Mercedes Benz of Albuquerque

We just purchased our 5th Mercedes from this dealer and couldn't be more thrilled. Friendly, professional and always a pleasure to deal with. We will see you guys again in two years for the next one. couldn't be more thrilled. Friendly, professional and always a pleasure to deal with. We will see you guys again in two years for the next one. More

Leland seems to be of the mentality that customer service is something you get at a different dealership not Mercedes Benz. I have been into the service department three times since 1/8/2013 and each time is something you get at a different dealership not Mercedes Benz. I have been into the service department three times since 1/8/2013 and each time deal with Leland, yet each time I'm there he has no idea who I am or what I am there for regardless of the fact that we spoke the day before always for the same issue. There comes a time that you get so frustrated that at this point I want to scream from the rooftops DO NOT get a MB unless you're willing to drive out of state to get service. So disappointing to be so disrespected when all you want is for issues to be resolved with courtesy in a timely matter. Never mind I've been in three times for one issue and it can't get resolved. Please be forewarned and try to work with someone besides Leland or get service somewhere else. More

I lately purchased my third new Porsche 911 (in addition to one new Mercedes Benz). For many years, it has been a pleasure to do business with this dealership. I live in El Paso, TX, (no Porsche dealershi to one new Mercedes Benz). For many years, it has been a pleasure to do business with this dealership. I live in El Paso, TX, (no Porsche dealership here, and 290 miles away) and have to depend on a relationship based on mutual trust during purchase and when service is required, since nearly everything has to be initiated via phone or email. I found this kind of relationship at Porsche of Albuquerque. Their way of negotiating new vehicle pricings and trade-in values has always been very reasonable without even the slightest attempt of adopting some of the “horse-trade” practices of some other dealerships. The service department, in particular Dave Eberlein, has done everything possible to accommodate me so that there would be the least amount of inconvenience at my desired / required service dates. They always have a loaner car for me and have been flexible enough to schedule me, if necessary, for a 10:30am arrival (after a 4.5-hour drive to ABQ) and yet have the car ready for pickup at 2:30pm, which gets me home in time. Special kudos go to Don Schanning, who has, from the very beginning of our relationship, proven to be a highly knowledgeable, absolutely reliable and always available representative of his company. From test-drive to purchase (even airport pickup) and ANYTHING that might follow, Don has been there for me. I can’t recapitulate his personality any better than with the words PloveSantaFe has chosen on this site on 21 September: “Don is a rare jewel in the auto industry and I have never seen anyone better at what he does in any industry.” Indeed! More

I am surprised at the number of good reviews for this location as this dealer has provided to me by far the worst service I have received in over 10 years and as many service locations. We have been twic location as this dealer has provided to me by far the worst service I have received in over 10 years and as many service locations. We have been twice and both times received lackadaisical service. For instance, we were given no paper copy of our work order, and no price estimate without asking (Of course. You don't care if own a Mercedes, right?). We were given a vague estimate of time of completion of service that turned out to be wrong - and were not told until almost close of business that the car would not be ready - that was me calling them, not them calling me. Again no firm estimate of when the car would be done. When the car was finally ready, I was expected to call and schedule my own shuttle service (wow, luxury treatment!). It took an hour for me reach the shuttle service and another hour before I finally picked up my car. When I arrived, my service rep barely noted my arrival and let someone else take care of me. Only when we were pretty much done did he ask if I needed anything and gave me a fake "Take care/Goodbye". The only good thing about this entire experience was that my car got a wash and the shuttle drivers were friendly. I don't about everyone else, but I expect much more from a place called Mercedes. We will never go again if we can help it. More

I would caution buyers to be extremely weary of buying any service plan for an Audi for several reasons. Primarily, the sales staff will act as if the service plan is fantastic and justifies why you shoul any service plan for an Audi for several reasons. Primarily, the sales staff will act as if the service plan is fantastic and justifies why you should purchase your vehicle from a licensed dealer at a higher price point than going to an independent dealer. Having said that, they are very non - specific about what your service plan entails, but when you begin to use your plan to service the vehicle all of the details about when you can get the oil changed, when the scheduled general maintenance can be done, etc. begin to come out of the "wood works". It then becomes apparent that not only did the sales person not have any clue about the details of the service plan he so vigorously sold you but also has no authority to resolve the situation as problems arise. Further, the number of staff in the service department is small and inexperienced, at least on Saturday mornings. So, if you are a busy professional who can only come in on weekends and encounter issues it is difficult to find someone to resolve the situation in general and when you do find someone (whether over the phone or in person) that individual likely will not be able to help. The vehicle is great, I would recommend an Audi to any one considering a luxury vehicle. But, if you can find a better deal outside of the Audi dealer seriously consider it because I have yet to see the benefits I was promised. More

I was at the Dealership in February for Maintenance B and worked with Leland. He said my valve covers had an oil leak and I should make an appointment in the not too distant future to have these fixed. We worked with Leland. He said my valve covers had an oil leak and I should make an appointment in the not too distant future to have these fixed. We were there on June 8; I thought the dealership did a great job fixing the leak and replacing the gaskets. They also washed the car and had it ready to go when I got back to the dealer at 4:00. - Michele Gubernatis More

I got a used SL65 for my dad from a none M-Benz dealer in Chicago, over internet the vehicle was ship to me unseeing, i was told that the it was in excellence condition but when I got it, it did not meed Chicago, over internet the vehicle was ship to me unseeing, i was told that the it was in excellence condition but when I got it, it did not meed my expectation for that reason I took it to M-Benz of ABQ and i explained to them my issue, their all did their best to make sure this vehicle meed my expectation and my dad's, now this vehicle looks like a new from the show room I'M very please with all the attention I got from M-Benz of Albuquerque,NM. I'll recommend this dealer to anyone, superior services exactly what I expected from a Benz dealer. Thanks a lot, Mr Nve More

2/8/2011 Dear Audi of America, Thank you. Thank you 2/8/2011 Dear Audi of America, Thank you. Thank you for assisting me in fixing my pride and joy (2006 A4 s-line). Thank you for caring about the l 2/8/2011 Dear Audi of America, Thank you. Thank you for assisting me in fixing my pride and joy (2006 A4 s-line). Thank you for caring about the longevity of the product you create. Thank you for doing things the right way. And thank you the most for employing people like Robert Fletcher at Audi of Albuquerque. About a week ago, I was at my wits end, starring at a $4,200 bill, and considering selling my car. You see, after a series of unfortunate events I, like many others in this economy, lost my job. I was faced with the previously incomprehensible decision of selling my car for fear it would only continue to cause me financial strain. I voiced my concerns with the Service Manager, Robert Fletcher of Audi of Albuquerque, and he worked with Audi of America to find a solution that was not only tolerable fiscally, but would give me peace of mind that I would continue to enjoy what I often call my Christmas day car for another 85,000 miles. I call her my Christmas day car not because that is when I purchased her, but because every time I look out the window and see her, it feels like Christmas day. Robert Fletcher assured me that the utmost care would go into piecing back together my engine, and any high mileage carbon deposits would be cleaned away to assist in preventing future damage to the engine. The assurance of a job well done and the pledge of preventing potential problems is exactly what keep me an Audi customer. My Sincerest Thanks More

I have purchased several new cars in the Albuquerque area. It can be hard to find a dealer with staff who truly know their product and can convey that knowledge to their customers. Everyone I encounte area. It can be hard to find a dealer with staff who truly know their product and can convey that knowledge to their customers. Everyone I encountered at Audi of Albuquerque was kind, professional and new their product. Audi buyers shop around. They know the market. They have high expectations and Audi of Abq delivered on this expectation! Mas Yao did an excellent job in sales. He is informative and supportive. The dealership itself is newer, bright and attractive. It reinforces the quality of the brands sold there. I highly recommend this dealership for a positive buying experience. More

I recently purchased a new Audi Q5 from this dealership and the experience could not have been better. The sales team made my experience fun, exciting and convenient. I highly recommend this dealership for and the experience could not have been better. The sales team made my experience fun, exciting and convenient. I highly recommend this dealership for your next new car purchase. More