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Mercedes Benz of Albuquerque

Albuquerque, NM

4.7
4,020 Reviews

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 4,020 reviews

July 31, 2026

We always have a great experience at Porsche. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional. More

by ANDISHEH.DADASHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile Reneker
Aug 01, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I am thrilled to hear that you consistently have a great experience with us at Mercedes Benz of Albuquerque, and I appreciate your kind words about Nile in our service department. We value your loyalty and look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 31, 2026

We always have a great experience at Porsche Albuquerque. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional. Thank you! More

by ANDISHEH.DADASHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile Reneker
Aug 01, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I appreciate your positive feedback about your experiences with Nile in our service department. At Mercedes Benz of Albuquerque, we strive to provide top-notch service and it's wonderful to hear that we met your expectations. We look forward to seeing you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 30, 2026

I was having issues with my AC and other things. Unfortunately, when I took it in to get checked out, none of the issues were present. Quite frustrating, to say the least. It was explained to me tha More

by tgawz54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Jul 31, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for sharing your experience with us. Our team understands how frustrating it can be when issues arise, and I appreciate your feedback regarding the AC and other features. It's great to hear that we could provide you with some guidance on the proper methods for using your vehicle. If you're still having trouble with the rear hatch, please reach out to me at Mercedes-Benz of Albuquerque, and we would be happy to assist you further. I value your satisfaction, and we look forward to helping you enjoy your vehicle to the fullest! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 30, 2026

Leland got me checked in for scheduled service at 7 a. m. whole appointment was efficient and smooth. Waiting area pleasant with good amenities. More

by DALENORDYKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Jul 30, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review, Dale! I’m glad to hear that your service appointment at Mercedes Benz of Albuquerque was efficient and smooth. It’s great to know you enjoyed our waiting area and amenities. We look forward to seeing you again for your next visit! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 30, 2026

I took my sprinter in for air leaking from both doors. It took them 2 1/2 weeks on the 2nd visit to get it done. The communication was terrible. They drove the van over 100 miles and took it between the s More

by INFO@ECPABQ.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Harris, Javier Montes
Jul 31, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for sharing your experience with us. I understand your frustration regarding the extended time and communication issues during your service visit for your Mercedes-BenzSprinter. Your feedback is valuable, and we are committed to improving our processes. I encourage you to reach out to me directly to discuss your concerns further. Thank you for choosing Mercedes Benz of Albuquerque, and we hope to have the opportunity to better serve you in the future. Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 30, 2026

We had an amazing experience at Audi! Detta made the entire car-buying process easy and stress-free by keeping us updated, answering all of our questions, and making sure we felt taken ca More

by RAISSAC25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Skaggs
Jul 30, 2026 -

Mercedes Benz of Albuquerque responded

Appreciate you taking the time to leave this great review, Raissac! I truly appreciate your kind words about your experience with us at Mercedes Benz of Albuquerque. I'm glad to hear that we made the car-buying process easy and stress-free for you. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

July 29, 2026

I was pleasantly surprised on the excellent service. We were traveling thru and Javier was very professional. We came in with out and appointment and were taken care of same day. That's service. Thanks. More

by PETEANDANNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The shuttle driver Steve was also very professional and courteous. , Javier Montes
Jul 29, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your review, Pete and Annette! I am glad you had an excellent experience at Mercedes Benz of Albuquerque, especially with Javier's professionalism. It’s great to know our team could assist you without an appointment. We hope to see you again on your travels! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 28, 2026

Kayla Anderson was a pleasure to work with this year, just like last year, She knows her job and keeps her customers informed of where we are in the process. More

by FRANKSTUR847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Anderson was the only person I spoke with, except for the young lady that helped me get into the proper lane. I did not catch her name but she was a very polite lady
Jul 29, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Frank! I’m happy to hear that you had such a positive experience with Kayla at Mercedes Benz of Albuquerque. It's great to know that she kept you informed throughout the process. I appreciate your loyalty and we look forward to assisting you again in the future! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

July 26, 2026

Setting up service appointment was easy and the repairs were completed in a timely manner. More

by NIZBY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Jul 26, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your positive feedback! I’m thrilled to hear that setting up your service appointment at Mercedes Benz of Albuquerque was easy and that your repairs were completed promptly. I appreciate your kind words, and we look forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

July 25, 2026

Great experience, no waiting, no extra charges. I appreciated the drop off while the service was being performed More

by MELVILLE.MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
Jul 25, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Melville! I’m thrilled to hear that you had a great experience at Mercedes Benz of Albuquerque. It's fantastic that you appreciated our efficient service and drop-off option. Looking forward to serving you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com