Mercedes-Benz Of West Chester

What An Experience Making a purchase such as a vehicle, is a huge investment. I say investment, because it is typically the second most expensive item we buy in our life Making a purchase such as a vehicle, is a huge investment. I say investment, because it is typically the second most expensive item we buy in our life, besides our homes. Mercedes Benz of West Chester was without a doubt the best experience I have ever had purchasing a new vehicle. Mr. Williams and Mr. Johnson, were the most professional folks I have ever worked with. I personally work for a Fortune 25 company and honestly, we could take some pointers from them, on how a customer should be treated. From the mannerisms to the kindness in their hearts through their actions, you knew they were sincere. Our asks were not long, but they found the exact car we wanted, and did not pressure us into buying something on the lot. They let us sleep on it, just to be sure it was what we wanted. Not to mention the only reason we had visited, was due to a hand written letter, Mr. Williams had sent us about our current Mercedes. My wife had considered going from Mercedes to Audi, but after our experience at Mercedes Benz of West Chester, I can honestly say we will buy from them for life, due to this experience. I hope the folks who sit on the board at this dealership read this and understand what these two are doing for your business, and your brand. Without these 2 outstanding gentlemen running your business, I can assure you, there would be an Audi sitting in our driveway. Because of them we are proud owners of a 2017 Mercedes Benz. They are true assets to your company, and they should be recognized for their performance. I come from a company of sales and numbers myself, but there is more to a business than just the monthly results. It is your customer satisfaction scores, and I am giving tens all across the board. Understand what they are doing, and keep doing it. What they are doing, is the right thing. I personally shared this experience in my Monday Morning Sales Meeting with my staff. You can’t get up every day and do the right thing, and it not happen. Keep up the great work Mr. Williams, and Mr. Johnson. More

Chipped paint Cover up Took my MB in to have work done... First I felt like they felt they were better than me... Only one lady made me feel welcomed. My truck isn't new it Took my MB in to have work done... First I felt like they felt they were better than me... Only one lady made me feel welcomed. My truck isn't new it had marks on it... But I know how and where every mark came from.. Yet it's dings and red paint on my driver door that wasn't there before I left my truck n they're care. Make sure you get close up pictures of your vehicle and do a walk around with them before if decide to leave your vehicle in they're care. More

EXCEPTIONAL! Best customer service I have seen in a very long time! Alex and the good people at Mercedes-Benz of West Chester made me feel like they were there jus Best customer service I have seen in a very long time! Alex and the good people at Mercedes-Benz of West Chester made me feel like they were there just to make sure I was happy with the whole experience. My family & I will be returning as our needs change. More

Return Customer We returned to West Chester Mercedes to Lease another vehicle because of the great experience we have had with Mercedes Benz and also specifically the We returned to West Chester Mercedes to Lease another vehicle because of the great experience we have had with Mercedes Benz and also specifically the wonderful service we've had with Service Department in West Chester! All of the staff/employees are always kind and welcoming at the West Chester Dealership! More

Car buying experience the way it should be I can remember when you wore a suit to fly, going out to dinner was special and a car purchase was a major event. The staff at Mercedes Benz of West I can remember when you wore a suit to fly, going out to dinner was special and a car purchase was a major event. The staff at Mercedes Benz of West Chester certainly have retained the "class" associated with buying a fine automobile. Our sales associate, Curt Russell, was extremely knowledge about model we were considering even though it was a new introduction for 2017. He was interested in our wants and needs and even helped us build an ideal car on the computer. The Managing Director made a point of introducing himself and saying hi at each visit and the support staff could not have been more courteous and helpful. Kurt was able to find a car that meet our requirements and had it shipped to the West Chester location quickly. Price discussion was professional and fair. I felt both parties were working toward a win-win result. Our experience with Service to date has been excellent. My wife and I could not have been more pleased with the experience and the car. Purchasing a Mercedes is special and Mercedes of West Chester made it so. More

Fantastic! All I have to say is: Professional Customer Service. Alex was fantastic, explained the process of owning my C300. Explained every part of the car. All I have to say is: Professional Customer Service. Alex was fantastic, explained the process of owning my C300. Explained every part of the car. More

Jack Craft 350 GLE Curt Russell did a great job of talking to us without driving us toward a specific solution. He was very knowledgable about the different changes tha Curt Russell did a great job of talking to us without driving us toward a specific solution. He was very knowledgable about the different changes that MB had made in their models related to the crossover makes that MB currently has. This was my wife and I's first experience with MB and although we have had Lexus and been into other dealerships looking for a luxury crossover vehicle that met our needs. Curt did a great job with us. More

Pleasant Buying Experience It was a pleasure dealing with Mercedes Benz of West Chester. Andrew Gomez was very nice. I was impressed with the staff, the facilities and the ent It was a pleasure dealing with Mercedes Benz of West Chester. Andrew Gomez was very nice. I was impressed with the staff, the facilities and the entire operation. More

Perfect experience! They are great! They gave us the best services, and helped us a lot. Whatever before or after purchasing the car. I will tell my friends to buy car in They are great! They gave us the best services, and helped us a lot. Whatever before or after purchasing the car. I will tell my friends to buy car in there. More

First but not last Mercedes-Benz purchase We had been looking for a newer car for me and had never considered a Mercedes-Benz. My husband continually drove past the West Chester dealership and We had been looking for a newer car for me and had never considered a Mercedes-Benz. My husband continually drove past the West Chester dealership and was drawn to one of the used vehicles on the lot. He finally stopped to take a look and that is when he met Rick Williams. Later that afternoon I reluctantly came to see the car and to meet Rick Williams. Once I saw the car I loved it and everyone at the dealership especially Rick made us feel comfortable and welcome. I was not planning on leaving with a new car but the experience and the car changed my mind. More