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Mercedes Benz of Albuquerque

Albuquerque, NM

4.7
4,101 Reviews

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 4,101 reviews

October 15, 2026

Always great customer service. Thank you to Lionel, Javier, Leland, and Greg. Appreciate you all More

by KKNIGHT8113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel, Greg, and Dale, Javier Montes
Oct 15, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I’m thrilled to hear that you had a great experience with us at Mercedes Benz of Albuquerque. Lionel, Javier, Leland, and Greg will be happy to know you appreciate their efforts. We look forward to serving you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 15, 2026

Leland did an amazing job coordinating the repairs of my car. He was also great with communication and scheduling me a loaner vehicle. The entire process was really smooth and I am always impressed with his More

by THEALIISHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland , Anthony Jio, Trevor Skaggs
Oct 15, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for making our day with your review, Thea! I’m glad to hear that Leland provided excellent service in coordinating the repairs for your vehicle and that you appreciated his communication and scheduling efforts. At Mercedes Benz of Albuquerque, we strive for a smooth and professional experience for all our customers. We look forward to seeing you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 14, 2026

Service is always great and professional. Nile does a great job in insuring customers are happy. More

by S Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile
Oct 15, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I am delighted to hear that you had a great experience at Mercedes Benz of Albuquerque and that Nile made such a positive impact on your visit. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 11, 2026

Javier was awesome! We were traveling in our sprinter van from Arkansas and had an accident running over a tire tread in the road. He worked us in and got us on the ro More

by ABBYTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 12, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Abby! I’m thrilled to hear that Javier provided you with exceptional service during your visit to Mercedes Benz of Albuquerque, especially in such a challenging situation. We strive to keep you safe and on the road, and it’s great to know we met your needs. Safe travels, and we hope to see you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 09, 2026

Great service. We were on a trip to ABQ from our home in California when we got a Check Engine Light on our Sprinter. Javier was already super busy when we called b More

by RUBEN_MOOKERJEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Oct 09, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Ruben! I’m thrilled to hear about your positive experience with Javier and our service department at Mercedes Benz of Albuquerque. It’s great to know that we could assist you quickly and efficiently during your trip. I truly appreciate your recommendation, and we look forward to welcoming you back in the future! Safe travels! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 09, 2026

Dealership is great. The car washing needs a complete makeover. Very poor service and terrible wash. More

by DRGUTIERREZ@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 13, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback. I appreciate your kind words about the dealership, but I understand your concerns regarding the car wash service. At Mercedes Benz of Albuquerque, we strive to maintain high standards in all aspects of our service, and your comments will help us improve. Please feel free to reach out to us directly to share more details. We hope to provide you with a better experience in the future. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 09, 2026

I’m so happy to have my car back! I appreciate everyone’s help in getting the AC repaired. Thank you for the communication and for the thoughtful surprise at pickup. I love my Mercede More

by RHAIDARI86
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Gonzales, Tom Bohlman, Greg Goodman, Oscar
Oct 09, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I’m thrilled to hear that you’re happy with your car and that we could assist with your AC repair. We strive to provide excellent communication and service, and it’s great to know that you appreciated the thoughtful surprise. Looking forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 09, 2026

Service was quick and easy! Drop off was smooth, loaner was ready and my vehicle was ready when expected. More

by ELOY_SENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nial, Bryant
Oct 09, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Eloy! I’m thrilled to hear that your service experience at Mercedes Benz of Albuquerque was quick and easy. It's great to know that the drop-off process was smooth and that you were satisfied with your loaner vehicle. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 08, 2026

Communicated, worked efficiently, took care of the reason the vehicle was brought to the dealership. Ridiculous it costs over $100 to replace windshield wipers. More

by JABSTRACT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audi
Oct 08, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your feedback. I’m glad our team communicated well and efficiently addressed your vehicle's needs at Mercedes Benz of Albuquerque. I understand your concerns regarding the cost of windshield wipers and appreciate your perspective. We strive to provide the best service and value. We hope to see you again soon. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

October 07, 2026

The service was fantastic! Javier got us taken care of quicker than we could have hoped for and everything worked as expected. Thanks again! More

by JACKAWARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jio, Trevor Skaggs, Javier Montes
Oct 08, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review, Jack! I am happy to hear you had a fantastic experience at Mercedes Benz of Albuquerque. It's great to know that Javier was able to assist you quickly and effectively. We appreciate your kind words and look forward to serving you again! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com