Mercedes Benz of Albuquerque

Ray Sisneros represents high professionalism , trustworthy, affable and candid. My history with service is mixed. However, the assets provided by the dealership merit the cost. , trustworthy, affable and candid. My history with service is mixed. However, the assets provided by the dealership merit the cost. More

Found the car we loved very quickly Received quick personal service. Took very good care of us and explained everything very well. The dealership was clean and the staff were friendly. Received quick personal service. Took very good care of us and explained everything very well. The dealership was clean and the staff were friendly. Look forward to our first service appointment. More

Doing a little more Our q5 was in for a recall. While there we reported on a problem with our radio. Marcus fixed it quickly. With a private contractor, we also replac Our q5 was in for a recall. While there we reported on a problem with our radio. Marcus fixed it quickly. With a private contractor, we also replaced a windshield at the same place. All this accomplished expediently and with no extra effort on our part. More

Excellent service I deal with Marcus Macias and he is extremely professional and knowledgable. The technicians seem to do an extremely good job maintaining my car. I I deal with Marcus Macias and he is extremely professional and knowledgable. The technicians seem to do an extremely good job maintaining my car. I have never taken my car anywhere else for servicing. I am very happy with Audi of Albuquerque. More

Cooler motor recall and replacement Received notification in the mail. It was easy to make an appointment. The work took about an hour. Additional time was spent topping off fluids. Ever Received notification in the mail. It was easy to make an appointment. The work took about an hour. Additional time was spent topping off fluids. Everyone was courteous throughout More

As always, outstanding service This dealership's service department has always treated me with respect. They understand that I am a) always in a hurry, b) depend heavily on a car t This dealership's service department has always treated me with respect. They understand that I am a) always in a hurry, b) depend heavily on a car that works properly and c) ever worried about cost. Every single service advisor is gracious and polite. They follow up after every appointment and seemingly actually CARE about the service they and their shop provides. I don't enjoy getting my car serviced, but there is never a question where I will take my car. More

Exceptional Customer Service all around, from the car selection process with Jesse to all the other folks thereafter, I couldn't be more pleased. I am likely to be a customer for all around, from the car selection process with Jesse to all the other folks thereafter, I couldn't be more pleased. I am likely to be a customer for life. More

Best Service! We came in from out of town and were in desperate need of some service on our c class. Coming from Scottsdale we have a very high expectation of all c We came in from out of town and were in desperate need of some service on our c class. Coming from Scottsdale we have a very high expectation of all customer service. I couldn’t of been happier! We were able to drop off our vehicle same day and get everything done. Everyone was very friendly. I would definitely recommend everyone to give them a try! More

The worst customer service I have ever received I cannot overstate how disappointed I am with the service that I received from this dealership. I took my car in to be serviced for something that Me I cannot overstate how disappointed I am with the service that I received from this dealership. I took my car in to be serviced for something that Mercedes is extending the warranty for because it is malfunctioning. I left my car on a Friday and was told that it would be done by Wednesday. I called on Tuesday to confirm that it would be done on Wednesday. Yes I was told. Then on Wednesday no call from the dealership. I called them and they said Thursday. On Thursday no call from the dealership. So I called them. They told me that they would check and call me right back. No call from the dealership. I went this morning and they told me this afternoon. No loaner car even though they kept my car for a week! Evidently whatever is wrong with my car is so dangerous that I should not drive it. This is the worst customer service I have ever received, My next car will be a Lexus not a Mercedes. More

Expecting customers to do all the work to buy a car Walked into the dealership to order a car. Slam-dunk sale, replacing another MB. Knew what I wanted. Configured the car, paid a deposit and waited and Walked into the dealership to order a car. Slam-dunk sale, replacing another MB. Knew what I wanted. Configured the car, paid a deposit and waited and waited and waited. Checked with the dealership - orig salesman quit. New sales guy - oh yea, should be in by July. 3 weeks later get a call. Oops the orig sales guy never placed the order, Tries to roll me into a car that doesn't come close to what I ordered. 2nd guy quits 3rd guy comes in says car i want can be ordered, but 2019 come in all wheel drive only. But we have these cars on the lot that we can sell you or you can wait until a 2019 can be ordered. Delivery time Dec. Almost a year after the orig car was ordered. Nope - refund my deposit. Still waiting, no response from dealership when I want to know where it is...Avoid this place at all costs. More