Mercedes Benz of Albuquerque

Same day service was completed in about 3 hours. We were back on the road on our way home. We are very happy with the service. We were back on the road on our way home. We are very happy with the service. More

Javier was just so awesome, Natures Cleaning had unexpected situations with the van and he was so accommodative Thank You Javier. unexpected situations with the van and he was so accommodative Thank You Javier. More

Nile is great, he always goes above and beyond for us and we appreciate it! we appreciate it! More

Quick service and response to questions. Low key, no high pressure sales. Fast friendly service. Mike was awesome to work with. Low key, no high pressure sales. Fast friendly service. Mike was awesome to work with. More

Javier was great to work with and helped getting the service done in a timely manner as I had to drive back to Farmington. I think cost of maintenance is very high. service done in a timely manner as I had to drive back to Farmington. I think cost of maintenance is very high. More

Great experience. Worked with Mike Gomez on the sale of a 911. He helped with me going through the configurator. His suggestions were good and he avoided recommend Worked with Mike Gomez on the sale of a 911. He helped with me going through the configurator. His suggestions were good and he avoided recommending the silly stuff. Quickly found an allocation and the car was built and arrived as promised. The set up was handled by Max and he also did a great job. I'd recommend this dealership with no reservations. More

Really had a great experience with Lionel Kinsel as my Service advisor. He was very accommodating, explaining service needs in details and most importantly listening to his client. Service advisor. He was very accommodating, explaining service needs in details and most importantly listening to his client. More

Had a great experience with my purchase. Detta took the time to explain all the features of my new Audi. She was very helpful through the entire process. Communication was top of mind; she a Detta took the time to explain all the features of my new Audi. She was very helpful through the entire process. Communication was top of mind; she allowed me to feel comfortable and gave me the time to feel confident to complete my purchase. More

We completed most of this transaction via internet sales with Eric Garcia. It went well and the transaction was completed when I arrived. We had some issues to resolve with insurance and a corporate vehic with Eric Garcia. It went well and the transaction was completed when I arrived. We had some issues to resolve with insurance and a corporate vehicle trade in, but we got in done in a few hours and I drove away with a vehicle I'm happy with. More

I recently purchased a Mercedes GLE 450 from this dealership, and overall my experience was positive, though there were a few areas that could be improved. The sales experience started off very we dealership, and overall my experience was positive, though there were a few areas that could be improved. The sales experience started off very well. Diego was friendly, knowledgeable about the vehicles, and took the time to understand exactly what colors and features I wanted. He worked hard to locate the right vehicle and was never pushy. I especially appreciated being offered an extended weekend test drive, which gave me the confidence to make an informed decision. Diego's professionalism and product knowledge made the shopping process enjoyable. I also want to recognize Brandon, the delivery specialist. He was outstanding, extremely knowledgeable, friendly, and patient. He made us feel comfortable with the vehicle and took the time to explain its many features. His professionalism and enthusiasm helped make delivery day enjoyable. The two areas that detracted from an otherwise positive experience were the sales manager and the paperwork process. Although my interactions with the sales manager were brief, I found his demeanor somewhat off-putting. He was not particularly friendly, and a few comments came across as mildly insulting, which left a negative impression. Additionally, the time required to complete the purchase was frustrating. After agreeing to buy the vehicle, I scheduled an appointment specifically to sign the paperwork. I explained that I needed the process to be efficient and was assured it would take about an hour. Instead, I spent nearly three hours at the dealership. Better preparation and respect for customers' time would significantly improve the buying experience. To the dealership's credit, they acknowledged the delay and provided some complimentary merchandise as an apology, which I appreciated. While it did not change the inconvenience of the wait, it demonstrated an effort to make things right. Overall, I am very happy with the vehicle and grateful for the efforts of Diego and Brandon. Their customer service stood out and was the highlight of the experience. More