Mercedes-Benz at Long of Chattanooga - Service Center

Great customer service friendly to talk with quickly gave me updates on my car I would definitely recommend this company me updates on my car I would definitely recommend this company More

the service department service was outstanding, easy to deal with and a pleasure to work with. deal with and a pleasure to work with. More

I had my s class serviced at long . Service advisor Trevor took very good care of me . He answered all my question and gave me a loaner car right away . I only had to wait a few mins fo Service advisor Trevor took very good care of me . He answered all my question and gave me a loaner car right away . I only had to wait a few mins for the car .i am very pleased and satisfied with my service experience.. More

Everyone was so nice and accommodating when our carwas serviced. We will return for service again. serviced. We will return for service again. More

I really enjoyed working with Sev, he was able to help with my concerns his service was excellent and he made my shopping experience a great one. I highly recommend Sev. with my concerns his service was excellent and he made my shopping experience a great one. I highly recommend Sev. More

Was able to drop off car for service on Saturday morning. It took approximately 15 minutes for the service to be completed. So easy and didn't waste 1/2 day on a beautiful Saturday waiting for car. It took approximately 15 minutes for the service to be completed. So easy and didn't waste 1/2 day on a beautiful Saturday waiting for car. More

My mother, a senior citizen whose English is poor, purchased a new 2018 Hyundai Elantra from Long of Chattanooga. On February 2nd, 2022, the same dealership performed an oil change on her vehicle. purchased a new 2018 Hyundai Elantra from Long of Chattanooga. On February 2nd, 2022, the same dealership performed an oil change on her vehicle. On February 26th, She noticed there was some oil stain on her parking spot. When she opened the hood, she saw oil splashed all over the components since the mechanic forgot to put the oil cap back on after the oil change. She had to add more than 3 quarts of oil to bring the level back to normal, which demonstrates more than 2/3 of the oil was lost. Such an incident could be extremely detrimental to the engine and other components. We want to discuss with the dealership how to move forward and clean up the mess under the hood. On Feb. 28th, we reached out to the dealership and left the inquiry on its website. Without getting any response, we called the dealership on March 4th and was told Mr. John Rose is the person of contact. We left him a voice mail and Emailed him the details, images of the incident, and receipts of the oil change. Without any responses from the dealership, we kept calling on 8th, 11th and left voicemails without any success. On March 18th, we talked to the general manager of the Long of the Chattanooga and was told John Rose will contact us the following Monday. After another week of silence, we called again and finally reached John Rose on April 1st. We were told he needs to retrieve the files and will call us back in a few minutes. After waiting for an hour, we called back and was told he already left home for the day. After leaving him yet another voicemail, we have not heard anything since then. We are very disappointed by the dealership’s behavior, it’s not that they disagree with us on how to resolve the issue, they are simply ignoring us and tried to just bury it with our exhaustion. Their strategy is to kill the issue before we are even at the stage of discussing a path forward. Minimal effort on their side while maximizing our exhaustion. In the meantime, all the belts, seals and electronics cases are soaked in oil and the oil burns on the engine exhaust to cake up carbons. More

Dan my service tech was attentive professional recommended extra service I appreciated it , he made sure I had everything I needed to taste care of my very expensive 450 GLS ,. When u down that a recommended extra service I appreciated it , he made sure I had everything I needed to taste care of my very expensive 450 GLS ,. When u down that amount of money in a suv you need others to help you care for it , almost like a Dr for you and your car . More

I was very satisfied with every aspect of the repair process. The work was done in less time in the original estimate. process. The work was done in less time in the original estimate. More

They were very polite. They understood what I needed done. They communicated well. They loaner car was clean and it was very helpful to have it. They understood what I needed done. They communicated well. They loaner car was clean and it was very helpful to have it. More