Mercedes Benz of Albuquerque

The service team went through multiple diagnostic tests, resets, drives, and yet more before finally being able to resolve the issue. It took a while, but they were unfailingly courteous. Nile is a delight resets, drives, and yet more before finally being able to resolve the issue. It took a while, but they were unfailingly courteous. Nile is a delight to work with! More

I took my Audi in for service,I gave my extended warranty info, he stated it might be covered I was not informed about my vehicle i called several times. It took over a week, when I received my car it was s info, he stated it might be covered I was not informed about my vehicle i called several times. It took over a week, when I received my car it was so dirty in the inside When I received the video of the work performed my windows were down in my vehicle. Don’t plan on going back very disappointed More

I can say that Billy Wing went above and beyond in helping me with the Sprinter Van that I purchased. I had contacted 10 different MB dealerships in 4 states. Billy was the only person to that made a helping me with the Sprinter Van that I purchased. I had contacted 10 different MB dealerships in 4 states. Billy was the only person to that made a great effort in helping me find the van I was looking for. Thank you Billy. Tina J. Helped me with the delivery of the van and picked me up at the airport. Thank you Tina for stepping in for Billy when I arrived. The only reason I did not give this rating 5 stars is that I had to spend about an hour on my own figuring out what things work in the van and setting up everything. It would have been nice for someone to guide me through this process. Overall a good experience. I can say if I am to purchase another MB vehicle, I would consider Mercedes Benz of Albuquerque again. More

Great service and nice loaner cars. Niel is great. Fun cars. Nice facility. Thank you. Niel is great. Fun cars. Nice facility. Thank you. More

Freddy was able to work on my warranties and get me scheduled to have two services done together! He was very kind and helpful the entire time. scheduled to have two services done together! He was very kind and helpful the entire time. More

Javier, Sprinter Service Manager, went above and beyond in customer service. The service delay was not his fault but he made sure I was a satisfied client and will continue to return to this remarkable dea in customer service. The service delay was not his fault but he made sure I was a satisfied client and will continue to return to this remarkable dealership! Thank you so much, Javier and Greg. More

Wonderful service. Bad choice of purchase for a car. I think Audi sold me a lemon Bad choice of purchase for a car. I think Audi sold me a lemon More

Freddy was excellent to deal with. Not happy that we couldn’t save the tire the nail was in a bad place. Oh well, I guess I have to learn not to drive where there are nails on the road Not happy that we couldn’t save the tire the nail was in a bad place. Oh well, I guess I have to learn not to drive where there are nails on the road. More

Cristian provided excellent service! He was able to provide a loaner car which was very appreciated & helpful. He was able to provide a loaner car which was very appreciated & helpful. More

Excellent experience from the time I arrived until my new Q5 was delivered. David Sierra asked all the right questions to understand my needs and anticipate my questions. When I received the vehicle, Brandon Q5 was delivered. David Sierra asked all the right questions to understand my needs and anticipate my questions. When I received the vehicle, Brandon made it easy to understand all of the bells and whistles, of which there are many new ones since I purchased my last Audi in 2013. All of the staff made me feel like I was a special customer. More