Mercedes Benz of Albuquerque

I recently purchased a Mercedes GLE 450 from this dealership, and overall my experience was positive, though there were a few areas that could be improved. The sales experience started off very we dealership, and overall my experience was positive, though there were a few areas that could be improved. The sales experience started off very well. Diego was friendly, knowledgeable about the vehicles, and took the time to understand exactly what colors and features I wanted. He worked hard to locate the right vehicle and was never pushy. I especially appreciated being offered an extended weekend test drive, which gave me the confidence to make an informed decision. Diego's professionalism and product knowledge made the shopping process enjoyable. I also want to recognize Brandon, the delivery specialist. He was outstanding, extremely knowledgeable, friendly, and patient. He made us feel comfortable with the vehicle and took the time to explain its many features. His professionalism and enthusiasm helped make delivery day enjoyable. The two areas that detracted from an otherwise positive experience were the sales manager and the paperwork process. Although my interactions with the sales manager were brief, I found his demeanor somewhat off-putting. He was not particularly friendly, and a few comments came across as mildly insulting, which left a negative impression. Additionally, the time required to complete the purchase was frustrating. After agreeing to buy the vehicle, I scheduled an appointment specifically to sign the paperwork. I explained that I needed the process to be efficient and was assured it would take about an hour. Instead, I spent nearly three hours at the dealership. Better preparation and respect for customers' time would significantly improve the buying experience. To the dealership's credit, they acknowledged the delay and provided some complimentary merchandise as an apology, which I appreciated. While it did not change the inconvenience of the wait, it demonstrated an effort to make things right. Overall, I am very happy with the vehicle and grateful for the efforts of Diego and Brandon. Their customer service stood out and was the highlight of the experience. More

The dealership provided excellent customer service throughout my visit. The staff was professional, friendly, and attentive to my needs. The facility was clean, comfortable, and welcoming, which made throughout my visit. The staff was professional, friendly, and attentive to my needs. The facility was clean, comfortable, and welcoming, which made for a very positive experience. Overall, I was extremely satisfied with the level of service and would highly recommend this dealership. Tristan also did a great job of explaining all of my services and providing me updates throughout the day. More

We are extremely happy with the service we received from Mercedes of Albuquerque. Javier was able to get us in quick, figured out what the issue was and repaired!! Thank you!! Mercedes of Albuquerque. Javier was able to get us in quick, figured out what the issue was and repaired!! Thank you!! More

Servicing of my SL550 went extremely well. Kayla Anderson is an excellent and courteous service advisor. Kayla Anderson is an excellent and courteous service advisor. More

Javier Montes has been superb to work with. He was instrumental in identifying a low idle problem (resulting in our engine going into limp mode) as a result of a second alternator installed by He was instrumental in identifying a low idle problem (resulting in our engine going into limp mode) as a result of a second alternator installed by the outfitter. He correctly identified the issue and documented it as common to a number of R.V. manufacturers. We were able to convince our manufacturer that this was a problem so they could not only fix our motorhome, but change their production line to eliminate the problem from future units. We are VERY pleased with the services we have been provided More

Kayla provided great service advisement and made the experience smooth! Her follow up and communication throughout the process was also amazing! experience smooth! Her follow up and communication throughout the process was also amazing! More

Fred is always helpful, precise, knowledgeable. And on time. No need for other charaterizatis. Regards. And on time. No need for other charaterizatis. Regards. More

As usual they all went above and beyond. Thanks for your time and energy to help me choose the best car for myself Thanks for your time and energy to help me choose the best car for myself More

Service staff is always friendly and knowledgeable! I’ve always been really impressed with every interaction. I’ve always been really impressed with every interaction. More