Mercedes-Benz Of Tacoma

Excellent Service and Appointment Timelines Working with Oscar on my new lease MB has been professional and accommodating. The vehicle had airbag lights and pieces to the seat that were of conc Working with Oscar on my new lease MB has been professional and accommodating. The vehicle had airbag lights and pieces to the seat that were of concern. He addressed the challenge with an immediate appointment and was transparent on a timeline that as soon as the vehicle is opened, they would know a repair timeline. As granted, this was done. They are stealth in repairs. The customer service is better than any other luxury line I have worked with so this is very important. Oscar understands we have busy lives and those lives are catered around without hesitation. Visited Jaizon on stopping in, as I am getting ready for an upgrade fairly soon. Always great to deal with Jai in Sales, he makes himself available. Thank you Oscar! Really appreciate what you do for us in Service! More

Great service and dry accommodating. Jason and Troy were a pleasure to buy from and they made sure I was satisfied with my purchase. I would definetly buy from here again a pleasure to buy from and they made sure I was satisfied with my purchase. I would definetly buy from here again More

This dealership is literally the only Benz shop in town. With that said, I have had reason to take my car anywhere else. The service professional I have worked with has been very efficient and prompt With that said, I have had reason to take my car anywhere else. The service professional I have worked with has been very efficient and prompt More

A Service Work quality is always second to none. However, the service advisor felt more like a salesman than anything. Dirty feeling, and worst I have had. Work quality is always second to none. However, the service advisor felt more like a salesman than anything. Dirty feeling, and worst I have had. More

Chris Lee in sales was great to work with. No high pressure & all my questions answered! Troy in finance made all the paperwork easy. Great experience! pressure & all my questions answered! Troy in finance made all the paperwork easy. Great experience! More

Great service and friendly employees. They answered all our questions and helped us find the right vehicle for our family. We came down on three separate occasions and were treated well every time. our questions and helped us find the right vehicle for our family. We came down on three separate occasions and were treated well every time. More

Excellent James Hatch understood my problem and had a solution and it was taken care of with no problem he went beyond the call of duty. James Hatch understood my problem and had a solution and it was taken care of with no problem he went beyond the call of duty. More

Taking advantage of your customers, especially the elderly. We have purchased four Mercedes at Larsons this century. We will carefully consider whether we'll continue to be a customer. During this time we've We have purchased four Mercedes at Larsons this century. We will carefully consider whether we'll continue to be a customer. During this time we've observed the changes in the service department, especially the horrendous turnover. I know that that service representatives have monthly quotas they must meet, which is a terrible disadvantage to the consumer. Look at this way: You spend millions of dollars to get customers into your dealerships so why piss them off when they do. Companies are judged by how they treat their customers after they have made their purchase. Consider Amazon and Nordstroms. I took the vehicle in because the Check Engine light came on. A sensor wasn't working and that turned into a $1,800.00 repairs. I hope the service representative met their sales quota. Since the vehicle is out of warranty, next time I'll get a second opinion elsewhere. There are x-employees of Mercedes who have opened their own shops. More

Very helpful and informative. Stayed patient with me throughout the entire car buying process. Guru is a very nice & smart guy, have recommended a few friends already to get a Mercedes through Larson. throughout the entire car buying process. Guru is a very nice & smart guy, have recommended a few friends already to get a Mercedes through Larson. More

The Best or Nothing Embodied Every time i set foot at this dealership i am immediately treated like the most important person in the room. From service, to sales, to parts. I was Every time i set foot at this dealership i am immediately treated like the most important person in the room. From service, to sales, to parts. I was getting a windshield changed and Erik Bryar was and is always extremely helpful and knowledgeable.. More