Mercedes-Benz Of West Chester

Truly Outstanding Customer Service! We had previously ordered/purchased an ML350 BLUETEC from Mercedes Benz of West Chester (Stan Christensen was our previous representative) and althoug We had previously ordered/purchased an ML350 BLUETEC from Mercedes Benz of West Chester (Stan Christensen was our previous representative) and although we live in Dayton, we returned to West Chester to look for another vehicle. Patrick McClellan was very professional and knowledgeable about the newly released 2015 C-300 models. The 2015 was beautiful, but I needed to have a vehicle with similar features to our ML-350. We discovered a 2014 C-300 and unfortunately the car I wanted sold before I could finalize the purchase. I was very sad. We really wanted this car as I had a stroke several months ago and this particular was very similar to our ML, which made me feel more comfortable driving it. Patrick called to inform us about the car being sold, but not to worry. He and Chris Johnson immediately went to work trying to find a similar one which would meet my needs. They located a CPO in the color I wanted and with the features I had requested. The happy ending to this story... within less than 38 hours we were driving our CPO C-300 back to Dayton. Truly Outstanding Customer Service! Another example of why we continue to make the drive from Dayton. More

First Time MB Owner I worked with John Moore. It was a simple hassle free purchasing experience. I spent a combined total of an hour and a half in the dealership during I worked with John Moore. It was a simple hassle free purchasing experience. I spent a combined total of an hour and a half in the dealership during my purchasing experience from test drive to papers signed and keys in hand. John did almost the entire deal via phone and email for me, which was ideal for my busy schedule. As a small business owner of two business's I would highly recommend Mercedes Benz of West Chester to any of my clients/customers for a hassle free and accommodating car buying experience. More

Made my year! What an experience! Mercedes Benz Of West Chester is not just any dealership, they care about the customer and their experience in their potential new What an experience! Mercedes Benz Of West Chester is not just any dealership, they care about the customer and their experience in their potential new vehicle. I went in with my research, reviews, and experience from other Mercedes owners and I was prepared to hear every line in the book but not from Charlie. He knows his vehicles and was truly informational. If he didn't have an answer to my question, he is determine to look it up so I was better prepare to make my decision. Talk about dedication, he stayed after hours to make sure he showed me every features of the car and made sure all of my questions were answered. For Charlie, its not a salesman to customer relation, its felt like a buddy to buddy relation which help me feel comfortable in make my overall decision. He very professional and makes himself available even on his days off. I will definitely recommend Charlie to others Mercedes-Benz customers. More

New C300 Lease My salesperson was Milton Hughes and it was a pleasure working with him and was very knowledgeable. Milton went above and beyond for my first MB leas My salesperson was Milton Hughes and it was a pleasure working with him and was very knowledgeable. Milton went above and beyond for my first MB lease! I look forward to recommending Milton and this dealership to all of my family and friends. More

Great Place! Wonderful customer service, overall great experience. This is our 2nd purchase from this location in the last year. We also referred one of our friend Wonderful customer service, overall great experience. This is our 2nd purchase from this location in the last year. We also referred one of our friends there and they also bought a new vehicle. More

Top Notch Customer Service! My husband and I recently purchased a 2015 C300 from MB of West Chester. My husband called to set up an appointment and when we arrived, Milton Hughe My husband and I recently purchased a 2015 C300 from MB of West Chester. My husband called to set up an appointment and when we arrived, Milton Hughes greeted us and gave us his undivided attention during the entire process. He is so professional and by far the best salesman we have met. He was not overbearing but confident in the car and the Mercedes experience. (My kids even loved him-he talked with both of them and let them pick out snacks!). We never felt pressure to buy. He took his time to show us every feature of the car and made sure all of our questions were answered. He even came out to the house twice to program the garage door opener in the car. We had issues with our opener and he took the time to resolve it and to follow up after. We will definitely recommend Milton to others and will buy our next Mercedes-Benz from him! Kim Sellers More

A Great Shopping Experience at Mercedes-Benz West Chester Our experience with the Mercedes-Benz of West Chester team was excellent. It was a very relaxing and friendly experience. Charley Banks, the salesma Our experience with the Mercedes-Benz of West Chester team was excellent. It was a very relaxing and friendly experience. Charley Banks, the salesman that worked with us, was very nice and professional. He was most helpful and knowledgeable. We appreciate all he did for us, and would love to work with him again. And we would gladly recommend Charley and the dealership to all our friends and family. More

Good Things from MB West Chester I recently purchased a used ML350 Bluetec and I could not be happier. I had been searching for a car for quiet some time at multiple dealerships and I recently purchased a used ML350 Bluetec and I could not be happier. I had been searching for a car for quiet some time at multiple dealerships and finally found luck at Mercedes Benz of West Chester. I had a wonderful experience from beginning to end thanks to Patrick McClellan and the rest of the caring employees. This is my first car purchase and I feel completely confident with my decision. I look forward to working with Mercedes Benz of West Chester again in the future. More

Didn't plan to buy - but the whole process changed our mind We were on our way to a different brand dealership to finalize a deal on a new car. We saw the ads for lease specials on the 2014 C-class so I figure We were on our way to a different brand dealership to finalize a deal on a new car. We saw the ads for lease specials on the 2014 C-class so I figured we should at least stop in and see what was going on. As we walk into the showroom, my wife walked past a car and asked the salesman (Patrick McClellan) "hmmmm, which car is that"? Within days of test drives and research, we ended up with the CLA250. The entire process from beginning to end was hassle-free...and I absolutely hate car shopping. Chris Johnson also proved an invaluable resource as we asked our many questions. They treated us with honesty and respect in a great environment. We will certainly recommend West Chester Mercedes-Benz to anyone who is looking for a luxury car. It's not your typical car buying experience. More

Mercedes Benz of West Chester When I find a car I like that is dependable I tend to keep it awhile. Shopping for a new car can sometimes be a frustrating and confusing experience, When I find a car I like that is dependable I tend to keep it awhile. Shopping for a new car can sometimes be a frustrating and confusing experience, but my experience with Mercedes Benz of West Chester and Ron Zullo made it seamless and enjoyable. My previous car was also a Mercedes so I was familiar and very satisfied with the brand. This dealership is new to me and is very convenient to where I live. The facility is large, clean and friendly with easy access. I am looking forward to working with the people at Mercedes Benz of Westchester. More