excellent service provided. The team at Mercedes-Benz of Albuquerque always does a great job every time we bring our ca Easy in and out and as always excellent service provided. The team at Mercedes-Benz of Albuquerque always does a great job every time we bring our cars in for service. More