Mercedes Benz of Albuquerque

Excellent Customer experience at Porsche of Albuquerque! Don Shanning is the consummate professional; friendly, engaging, knowledgeable, experienced and caring. He has far exceeded my expectations. I call Don Shanning is the consummate professional; friendly, engaging, knowledgeable, experienced and caring. He has far exceeded my expectations. I called him cold in April 2010, prior to moving from IL to NM, to inquire if the dealership would accept delivery of my 911 from the transporter service I had contracted, since the car would arrive several days before me. Don not only agreed to accept delivery, but advised the 911 would be kept locked and stored inside the dealership until I arrived to collect it. When I did go to pick up the car, it had been washed and dried, with all operating systems checked, all fluids topped off, etc., without charge. When I offered to pay for everything, Don simply said, "Welcome to New Mexico." Needless to say, I was pleasantly surprised and very grateful. This type of service was not a one-off, either. I recently returned to the dealership with what turned out to be a minor repair covered by warranty. Before contacting the service department, I called Don and explained the problem I was experiencing. He did some research and passed this along to service, then arranged for transportation while my 911 was in the shop. Having owned four Porsches purchased from three separate dealerships over the years, I can honestly say that the treatment I receive from Don Shanning and Porsche of Albuquerque is "first class." If you are considering purchasing a Porsche vehicle, or in need of having your Porsche serviced or repaired, I would highly recommend contacting Don Shanning and stopping by the dealership in Albuquerque. More

Took my Porsche there (they also have a Porsche dealership next door) several times to have the top fixed, along with other minor issues. The last time I took it in they kept the car for 7 days to dealership next door) several times to have the top fixed, along with other minor issues. The last time I took it in they kept the car for 7 days to make warrantly repairs. Finally, I went to the dealership to find out what is going on with the car and found it sitting in the back lot unlocked and with bird poop all over it. He said the car was repaired, which it was certainly not. The top is still broken and after researching the issue on one of the forums I was able to identify the problem after no more than 10 minutes in my garage. I was livid that they kept the car for so long and obviously did nothing with it. As a result I will never go back to them for anything and will do all my business in Denver from now on. It's a pitty that one dealership can ruin the brand so badly. I just wonder how many warranty repairs they billed the manufacuture with no intent to actually fix the problem? Perhaps I should send a note to the state agency responsible for dealerships? Stay away from this place at all costs. You will get better service with a ford focus than a Porsche in Albuquerque. This is an honest assessment since I gave them multiple opportunities to fix the car. More

Worst Mercedes dealership I've ever dealt with?. They are professional enough..., however, far inferior service to what I am use to in LA and Denver, and what I expect from Mercedes. I guess I have been are professional enough..., however, far inferior service to what I am use to in LA and Denver, and what I expect from Mercedes. I guess I have been spoiled and now have to lower my standards to what this city has to offer. However, I will consider a different brand on my next cars if I hear of amazing service elsewhere. More