Mercedes Benz of Albuquerque

We were traveling. Friday afternoon and engine light comes on our motorhome. Called this dealership. They took us right in and put it on the computer. It was a sens Friday afternoon and engine light comes on our motorhome. Called this dealership. They took us right in and put it on the computer. It was a sensor. Since it was Friday late they could not order the part until Monday. On Tuesday we called the person who gave us his card. He did not answer. We left a message. He did not get back to us. 3 more calls to the dealership unanswered so we decided to taxi to the dealership. Our contact left for Utah to a mandatory Mercedes training. Ok. He could have told us that on Friday. He left all his customers with a secretary. She looked us up and sure enough the part was in2 hours ago. She sent the part right o we but the techs were out to lunch. So we waited. In their showroom lounge. She came out an hour later and told us the techs said it would be 5:00 before they would have it done. The part said it would take 2 hours. So we waited more. Finally at 3:00 they said it was done and brought it out. So we left and got back on the road to our vacation 4 days later. I we finally got to our campsite only to find that the hood was not even closed properly. But the engine light is off so we are thankful for that and the fact that they did get us back on the road. We just did not like the fact that we lost communication with them for 4 days. I’m not sure the techs would have even hit the part if we had not went to the dealership ourselves, which prompted them to get the part to the techs. I would go there again if we had to but make sure you keep tabs on them. More

So glad we could be squeezed in for service. Great dealership and service. Thank you. Great dealership and service. Thank you. More

"I had an exceptional experience with **Eric Garcia** at **Mercedes-Benz of Albuquerque**. Eric went above and beyond to make sure I found the exact financing I was looking for and worked diligently to meet **Mercedes-Benz of Albuquerque**. Eric went above and beyond to make sure I found the exact financing I was looking for and worked diligently to meet my needs. He made the entire process seamless and stress-free. Eric's attention to detail was amazing—not only did he follow up with me via email, but he also ensured my car was fully detailed before handing it over. The level of customer service at this dealership is unmatched—courteous, friendly, and never any pressure. If you're looking for a top-notch experience, I highly recommend Eric and the team at Mercedes-Benz of Albuquerque!" ⭐️⭐️⭐️⭐️⭐️ More

Nile in the service department provided me with excellent service recently while helping me with an emission inspection and price quotes for new tires. Great job. His patience and willingness to take that e service recently while helping me with an emission inspection and price quotes for new tires. Great job. His patience and willingness to take that extra step was very much appreciated. More

I recently had the pleasure of working with Christian at Mercedes-Benz of Albuquerque for my car service, and I couldn’t be more satisfied. Christian was professional, knowledgeable, and extremely helpful t Mercedes-Benz of Albuquerque for my car service, and I couldn’t be more satisfied. Christian was professional, knowledgeable, and extremely helpful throughout the entire process. He took the time to thoroughly explain the service my car needed and kept me updated with progress along the way. His friendly and approachable demeanor made the experience smooth and stress-free. I truly appreciated his attention to detail and commitment to ensuring everything was handled perfectly. I highly recommend Christian for anyone needing top-notch service! More

My review is for Porsche, not Mercedes Benz. Great service department, I trust Nile and he is always professional. Great service department, I trust Nile and he is always professional. More

Terry and Brandon were most courteous, professional and helpful. The amazing thing is there was no pressure from anyone. Have called or texted several times to both and gotten good answers to my helpful. The amazing thing is there was no pressure from anyone. Have called or texted several times to both and gotten good answers to my More

Christina was great with explaining everything that needed to be done to my S63 as well as the associated costs. He is also great to work with. Javier helped me out when I came by to check on my car needed to be done to my S63 as well as the associated costs. He is also great to work with. Javier helped me out when I came by to check on my car when Christian wasn't around even through he has moved on. Thank you! More

Gus was very friendly, and the service was very good. I was in and out in just under an hour. I was in and out in just under an hour. More

Fast and friendly service. Very happy with Mercedes Benz of Albuquerque and looking forward to the next appointment. Very happy with Mercedes Benz of Albuquerque and looking forward to the next appointment. More