Mercedes-Benz at Long of Chattanooga - Service Center

Top of the line service Everything from beginning to end was handled without any complaints. I arrived prior to my scheduled appointment my service advisor was out to lunch; Everything from beginning to end was handled without any complaints. I arrived prior to my scheduled appointment my service advisor was out to lunch; the service manager stepped right got me a loaner and got me on my way. Once my service advisor David Rhea returned he gave me a call letting me know everything would be handled and if I had any additional questions or concerns. My car was there for approximately a week, David kept me up to date with everything that was going on, and he didn’t miss a beat. Absolutely no complaints from me, I would highly recommend this Mercedes-Benz dealership to anyone. More

Great experience Mary Beth was excellent at scheduling our service and then rescheduling our service as something came up that we couldn't make the original appointmen Mary Beth was excellent at scheduling our service and then rescheduling our service as something came up that we couldn't make the original appointment. All the staff was courteous, friendly and professional. It's by far one of the easiest, trouble free, experiences we've ever had with a car service place. More

Good service visit. Service was quick and Drew was great. Service was quick and Drew very personable. Car wash was average (black is a tough color and leaves spots if not dried). Also, tire shine was no Service was quick and Drew very personable. Car wash was average (black is a tough color and leaves spots if not dried). Also, tire shine was not added. More

Best in Chattanooga Always a pleasant environment and top notch customer service. My service attendant was Mary Beth and she made sure from the time I walked in to when Always a pleasant environment and top notch customer service. My service attendant was Mary Beth and she made sure from the time I walked in to when I left that I was taken care of and the staff was attentive as well. Very satisfied with the Service Dept. More

MV Service Great service and very accommodating.New to area and they took great care of me and my vehicle! Thanks, Drew for all the help finding stores in the a Great service and very accommodating.New to area and they took great care of me and my vehicle! Thanks, Drew for all the help finding stores in the area as well as servicing my MB. More

Excellent service visit Service on my C-class turbo coupe was awesome. Staff was Very professional and concerned . Will definitely return to have my mercedes serviced. Drew Service on my C-class turbo coupe was awesome. Staff was Very professional and concerned . Will definitely return to have my mercedes serviced. Drew went above and beyond when dealing with extended warranty company. More

great customer service. josh was a great help to me. I went into the dealership to have work done my regular mechanic could not do. I was surprised at the time frame the work got completed in. I went into the dealership to have work done my regular mechanic could not do. I was surprised at the time frame the work got completed in. More

Best experience with a service department I have ever had. Even though I do not own a Mercedes they were very professional and willing to help me when I needed a tire. They do not keep the size that I need in Even though I do not own a Mercedes they were very professional and willing to help me when I needed a tire. They do not keep the size that I need in Stock so they ordered one for me. In less than an hour and ahalf the tire arrived and it was put on my car. From the parts manager to the service advisor all the way down to the technician that worked on my car. Thank you. You are the best. More

Navigation System Assistance I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service advi I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service adviser, David Rhea, I contacted Derrick Walters, product specialist, at Long Mercedes-Benz in Chattanooga, TN. by telephone. He took the trouble to go to their used car display area, find a 2014 E350,and then make a video of how to properly activate the Sirius Traffic service from within an identical car. The video was then posted on U-Tube so I could view it. Seeing the video enabled me to solve my own problem without having to visit the dealership. This service was far in excess of anything that would normally be expected. More

Oil Change & A/C Service David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Tha David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Thanks Long of Hyundai, David and Chris! You're kindness and remembering me goes a long way! More