Mercedes Benz of Albuquerque

My wife and I had a very positive experience at MB ABQ trading in and purchasing a brand new car with Elias Martinez. Everyone at the dealership made the process smooth and professional. No hard sell. Wou trading in and purchasing a brand new car with Elias Martinez. Everyone at the dealership made the process smooth and professional. No hard sell. Would highly recommend the dealer and our salesman. More

The dealership delivers on its commitments for service in an efficient and timely manner. We live out of town from the dealership so keeping their commitments on service timeliness and efficiency is importan an efficient and timely manner. We live out of town from the dealership so keeping their commitments on service timeliness and efficiency is important and critical to us. More

The group is very professional! They did a great job servicing our Porsche and kept us informed on the process. We really appreciate the video that was sent detailing the maintenanc They did a great job servicing our Porsche and kept us informed on the process. We really appreciate the video that was sent detailing the maintenance that was done. Top notch organization! More

As a small business owner here in Albuquerque, I decided to treat myself to my first luxury vehicle purchase. While I absolutely love the vehicle itself, the experience of buying it from Mercedes-Benz of Al to treat myself to my first luxury vehicle purchase. While I absolutely love the vehicle itself, the experience of buying it from Mercedes-Benz of Albuquerque was far from a luxury experience. In fact, it was an exhausting, deeply unrefined exercise in dealing with a profound lack of professionalism and maturity. The substandard service began immediately with my initial text communications with Jazmine. Despite knowing exactly when I would arrive, she left me waiting outside, only to finally emerge and pass me off to Diego. What followed was abysmal. Jazmine had previously implied I would receive a great deal if I loved the car; instead, Diego offered absolutely zero discounts, attempting to substitute actual value with empty promises of paint touch-ups, detailing, a vehicle wash, and window tinting. After a draining afternoon of these tactics, I decided to move forward. Though I initially intended to pay in full with cash, I chose instead to leave a substantial deposit and finance a small remainder. The true breakdown in ethics and professionalism happened the following day. Diego and Jazmine delivered the vehicle to my home completely unwashed, missing its second key fob, and entirely devoid of State registration tags—rendering a luxury vehicle legally undriveable. To make matters worse, there were an additional 30 unaccounted-for miles on the odometer from the night before. When confronted, Jazmine had the audacity to claim they had simply "driven through puddles" on the way over. The dealership is exactly 7.5 miles from my home, not 30. It doesn't take a mathematician to realize someone took my property on a 22-mile joyride. Faced with a sales manager (Mr. Trujillo) and a finance manager who were clearly playing games in my face, I immediately canceled my wire transfer. My new vehicle sat stranded in my garage for an entire week. Even escalating the matter to the principal owner—whose kind television persona does not match the lack of action I received—yielded no real rectification. I ultimately walked away with a $2,000 discount, which was a paltry consolation prize for the sheer stress and disrespect I endured. I cannot in good conscience recommend Mercedes-Benz of Albuquerque. Their communication is sketchy, their execution is juvenile, and the entire operation lacks the sophistication and basic customer care of the CarMax down the block. That alone says it all. More

Excellent service, timely and friendly with excellent communication. They did an excellent job coordinating with Audi for warranty service on an intermittent issue that was hard to replicate. communication. They did an excellent job coordinating with Audi for warranty service on an intermittent issue that was hard to replicate. More

I had an outstanding experience with Audi Albuquerque, and the biggest reason was Freddy Chavez. My 2019 Audi S5 ended up at the dealership after a pothole incident during a cross-country move caused s and the biggest reason was Freddy Chavez. My 2019 Audi S5 ended up at the dealership after a pothole incident during a cross-country move caused significant wheel damage. I was already living in Reno by the time much of the repair and insurance process was unfolding, which made the situation far more complicated than a normal service visit. Freddy was exceptional throughout the entire process. What stood out most was his responsiveness. He consistently answered my calls and messages, kept me informed, and made himself available when I needed clarification or an update. I never felt like I had to chase him down or wonder what was happening with my car. That level of communication made an enormous difference, especially while I was trying to manage the repair from another state. Freddy also did much more than simply communicate. He coordinated the repair process, worked with the insurance company and appraisal process, provided the necessary photographs and documentation, and helped make sure the damage was properly evaluated. When questions came up about the front and rear wheels, he stayed involved and helped move the process forward so that both damaged wheels were ultimately addressed correctly. Throughout all of this, Freddy was professional, patient, calm, and genuinely helpful. He understood that this was not just a routine repair for me — I was dealing with a damaged car hundreds of miles away during a major move — and he treated the situation with the urgency and attention it deserved. The car was ultimately repaired properly, including replacement of both damaged wheels, a new tire, alignment, and final inspection. I had complete confidence that Freddy was looking out for the car and making sure the repair was handled correctly. Audi Albuquerque provided excellent service, but Freddy Chavez was the person who made the experience truly exceptional. He is exactly the kind of service advisor you hope More

My husband and I purchased a car from your dealership, excited that it would be his first Porsche. We bought a CPO Porsche with only 400 miles on it and traveled all the way from Austin, Texas, to pick it excited that it would be his first Porsche. We bought a CPO Porsche with only 400 miles on it and traveled all the way from Austin, Texas, to pick it up. To our surprise, we discovered several issues that had not been disclosed to us before making the trip. We pointed out some of them at the dealership and decided to overlook them simply because we had already traveled so far and didn’t want the trip to be for nothing. However, when we took the car in for a ceramic coating and paint correction, we discovered even more issues. The washing and polishing done by your dealership had been very poorly executed, with visible polishing marks throughout the paint. During the paint correction process, we also discovered that the windows were severely scratched on both sides, as if they had been damaged by a PDR tool used to remove dents. This has been a very disappointing experience, especially considering that we purchased a Certified Pre-Owned Porsche with such low mileage and expected a much higher standard of quality and transparency. More

Kayla was excellent at coordinating all repairs. The dealership was welcoming and professional. My car was serviced with amazing Carrie and a timely manner . I couldn’t ask for more ! The dealership was welcoming and professional. My car was serviced with amazing Carrie and a timely manner . I couldn’t ask for more ! More

Nile was very helpful with getting the car checked in and answering my questions. He made it an easy day! Hailey was efficient in checking me out with a jacket and hat purchase despite a malfunctioning card answering my questions. He made it an easy day! Hailey was efficient in checking me out with a jacket and hat purchase despite a malfunctioning card reader. More

Excellent service. I tried to submit this earlier, trying to duplicate to ensure this is submitted. Everyone was very professional and nice. Nile (Service Advisor) d I tried to submit this earlier, trying to duplicate to ensure this is submitted. Everyone was very professional and nice. Nile (Service Advisor) does his job so well, dealing with many customers simultaneously. Your dealership is lucky to have him. The team clearly works well together. I am very pleased with service provided. More