Mercedes Benz of Albuquerque

Never thought I would buy brand New Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get me operational and comfortable with the controls including follow up visits. The experience will encourage follow up business More

Patience paid off Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old hippie...luke warm reception. Sprinter tech was a no show for several hours, communication could have been better. Caught a shuttle ride to wait out the process. Was notified they'd need it overnight and some add'l road miles would be necessary. Contents of the 25'er were strewn about, appeared to have been cowboy'd a bit. Maybe I'm overprotective our $130K+ 2nd home. Regardless, I got the call around 2 the next day that she was all fixed. They did a great job to diagnose and replace older gen. failed NOX sensors. Received a better reception when picking it up (wife in tow may have precipitated that) ;) All covered under warranty, cost me 1/2 a tank of fuel for the "testing". All in all..that's pretty cool. Taking a star away as I thought communication could have been more timely, and the road miles should have been driven with a little more care. I'll go back if and when I need service/maintenance and be glad to work with Leland. Hope this review proves helpful to someone on the fence. More

My experience This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I feel very Comfortable Calling about any concerns or question. Good job everyone, and thank you Carmen More

Kept us on the road and on time Just a note to let you know how great it was to deal with your MB Service Writer, Leland Haun. My wife and I are on a trip from our home in Washing Just a note to let you know how great it was to deal with your MB Service Writer, Leland Haun. My wife and I are on a trip from our home in Washington State through Nebraska to visit our daughter and then on to Arizona to meet friends. Shortly after leaving central Nebraska, in the middle of nowhere, we encountered a dramatic loss of power with our 2014 Spinter/Roadtrec motor home. We contacted Mercedes Road Service and were given several options for repair locations, including Denver and Santa Fe. We had the weekend to make the trip with everything closed at that time so chose to slog on to your site in Albuquerque. It was the right choice to make. We were parked in front of your service doors at 7:30 Monday morning when Leland came out to meet us. I explained our dilemma. Leland is the most caring Service Writer I have ever encountered, surpassing the dealership that we have used for all of our Mercedes products over the years. I had obsessed on the issue all weekend and expected to spend several days waiting on parts with nowhere to stay. Leland assured us that all would be worked out and took the extra time to make sure we were comfortable in your waiting area. He was correct and unbelievably we were on the road by 9:15. We cannot say enough about his above and beyond attitude representing your Mercedes Benz dealership. Attitude can make or break a dealership and My opinion is that you should clone his. More

Excellent Experience, Cool Car! I'm on my 4th SUV purchased from Mercedes in Albuquerque. Each time I enter the dealership, I'm greeted by people who know my name, are courteous and I'm on my 4th SUV purchased from Mercedes in Albuquerque. Each time I enter the dealership, I'm greeted by people who know my name, are courteous and professional and go above and beyond. I feel appreciated and respected. And I love my GLK! Thanks to everyone at Mercedes Albuquerque for a great experience. More

Excellent sales experience Coming from New England I was a bit leery regarding the service of my CLS550. Upon visiting Mercedes Benz of ABQ I was treated to the customer servic Coming from New England I was a bit leery regarding the service of my CLS550. Upon visiting Mercedes Benz of ABQ I was treated to the customer service to which I was accustomed. In short I decided to purchase a new Mercedes. Billy Hines was an excellent sales rep. He and Stu (sales mgr.) were most accommodating regarding test drives, trade-in value, etc. There were no excessive sales phones calls or pressure. They were willing to work with me regardless of a decision to purchase or maintain my current Mercedes. In essence we developed a business relationship focused upon the long term and not simply the sale of another automobile. More

Worst experience ever! I'm surprised at any good reviews I'm shocked at any good reviews this dealership got. I came to Albuquerque from Columbus Ohio and had received the best sales experience with Mercedes I'm shocked at any good reviews this dealership got. I came to Albuquerque from Columbus Ohio and had received the best sales experience with Mercedes dealership in Columbus Ohio. Mercedes should ideally have exceptional service for the product they make, just like I had received in Columbus Ohio. Instead this dealership "Mercedes of Albuquerque" sucks! I had the worst sales experience! Vic Rosenthal was the worst salesman anyone could have asked for! Apart from horrible customer service overall, he even refused a test drive saying that we need to schedule an appt for that because he is busy. Who the f says that to customers, worse yet at Mercedes. I just bought my brand new lexus from "lexus of Albuquerque" and I swear it's the best dealership in town I have dealt with. If you really really want a Mercedes, please go to Santa Fe or elsewhere. Don't waste ur time with Vic Rosenthal and with Mercedes of Albuquerque. I wrote an email and got no response from them. Sad to say they don't care. Neither do I... But I want people to know what they are getting themselves into if they are going to stick with this dealership. Please just try to avoid this dealership and their rudeness if you can. ZERO STARS IF I COULD!!!! More

The best place for buying a new car One evening, I stopped at Mercedes Benz of Albuquerque about 5 mins before they closed just to browse quickly, was greeted at the door by sales manage One evening, I stopped at Mercedes Benz of Albuquerque about 5 mins before they closed just to browse quickly, was greeted at the door by sales manager Stuart Sehrand was able to test drive a car and leave the dealership all in about 15 mins. I had no bothersome calls the next day which was refreshing. I was out of town a few days later and recieved a call from Stuart to offer me an amazing price on the car I test drove. I said yes and a few days later stopped in for the PURCHASE and 30 MINUTES LATER was out the door and on my way home, and (my salesperson Jon Chestnut) delivered my new MERCEDES to my house the next morning! This is a wow service and dealership in my book! Every 1-2 years I buy a new car due to driving over 30k miles a year . As most of us know, it can be an all day debacle in trying to make an auto purchase these days. If you are like me and do not have 4-6 hours in a day to waste trying to get through an auto purchase, then I suggest you try Mercedes Benz of Albuquerque. More

Best car buying experience I have ever had Sometimes I put off buying a new car because I do not like the process. I had the BEST experience at Mercedes Benz of Albuquerque. The salesman gave e Sometimes I put off buying a new car because I do not like the process. I had the BEST experience at Mercedes Benz of Albuquerque. The salesman gave excellent advice about which accessories were worth adding and he found me a car quickly. The price was extremely reasonable and he has continued to answer all of my questions as they come up about how to operate features on the car. I love my new car and would definitely purchase from Mercedes Benz of Albuquerque again!!! More

I was treated with the utmost courtesy, professionalism and respect from initial visit to final delivery of vehicle. All staff members were very knowledable, understanding, courteous and all displayed a v and respect from initial visit to final delivery of vehicle. All staff members were very knowledable, understanding, courteous and all displayed a very high level of professionalism. I am looking forward to any interactions that I might have with this dealership. I would highly recommend this dealership to anyone who was interested in purchasing either a new or used vehicle. I gave this dealership the rating I did because of my experience in purchasing a vehicle from them compared to the several dealerships I have dealt with over the past 40+ years. Most of the dealers I have dealt with in the past are only interested in selling you a vehicle and were not considerate to my needs and expectations. It was so much more enjoyable to deal with Mercedes Benz of Albuquerque. I have every ounce of confidence that as I re-visit this dealership for service to the 2010 Mercedes SLK300 that I will receive the same genuine courteous, professional and understanding whenever I take the vehicle in for service or have questions and/or concerns. I feel very confident that this dealership will listen and understand my concerns or questions and will do everything within their abilities to satisfy all of my needs and concerns. Sincerely, James R. Sandoval More