Mercedes-Benz Of Tacoma

My Car's Spa Day We were greeted immediately and introduced to Brian, who took care of the paperwork. He also texted us throughout the day and checked us out at the en We were greeted immediately and introduced to Brian, who took care of the paperwork. He also texted us throughout the day and checked us out at the end. Silky (my car) had a new motor installed for her window washer, a B Service, and a carwash/vacuum. She seems to be in great shape, especially for a 15 year old car! More

Service and Painting Eric in Service and Isaac in painting were absolutely fantastic! They ensured all aspects of the visit were professional and courteous. I highly reco Eric in Service and Isaac in painting were absolutely fantastic! They ensured all aspects of the visit were professional and courteous. I highly recommend their work. More

Great job Thank you Monica for coordinating B service for my car with professional integrity and friendly help. She kept me informed on the progress of the serv Thank you Monica for coordinating B service for my car with professional integrity and friendly help. She kept me informed on the progress of the service while I used the the loaner car to keep up with my other appointments. More

Good experience My only criticism would be that perhaps you tend to overbook. It is great that you UBER people home so that they do not have to hang out there too lo My only criticism would be that perhaps you tend to overbook. It is great that you UBER people home so that they do not have to hang out there too long. We appreciate the coffee bar etc. It would be nice to watch something on TV besides CNN, but that is personal choice. Your staff is always top notch. More

Very nice customer service. Everyone extremely friendly and helpful. Definitely I will suggest your Mercedes auto dealership to everyone I know. Have been driving the new car for a week and very happy 😊 and helpful. Definitely I will suggest your Mercedes auto dealership to everyone I know. Have been driving the new car for a week and very happy 😊 More

Service advisor Monica was very professional and she help me greatly through the process of getting my car serviced that was my first time there the experience was awesome me greatly through the process of getting my car serviced that was my first time there the experience was awesome More

Awesome work and service. Erik is a great service advisor. The work done is great, Very professional service advisor. Everyone is friendly and very accommodating. Also, the waiting area is very conducive to do The work done is great, Very professional service advisor. Everyone is friendly and very accommodating. Also, the waiting area is very conducive to do your work while waiting for your car to be serviced or fixed. Good coffee and snacks bar too. More

Routing Maintenance Brian provided great service. I had added a few services and he called me with new timelines. When I picked up the car, it was clean and ready to go Brian provided great service. I had added a few services and he called me with new timelines. When I picked up the car, it was clean and ready to go. I loved that when Brian brought me the car he identified an engine issue light, let me know, asked if they could resolve it right then or if I would prefer to come back. I opted to fix it before I left and he kept timely updates with status, next steps, and what caused the light to come one. Left within the hour, which I thought was fantastic turnaround from time of the identified new issue and completion to get it fixed. More

Paid to have tires rotated and they were not. I brought it to their attention but no one followed up. Good shop just have to check everything so you don’t pay for what you did not get it to their attention but no one followed up. Good shop just have to check everything so you don’t pay for what you did not get More

Great service and professionalism. Monica provided feedback as credible was being serviced. Exceptional work ethic and very personable. The service provided exceeded my expectation. Good job. feedback as credible was being serviced. Exceptional work ethic and very personable. The service provided exceeded my expectation. Good job. More