Mercedes Benz of Albuquerque

Poor customer service I have always been pleased with my service at Mercedes-Benz. Last week I called and was told Leland would be the best one to help. During the course I have always been pleased with my service at Mercedes-Benz. Last week I called and was told Leland would be the best one to help. During the course of our conversation we were disconnected, I thought he would call right back. No call so I called and was told he had just gotten on the phone so I thought he would be calling me...no such luck. I ended up calling back several times ... each time he was unavailable. I ended up leaving 3 different messages asking Leland to call me. I have NEVER received a return call and it has now been 5 days. More

Unfortunate changes This was my 5th vehicle I have purchased with Audi and Mercedes of Abq. In this last version sales manager was not cooperative in sales portion of m This was my 5th vehicle I have purchased with Audi and Mercedes of Abq. In this last version sales manager was not cooperative in sales portion of my current vehicle. The finance manager was dismissed or quit (not sure) in middle of my transaction. Therefore paperwork was missing and license plate was wrong and has never been rectified. Paperwork is still showing previous vehicle under our name to this day and with financing with MBFS. Today, taking my car in for regular service there has been some kind of policy change where service does not take care of the loaner cars. It has to go through another person there extending (and wasting) time. Something which used to be a 15-20 minute process - even with multiple clients, to a 50-55 minute process. Complete waste of time and efficiency. Not sure what is going on with this dealership but not a change for the better. -Bruce C More

Service tech Leland - one bad apple We took my wife's car in for diagnostics this week, no concerns with the diagnosis but I do have concerns with one specific employee in the service de We took my wife's car in for diagnostics this week, no concerns with the diagnosis but I do have concerns with one specific employee in the service department named Leland. From the get go this employee was very short when having a conversation with him. Leland called me today to advise what the diagnosis was, I had a couple questions about the details shared which it seemed he did not like. Each question was interrupted with a one answer response. Seemed as though he could care less. When picking up my vehicle today, Leland was just as rude as he was over the phone. I was helped by another service member (who was very very professional and courteous) , Leland would not discuss the questions I asked directly to me. He responded as if I wasn't there. I called him out on his customer service and his response was, " I am very busy, that's probing what you are feeling. I am not short with any customer it is not in my repertoire bud ". What??? I held my tongue and finished up. I have had interactions with other service techs at this location and they have all been GREAT. Very courteous, approachable and very professional. All it takes is one bad apple to make you feel very upset about choosing to do business there. I hope this reaches management at Mercedes and is not swept under the rug. More

Worst service department especially Leland Just bought a s63 from out of state took it to Mercedes to have an inspection done since I have a small arbitration window with the seller. Leland in Just bought a s63 from out of state took it to Mercedes to have an inspection done since I have a small arbitration window with the seller. Leland informs me that the Mercedes is a section 8 vehicle with a voided warranty because of a aftermarket intake, chip and tune. It was disclosed as intake only by the seller and I am unable to find anything where it had been chipped or tuned prior. The vehicle has only 18k miles. I call Mercedes and they have no record of section 8 on the vehicle and they state the warranty is still in full effect. So I call back to Leland and I ask him for proof the vehicle is section 8 and that warranty is voided. He states that he can not help me he just now put it in section 8 himself and I will have to wait to get the information directly from Mercedes once it’s processed. That is completely different then what he told me from the beginning and a weasel way of doing business. He could’ve showed me what had been done and been honest by telling me he was now going to void my warranty himself not that it had previously been voided. Beware if you bring your car to Leland he will fight for his commission which are much larger if the service bill is paid by the customers instead of the manufacturer. This is a common problem with heavily commissioned based service writers. But it usually boils down to their moral compass and Leland’s is pointing towards his wallet. More

Kudos to Mr. Haun! I had my ML350 window shield replaced and B service completed in one day, I even received a loaner car. Mr. Leland Haun always provides SUPERB and PR I had my ML350 window shield replaced and B service completed in one day, I even received a loaner car. Mr. Leland Haun always provides SUPERB and PROFESSIONAL service everytime I walk through the doors for the last twelve years. More

Service Jace has always been a great help in service we always see him for help he goes above and beyond even un the snallest situations. Jace has always been a great help in service we always see him for help he goes above and beyond even un the snallest situations. More

Wonderful experience purchasing a new GLC 300 Mercedes Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was v Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was very helpful going over the entire systems of the car. Lots of gadgets!! All paperwork was maticulously executed and done in a timely fashion. I will send referrals. More

Have been waiting over a year on service recall Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong p Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong parts. Now it has been over a year and no word. The service department from prior routine service is horrible. I think the work they do is acceptable but the appointment making, picking up the vehicle, constant texts about how happy they are to serve is mind boggling.. Not a good experience. More

Service mis diagnosis On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation f On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation for their misdiagnosis they want another 5000 for new coils. I live 170 miles away they won’t even give me any type of compensation for the miles I’ve had to travel and load the car onto a trailer to bring back to their service department because their misdiagnosis . More

Try to buy a Mercedes, no sales call back Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trad Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trading in one of Our Cadillacs no one ever helped us. And then we asked about a certain car they said it was sold come to find out it wasn’t sold it all. More