Mercedes-Benz Of West Chester

Salesmanship at it's Best! The rating of excellence was given because of the customer focused service we received from Mr. Dereje Kiffle. I am 60 years old and have for the pas The rating of excellence was given because of the customer focused service we received from Mr. Dereje Kiffle. I am 60 years old and have for the past twenty years purchased my automobiles from True Car, Car Guru and Carfax. Boy, how wrong I have been! Immediately, after we parked our car, Mr. Dereje Kiffle greeted us and introduced himself to me and my wife. We were impressed by his whole professional demeanor. He was professional, personable, customer focused, and demonstrated a lot knowledge about the various Mercedes car models. My wife did not know which model of car she wanted to buy. Dereje was very patient and walked my wife through several models and talked right at her level so she could understand the mechanics of each car. When it was all said and done, she selected a 2014 ML350. We received excellent salesmanship on the part of Dereje. More importantly, when we were in doubt about the purchase, he further comforted and calmed our fears. Dereje convinced us he and the MERCEDES-BENZ OF WEST CHESTER team cared and would support us after the sale of the car. He made the whole process of purchasing a car simple, easy and fun. I will always return to MERCEDES-BENZ OF WEST CHESTER to buy a car only because of him. I work at the Wright Patterson Air Force Base, Ohio and will surely tell all my DOD organization workforce, family and friends about him and the excellent service we received when purchasing our new car. Dereje is a great asset and credit to himself and the MERCEDES-BENZ OF WEST CHESTER. Mr. Dereje Kiffle please keep up the excellent work! We will be back! More

Purchasing my 2013 Cadillac ATS This was a great car purchasing experience. Very professional and efficient. Seemed to genuinely care that the process was in the best interest of th This was a great car purchasing experience. Very professional and efficient. Seemed to genuinely care that the process was in the best interest of the consumer. More

BEST CHOICE The minute I pulled into the lot, I was greated with a smile. I never thought I would be driving a Mercedes-Benz but Chip Jurgens and his team of co-w The minute I pulled into the lot, I was greated with a smile. I never thought I would be driving a Mercedes-Benz but Chip Jurgens and his team of co-worker's made it happen. They put in the hours it took to look, test drive, and get approved. Everyone was helpful and friendly, not just the salesperson I was working with. More

Amazing I would recommend this dealership to everyone. Very professional, nice, They took time to answer questions.It didn't take long to pick car and do pap I would recommend this dealership to everyone. Very professional, nice, They took time to answer questions.It didn't take long to pick car and do paper work and I was on my way. They understand your time is as important to you as to them. If you need a car this is the place. More

Great people to buy a car from.. not like a regular dealersh this was our second trip in a month to this dealership. The first time around we weren't able to get to an agreement on price on a different vehicle this was our second trip in a month to this dealership. The first time around we weren't able to get to an agreement on price on a different vehicle but they made sure we walked out with a Mercedes this time. From the moment we walked in, we were greeted by one of the General managers/ partners who briefly walked us to the car of our liking and introduced us to one of their sales persons. The sales associate was extremely helpful and very knowledgable about all aspects of the car and made sure all of our questions were answered. Turns out it was her first sale as well. During the whole process the managing partner come out to check on us twice which obviously made us feel great. Most importantly their Finance department was a breeze. no long questions no overpriced sales pitches for services not necessary and no hidden charges. It was a joy purchasing a new vehicle from the West Chester Mercedes Benz. Thank you Belenda, and Kayla for making this an extremely simple and enjoyable experience. More

GLC 300 purchase Andreas was excellent. I would send my friends and family to him directly if they were in the market for a Mercedes. He was so knowledgable about the Andreas was excellent. I would send my friends and family to him directly if they were in the market for a Mercedes. He was so knowledgable about the cars. Answered all of my questions and made sure I was absolutely comfortable with the car that I I purchased. Thank you so much. I love it !! More

Repeat and return customer We were very happy with our first experience with the dealership just one year ago. So happy we returned for another car less than a year later. Altho We were very happy with our first experience with the dealership just one year ago. So happy we returned for another car less than a year later. Although things did not go initially as planned, we walk out with a new car, and we are now the happy owners of two Mercedes. We would welcome the opportunity to speak in detail tour situation. We look forward to seeing you in future purchases. Shawn and Charlene Yruss More

car purchase Purchased a car from Andreas. He did a great job. Friendly,nice answered all my questions. I would recommend Andreas for sure. He wants to support you Purchased a car from Andreas. He did a great job. Friendly,nice answered all my questions. I would recommend Andreas for sure. He wants to support you and make sure that your taken care of. His team was nice and supportive as well. Great team. More

Enjoying my Mercedes The salesperson Ricky Williams along with the sales manager finance manager we're very helpful professional, would definitely consider doing business The salesperson Ricky Williams along with the sales manager finance manager we're very helpful professional, would definitely consider doing business there in the future More

Exceptional people plus exceptional SUV equals 4 stars! I truly enjoyed my experience at Mercedes Benz of West Chester! Andreas Burkert, a member of the sales team, found the vehicle I was looking for and p I truly enjoyed my experience at Mercedes Benz of West Chester! Andreas Burkert, a member of the sales team, found the vehicle I was looking for and provided me all the information I needed to make a informed, confident decision to purchase. Thanks to all the staff and management there for making me feel comfortable and helping me in any way. I would highly recommend MB of West Chester to all of my colleagues! More