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Mercedes Benz of Albuquerque

Albuquerque, NM

4.7
4,101 Reviews

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 4,101 reviews

October 07, 2026

Jose was so helpful and really worked with me to get me the vehicle I wanted, and a price that worked for me for both final sale and my trade in. More

by JOZROME86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Munoz
Oct 07, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I’m thrilled to hear that Jose was able to assist you in getting the vehicle you wanted at a price that worked for you. At Mercedes Benz of Albuquerque, we strive to provide top-notch service, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

October 06, 2026

As I drove into the lot I felt welcomed and was helped immediately. Bryce was very helpful and patient as well as his manager. They gave I believe a good amount for my trade. Thank you. More

by PPADILLA74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce, Trevor Skaggs
Oct 07, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedbacl! I’m happy to hear you felt welcomed and received great service from Bryce and his manager at Mercedes Benz of Albuquerque. It's greta to know that you were satisfied with your trade-in offer. We hope to see you again soon! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

October 06, 2026

Feel like the service department could do better. Windshield replacement is I hear common with Sprinters. So two things could be better. 1) the way you work with the insurance companies 2) wash the d More

by MARKRUSCHMEIER
Recommend Dealer
No
Employees Worked With
Javier Montes
Oct 07, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for sharing your feedback with us, Mark. I appreciate your insights regarding the service department at Mercedes Benz of Albuquerque, particularly about the windshield replacement process for Sprinters. Your comments on working with insurance companies and the vehicle cleaning service are valuable, and our team will certainly take them into consideration for improvement. If you would like to discuss this further, please feel free to contact me directly. We look forward to enhancing your experience in the future. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 04, 2026

The service department always gets my GLS in and out quickly, addressing all my issues! Great service! More

by CaptRon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 04, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful feedback, Ron! I'm so glad to hear that our service department is taking great care of your Mercedes-Benz GLS and addressing all your needs so efficiently. I appreciate your kind words about us at Mercedes Benz of Albuquerque. We look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 04, 2026

The service department got me into their busy schedule so I could make a planned trip. They finished on time and did a great job of trouble shooting the problem and then correcting it promptly. More

by DPENNINGTON143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 04, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I’m thrilled to hear that my service department was able to accommodate your schedule and efficiently troubleshoot your vehicle's issue. At Mercedes Benz of Albuquerque, we strive to provide the best service possible, and it's great to know we met your expectations. Looking forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 03, 2026

Dealership has been like family. Been taking care of since 2015 and now Im 3 Mercedes Benz in now and service has been above board...very efficient and prompt with repairs or servic More

by bant3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego in Sales and Lionel in Service
Oct 03, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I truly appreciate your loyalty to Mercedes Benz of Albuquerque since 2015 and am thrilled to hear that you’ve had such a positive experience with us. It’s great to know that we have consistently provided you with efficient and prompt service for all your Mercedes-Benz needs. We look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 02, 2026

Muy agradecido con las personas que trabajan allí la verdad ya que pude obtener el carro que me gustó y a un precio aceptable More

by AILINRL 99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Jio, Trevor Skaggs, Javier Montes
Oct 02, 2026 -

Mercedes Benz of Albuquerque responded

¡Gracias por compartir tu experiencia, Ailin! Me alegra saber que encontraste el auto que te gustaba a un precio razonable en Mercedes Benz of Albuquerque. Agradezco tus amables palabras sobre nuestro trabajo. Esperamos verte de nuevo pronto. ¡Disfruta de tu nuevo vehículo! Atentamente, Michael Murchio Sales Manager mmurchio@mercedesabq.com

October 02, 2026

Javier was our service writer, he got us in and fixed right away! Great service, thank you Javier!! More

by roast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 02, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I'm happy to hear about your positive experience at Mercedes Benz of Albuquerque. It's great to know that Javier provided you with prompt and excellent service. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 01, 2026

I brought my 2002 SL500 in because the “check engine” light came on and I needed to drive 200 miles to Farmington that evening. What I was given was a “complete diagnosis” of everything the mechanic th More

by GLENN_HANF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was not given the name of the technician who presented his findings, Javier Montes
Oct 02, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for sharing your experience with us, Glenn. I appreciate your feedback regarding your visit to Mercedes Benz of Albuquerque. I understand your concerns about the diagnosis and the check engine light not being addressed as you expected. We strive to provide thorough and transparent service to all customers. If you would like to discuss this matter further, please feel free to reach out to me directly. Your satisfaction is important to me. Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

September 30, 2026

My mose recent experience was not as pleasant as it has been in the past which was highly disappointing. More

by gkefox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 01, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback. I appreciate you sharing your experience with us and understand that it did not meet your expectations this time. We strive to provide consistent quality service at Mercedes Benz of Albuquerque, and your insights are valuable in helping us improve. If you would like to discuss your experience further, please feel free to reach out to me directly. I hope to have the opportunity to serve you better in the future. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com