Mercedes-Benz Of Tacoma

Great Customber Service I give my experience a ten, Jason, because I have had great customer service with Tacoma. Thank you Jason and Chris Lee at Mercedes-Benz, Fife. I give my experience a ten, Jason, because I have had great customer service with Tacoma. Thank you Jason and Chris Lee at Mercedes-Benz, Fife. More

Oscar Cerna is #1 As usual I had a streamlined and efficient visit at Mercedes-Benz of Tacoma. Oscar Cerna is a great service adviser and I appreciate his professional As usual I had a streamlined and efficient visit at Mercedes-Benz of Tacoma. Oscar Cerna is a great service adviser and I appreciate his professionalism and efficiency. More

This is a great dealer! Mercedes-Benz of Tacoma is awesome! From the moment we arrived to a friendly greeting, to meeting our sales rep Justin, the test drive and the final Mercedes-Benz of Tacoma is awesome! From the moment we arrived to a friendly greeting, to meeting our sales rep Justin, the test drive and the final sale, they made the process simple and first class! More

In and out without any problems I gave my experience a ten because I have had several experiences with dealers across the country and the Tacoma shop has shown that it is professiona I gave my experience a ten because I have had several experiences with dealers across the country and the Tacoma shop has shown that it is professional, efficient, and as through as the best of them. My only complaint is the snacks that are available to customers are lacking. This is the only dealership that I have to that makes you pay for a sandwich (and I have been coast to coast four times). More

Mercedes of fife is great! We had our sprinter serviced. Great communication, friendly, respectful, really enjoyed everything about it except the bill, haha, ok I knew I would g We had our sprinter serviced. Great communication, friendly, respectful, really enjoyed everything about it except the bill, haha, ok I knew I would get the bill. :) More

Very professional team and the Dealer is clean all the people working in this facility is very nice and very professional..when a go there always I have surprised the w team and the Dealer is clean all the people working in this facility is very nice and very professional..when a go there always I have surprised the way this people working and coordination More

Parts and Excellent Service I do not come here very often, but when I need some help with anything like another Key, this is the 'go-to place" After the rigors of proving It is m I do not come here very often, but when I need some help with anything like another Key, this is the 'go-to place" After the rigors of proving It is me and this is my car, with supporting documents I got my extra Key. I would not have it any other way. The folks in parts and the Dealers waiting rooms make it a beautiful, comfortable place to visit. Even my dogs look forward to it, although it might be the puppy treats. More

Great customer service Top notch from sales to services. That’s why for for my next car, I will go back to Mercedes Benz (Larson’s). Great staff!!! Top notch from sales to services. That’s why for for my next car, I will go back to Mercedes Benz (Larson’s). Great staff!!! More

Excellent Customer Service Physically going into the DEALERSHIP made the difference, EVERYONE welcomed me warmly and was customer oriented. They treated me like an important cus Physically going into the DEALERSHIP made the difference, EVERYONE welcomed me warmly and was customer oriented. They treated me like an important customer. The key players during my purchase was, ZACH, BRANDON, TROY and SCOTT. My contact with them did not stop after the purchase, I got a few calls checking if everything is going well, ZACH wanted to make sure, I was not having any challenges and offered to spend time with me to go over some of the features of the vehicle. I will tell my friends and family to purchase from this dealership in the future. More power to a dealership who gives building relationships a priority. Thank you everyone who was part of the process during my purchase. More

Sprinter Service My car broke down as I drove it off the lot after being serviced. You can imagine how frustrating that is - wait a week to get you car fixed and when My car broke down as I drove it off the lot after being serviced. You can imagine how frustrating that is - wait a week to get you car fixed and when you do finally pick it up it still has the same issue. However, the customer service team was great. They got me a loaner and took my car back into the shop. Further diagnoses indicated a MAF sensor issue. Without reviewing the service records that showed it had been replaced less than a year a ago, it was recommend to replace the MAF. I would expect a professional dealership to review the service history of the vehicle to make a correct diagnosis. While I was certainly frustrated, customer service was responsive and accommodating. The technician stayed after hours and personally went through the issues with me. This was very much appreciated. So while I'm not thrilled with the quality of Mercedes-Benz vehicles at least the service tech and customer service a pretty good and I think they would be excellent if they weren't overloaded. More