Mercedes Benz of Albuquerque

Javier is great to deal with, and Robert the technician is awesome! They are a a great group to work with. is awesome! They are a a great group to work with. More

The Service Department, particularly Fred, provided a wonderful experience. The check-in process was smooth and my car was ready when promised. Fred took the time to explain what was done in a very compr wonderful experience. The check-in process was smooth and my car was ready when promised. Fred took the time to explain what was done in a very comprehensive and understandable manner. I would suggest improvement in two areas: 1. A loaner vehicle was available for me to use as the service required that my vehicle would be in the shop the entire day. However, to my surprise, the loaner car was dirty both inside and outside. I would suggest that the same pride go into ensuring that loaner vehicles are clean. The trunk space was unusable as it was used more for storing vehicle accessories. 2. As part of the service, my vehicle was washed. The workmanship that went into that was poor, to say the least. The windows were smeared and there were water drops everywhere on the body of the vehicle. It would have been better to have declined the car wash! More

Leland is the Best! He makes everything so Easy and smooth to have my Wife's Mercedes serviced. Highly recommend Mercedes Benz of Albuquerques sales and service dept. He makes everything so Easy and smooth to have my Wife's Mercedes serviced. Highly recommend Mercedes Benz of Albuquerques sales and service dept. More

I had an appointment on Saturday early in the morning, and the repair was done in less than an hour. Customer service was also excellent. and the repair was done in less than an hour. Customer service was also excellent. More

Leeland is a friendly. The ML350 recall and transmission service were performed well. The GLE300d repair not so much well. The engine check light came back on again after I The ML350 recall and transmission service were performed well. The GLE300d repair not so much well. The engine check light came back on again after I left the dealership. I don’t understand why the “transmission fluid temperature sensor” code was not addressed or replaced while the transmission service was being performed. I hope I don’t have to pay for the labor again to get it fixed. I also don’t understand why the fuel filter was not replaced at a minimum (plus the fuel pump if necessary) to address the “low gas pressure” code. Very frustrating and disappointing, I live 3 hours away in Farmington. Hope Benz Albequerque will make it right for me. Thanks—Moncef 480-703-4379 More

I am very pleased with service department! They are amazing and go above and beyond what is expected! I thank them all and appreciate all that they do!! They are amazing and go above and beyond what is expected! I thank them all and appreciate all that they do!! More

Worked me in to install a new battery. I had my car back the same day all washed. Took me home, picked my up at doctor’s office and then gave me a loaner. I had my car back the same day all washed. Took me home, picked my up at doctor’s office and then gave me a loaner. More

MBA is a high end, customer focused dealership! Their desire is to make you a happy customer; which they have done for me three times, now. I highly recommend them if looking for a Mercedes, Porsch Their desire is to make you a happy customer; which they have done for me three times, now. I highly recommend them if looking for a Mercedes, Porsche or Audi. More

Mixed experience. Great reception and gave me a ride home. Nice people. As far as the actual service….let’s just say, I’m not impressed. Especially with how much I got Great reception and gave me a ride home. Nice people. As far as the actual service….let’s just say, I’m not impressed. Especially with how much I got charged. Came in for a B service. Also asked to check a few things and I had a tail light out. Well they didn’t even acknowledge the things I asked about and didn’t mess with the tail light either. They did however, refill my Def tank (for 72 dollars) and give me a new wiper blade (for 80 dollars). Both of which I was never asked about. How can they see I need def on the screen but not the 3 brake light errors they had to clear once they started it up? I am not impressed. Let alone now my horn doesn’t work at all. I was just gonna let it all lie and forget about it but yall keep hounding me for a review so now you got it. I am no happy with my service. I’m happy with the people but yall are lacking in several areas. I’m mainly upset about the Def refill costing 72 bucks when I can do it myself for 25 and the wiper blade. I didn’t even ask for that stuff. That’s shady no matter how you wanna try and look at it. What are you gonna do about my horn? I feel like yall should have caught that tail light too. Now I have to come back in and deal with all the transfers and all that again. Not really how I’d like to spend my free time. More

Fred Echaves in service department was very helpful, as he is consistently. This service dept. is always exceptional. he is consistently. This service dept. is always exceptional. More